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Click here or scroll down to respond to this candidateCandidate's Name
PHONE PHONE NUMBER AVAILABLEEMAIL - EMAIL AVAILABLEPROFESSIONAL SUMMARY:Over 20 plus years of experience in IT Technology/ Project/Program/Product/ Relationship/ Vendor/ Release/Deployment/ Change Control/Infrastructure/Cloud (P2V) and Technical Management roles. In addition, 10 years of Accounting, Kronos, Financial, Customer Care Applications, CAB and Data Centers roles. Over 10 years of Web designing, Development and Deployment experience, using Java (J2EE), HTML, Java Script, SharePoint, Dreamweaver, Photoshop, PeopleSoft, NetSuite and XML. Over 15 years of experience managing small to large websites, 10 plus years in Process Improvement, mergers& acquisitions and Business Transformation. I have 8 years of agile project delivery processes. I utilized Agile to implement a Global Services Dashboard application that provides near real time operations metrics to the services command center team enabling reduction in SLA penalties and improving customer service. Led Agile Client Portal teams developing leading edge analytics applications that improved clients to be able to retrieve real time reports and reduce operational cost.Diverse business and technical background covering Healthcare/HIPAA, Financial Applications (PeopleSoft, Oracle 10 G to 11G), JD Edwards, e Business, Public Health/HIPAA/PHIN (CDC), Healthcare/Provider Upload Portal, Web, Content Management, Advertising, ERP, Telecommunication (exposure to OSS processes), Credentialing, Airline etc. Experienced in wide range of projects Portfolio Analysis, Application Maintenance, Support and Estimation Methodologies, Development, Global (working with virtual teams), Integration, Reengineering, Testing Automation, Documentation, Process Consulting, Infrastructure, Data Center Move, Data Warehouse and Security projects etc. Led cross-functional team to procure and implement a web based Sensory taste testing application that replaced an obsolete client server application. This implementation improved efficiency of the sensory planning, scheduling and execution process resulting in increased capacity to handle additional tests. Managed resources, pricing models, application development, application maintenance and transition offerings for new application & related infrastructure build and run programs. Managed entire project/program/product/delivery/implementation development life cycle for both government and private sectors and have utilized Agile, Waterfall, RUP, ITIL, Phase Gate, Six Sigma methodology processes. Managed both Onshore, Offshore and Global resources, Third Party Vendors (TATA, Accenture, IBM, Cap Gemini and HP) and Global projects with different skills-set.SKILLS/TOOLS:Platforms: UNIX, Java (J2EE), .NET, ColdFusion, Windows, 365, Citrix, Linux, Cloud & AzureWeb Technology/Servers: SaaS, HTML, XML, UML, Web 2.0, JavaScript, AJAX, IIS, J Boss, and IBME-Commerce: Commerce One, Ariba, Microsoft Commerce Server and Open-Source CMERP: Oracle 10G, 11G, E Business, SAP Financials, SAP Success Factor, PeopleSoft, Solomon, JD Edwards, Peachtree, Kronos, and MAS 90Database: Oracle, SQL Server and SybaseDevelopment Software: Visual Studio, Net Architecture, Visual Basic, ASP Dot Net and C# SharpIndustry Standards: CMMI, SOX, Sail Point, PCI, PMI, KPI, ITIL, Phase Gate, Six Sigma, HIPAA, ICD 9 & 10 and PHIN (Public Health Information Network)Office Tools: GroupWise, Lotus Notes, Microsoft Suites - Project, Word, Excel, Access, Power Point, Caliber, DOORS, Documentum, RMS, Magento, DotCMS, Hyperion Essbase, NIKU and VisioTesting Tools: Mercury Win Runner and Test Director Quality Center, Rational - RUPReport Tools: Business Objects, Cognos, GEAC Report Writer, Crystal ReportingCollaboration Tools: Microsoft SharePoint, Smartsheet, HP ALM Applications Lifecycle Management, JIRA, Confluence, Clarity, SharePoint Server 2007, SERENA Business Mashups (SDLC) Tool, Support Central, SIR (Document Imaging Application) and Event Tracker.PROFESSIONAL EXPERIENCE:RANDSTAD Bank OF AMERICA (CONTRACT) Atlanta GA December 2022 PresentAssociate Vice President Program/Project/Delivery/Implementation Infrastructure and CloudResponsible for end-to-end management and delivery of a material change for a project of high complexity across multiple departments within a single business unit both onshore and offshore. Facilitates Agile Scrum Master and Waterfall service deliveries as a servant leader, leads and directs the work efforts of resources that are functionally aligned as part of the project team.Responsible for the end-to-end integration of various work streams to deliver the intended project solution, the position specific responsibilities include Manage Project Scope: Leads the daily meetings of the service engagement project team and partners with the portfolio manager owner to lead the team. Removes impediments to the ability of the team to deliver and is keenly focused on the activities and progress of the service delivery team.Timeline and Budget/Expenses. Obtain and align resources to key project roles; establish clearly defined responsibilities and accountabilities. Oversight/Manage/Lead project execution, integration and implementation. Risk Management and Mitigation Planning. Readiness/Change Adoption/Stakeholder Management. Quality Assurance, ensure that all applicable change requirements are satisfied. Acts as the primary point of contact and integration for the projects.DELUXE Atlanta GA - 2021 To 2022Principle Project/Program Manager Technology DeliveryResponsible for the successful execution of larger client-facing, revenue-generating professional service engagements involving the delivery of solutions in various stages in their maturity spanning from pre-production-ready to fully deployed. Frequently requirements for the modification of these software solutions by extended members of the project team and this individual is responsible for facilitating those activities in line with project execution for the client. Led Proof of Concept (POC) from five banking and financial services entire life cycle including Legal review.Accountable for ensuring the highest quality client delivery with emphasis on meeting project deadlines and goals, while staying within project budgets of 5 to 10 million. Worked on financial analysis on forecast and actuals for Steering Committee dashboard reporting. Led weekly Change Management Processes for all IT Workstreams and SAP HANNA integration with Salesforce.FISERV Atlanta GA June 2019 June 2021Government Solutions Project/Product ManagerResponsible for the coordinated management of multiple related projects, and in many cases, ongoing operations which are directed toward a common objective. Worked on eLearning modules, SAP, Order Management System with integration in Salesforce and VPAT validations for all States jurisdictions. Accountable for delivering programs on time, within budget, and within scope. I led and coordinated cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a project, from initiation to closure using JIRA, Confluence and SharePoint for collaboration.Exemplifies the highest level of initiative and leadership skills and acts as a mentor for more junior members of the department. 1. Ensures project methodologies, project delivery processes, and implementation management processes are followed. This includes managing and driving: Project/Program Schedule Risk and Issue Management Scope Change Management 2. Manages the program budget. This includes understanding and validating estimates, cost variance tracking, and managing project resources effectively. 3. Provides clear and concise project communication; both written and verbal. 4. Facilitates/manages project communications and Stakeholder, Clients, and project team expectations. Validating all areas of CMS Certifications in six states.Make decisions of major impact on the result of the business unit. Frequent contact with internal and external customers. Works with constituent Project Managers (who are responsible to the Program Director for the execution of their project and its impact on the program) to monitor cost, schedule, and technical performance of component projects and operations, while working to ensure the ultimate success of the program. Responsible for determining and coordinating the sharing of resources among their constituent projects to the overall benefit of the program. Responsible for stakeholder management particularly stakeholders external to the organization.Managed Infrastructures Government Solutions projects on physical, virtual servers and transporting files to file gateway and message way. Implementing BI Tableau on Azure Cloud for eight jurisdictions. Worked with all network teams to make sure all servers are built according to specifications.DELL Commercial Large Enterprise Services - Atlanta GA - January 2016 May 2019Program/Project Management ConsultantLeading small, medium, large-scaled, or complex business systems, IT, upgrades, migrations, installations and site integrations that are diverse in scope. Developed project scope, charter, and applicable project management, developed, and maintain the project schedule. Monitor and control projects ensuring efficient utilization of project resources worldwide. Working in Industry of manufacturing, SDLC, Agile projects with heavy on Applications, Software, EDI, HRIS, Kronos Integration, Infrastructure, Data Center Moves and Mergers/Acquisitions worldwide. Document meeting, coordinates status reports and approvals on deliverables. Maintain strong focus on Customer Satisfaction by delivering exceptional project performance and predictable, repeatable project results. Initiates and develop project change requests for changes in scope, schedule, and time. Create and maintain baseline cost estimate at the project level.Working with informal/formal work teams, often consisting of Services / client blended teams in-order to expedite and status task information. Supported integration and migration of acquired companies in Europe, Mexico, and Canada. Managed standards, procedures, and practices for recordkeeping of contractual agreements. Serve as a subject matter expert and consulting resource for IT, Finance, HRIS (SAP Success Factor, Kronos & ADP Integration), Labor Law, Talent Development, CAB Change Advisory Board and Plants. Prepares cost and time estimates, project plans, user acceptance test plans and business process flow charts and dashboard reports for upper management.Handled IT Service Management (ITSM), JIRA and software applications, system development methodology and system architecture. Great excellent analytical and problem-solving skills and deploying IT solutions in a manufacturing environment, Applications, Software, Infrastructure, P2V, Cloud AWS, Azure, EMC Storage, VMWare applications, software, data centers projects. Create and present dashboard portfolio to upper management programs/projects global on ten plus million in budget. Managed onshore, offshore, and global resources sixty (60) of direct report and matrix reports.AXIOM (ABM Logistics) Atlanta GA August 2013 December 2015Senior Project/Program Manager Enterprise Applications (Contract)Managed multiple active large-scale Information Technology related projects, balancing competing priorities and constrained resource and ensuring all project requirements and activities are completed in accordance with Sponsor and Management expectations for timeliness, specification, quality, and resource utilization, and in compliance with company policy. Responsible for Waterfall/AGILE/ITIL/KANBAN project initiation, requirements gathering, team building, planning, task execution, status reporting, delivery, for integrating project activity and results into enterprise activity, business process, and management systems, and for forecasting resource requirements throughout the project life cycle. Built effective cross-functional and geographically dispersed project teams, mergers & acquisitions, maintains project team focus on success and customer service, communicates comfortably and effectively with all project stakeholders, at all organizational levels, technical and non-technical, effectively manages third-party providers, identifies, manages, and appropriately escalates risks and issues.Upgraded JD Edwards 8.12 to 9.1 modules in AP, AR, GL, Payroll, Fixed Assets and Kronos 6.1, 7 & 8, network computing concept, and torch points solutions in Client Portal, CMS (Contract/Content Management Systems), B2B, B2C, P2V, and Oracle OBIEE 10G to 11G, E Business, Applications, Kronos Time and Attendance, Data Warehouse, Data Center and CRM projects at ABM Logistics in United States, Canada, and Europe. Demonstrated experience and functional expertise in one or more areas of general accounting, service billing, payroll/HR is preferred; experience with financial reporting systems and work order systems is desired. Experience with vendor management, including creating RFPs, negotiation of contracts, financial monitoring, KPI and resource management. Implemented successful experience working with remote teams on five million in budget with thirty-five resources.PRGX Healthcare - Atlanta GA October 2012 July 2013Program/Project LeaderWorking with the healthcare audit team for Medicare, Medicaid and Private Payer to set deadlines, coordinate resources, costs, and schedule for assigned projects, support program management by managing changes to the project plan, and manage, and facilitate all projects through the entire Project and Waves implementation lifecycles. Leads the initiation, design, and monitoring, implementation of cross-functional projects claims selection, ICD 9 & 10, HIE, adjudication, imaging of claims-PACS/RIS, revenue cycle, back-out claims and provider validation and quality analysis.Worked on EDI Health Care Claim Payment/Advice Transaction Set (EDI 835 & 837) can be used to make a payment, send an Explanation of Benefits (EOB), send an Explanation of Payments (EOP) remittance advice, or make a payment and send an EOP remittance advice. Led successful implementation of critical claims business projects through effective planning and risk management as well as design and delivery of sustainable process improvements for our business partners. Select context diseases and audit waves through CMS standardsDelivered rapid revenue cycle change and improvements within strict time frames whilst remaining focused on the longer-term improvement opportunities. Building the PMO Project Management Office and CAB Change Advisory Board. Developing Integrated Collaborative PMO deliverables like Reporting, Projects, SharePoint Sites, Sub-Sites restructure depending on communities and standardized templates used across the entire company.Created and managed cross-functional project plans to communicate and track project timelines, milestones, costs, deliverables and creating/updating JIRA tracking systems. Developed required internal and external communications and training to implement newly defined processes, performance measurements, KPI reporting, and policy definition. Participated in policy and procedure reviews, change in control activities of any corporate, organization, or department initiative to evaluate impact to current projects in support of planned activity. Identified cost, schedule, technical, and quality risks. Works closely with identified project teams to perform detailed analysis and produce reports.Total Systems - TSYS, INC Columbus, GA July 2010 Sept 2012Associate Technical Project/Product Director Delivery (Contract)Supported the development of individuals, teams, and work initiatives. Provided the technical direction of the assigned work components for a product, SDLC, Data Centers, mergers, and acquisitions. Negotiated with stakeholders to determine scope and budget that advance TSYS business objectives and client needs. Builds and maintains customer relationships with the business unit and clients. Served as Program Manager in the application delivery lifecycle from requirements to implementation phases for Tesco Bank. Applications that related to Tesco Banks ACH, Loyalty rewards systems, foreign exchange, debit/credit card processing and moved them to Azure Cloud. Implemented at Tesco Bank, which included incorporation of European Commerce regulations and my creating training and train-the-trainer manuals in both English and French. Led project team (40 resources of onshore and offshore) Analysts, Solutions Architect, Software Engineer, DBA, Data Analyst, Project Manager, Project Coordinator, QA and Release Management. Provided direction to team and project members.McKesson Healthcare Solution, Alpharetta GA April 2008 December 2009Program/Product Manager/Software Development ManagerHandled the development of the SDLC product line of McKesson of 15 million Budget (Healthcare Physicians/Providers Applications, Registration, Revenue Cycle, Office Visits, Medical Claims, PACS/RIS, ICD 9 & 10, EDI, EMR, HER, HIE Solutions and CMS) - Working closely with other departments to meet the business unit's goals. Building and maintaining good relations with global sourcing team and managing the performance and career development of the development teamWas responsible for directing the activities of a software applications development function in a Healthcare Product company. Oversees the analysis, design, configuration management - release management-manual/automated builds, programming, debugging, and modification of computer programs for commercial or end user applications such as materials management, fiscal management, HRIS, Kronos Workforce Central, Talent Development, Personal applications products (e.g., spreadsheets, (sales/use) tax packages, SOW Statement of Work, CAB Vendor Management, and financial programs.Handled operational management of all program resources on SDLC: business analysts, system architects, programmers, technical writers, release engineer and test engineers. Management of first and third-party development (onshore and offshore) resources and contracts. Ensured adherence to system development of lifecycle standards, AGILE enforce processes, OSS (Operations Systems Support), JIRA tracking systems, PKI, and standards compliance metrics.Hands-on experience managing onshore, and offshore delivery engagements managed projects with important level understanding of IT development practices with emphasis on HL7, EMR Cloud (Electronic Medical Records), EHR (Electronic Health Records), EDI (Electronic Data Interchange 270/271, 835/837, AGILE, Phase Gate, Waterfall, Clarity, JAVA (J2EE), Oracle CRM, Web methods, SaaS Model, Microsoft Technologies (ASP.NET / VB .NET/ C Sharp) and Delphi.STATE OF GEORGIA - Dept. of Human Resources, Atlanta GA April 2005 March 2008Applications Development Manager and Web Applications System ManagerCAMBRIDGE TECHNOLOGY PARTNERS (CTP) Atlanta, GA 09/1997 Mar 2005Senior Manager ProjectsINTERIM CORPORATION (CONTRACT) Atlanta, GA 09/1994 - 08/1997Business Analyst/ Project Manager (Consulting/Contract)BASS FORMERLY HOLIDAY INN CORP - Atlanta, GA 08/1991 - 09/1994Accounts Payable/Accounts Receivable Systems Coordinator (AS 400) and GEACFIRST MEDICAL CLINIC-College Park, GA 12/1988 - 7/1991Office Manager/ Senior AccountantDELTA AIRLINES CORPORATION- Atlanta, GA 05/1985 - 12/1988Staff AccountantEDUCATION:MSC in Computer Science, Information Systems Minor, Clark Atlanta University, Atlanta Georgia.BSC in Accounting, Business Administration Minor, Virginia Union University, Richmond Virginia.PROFESSIONAL DEVELOPMENT:Certificates in Sybase SQL Programming, Access Reports, Microsoft E-Commerce Integration, Fundamentals of ARIBA (B2B Supply Chain Solution, Buy Sites Administration (B2B/B2C Solutions), Data Warehousing, Decision Support Solutions, Enterprise Project/Resource Management, Managing Software Quality and ITIL/IT Service Management and Phase Gate methodology processes.ASSOCIATIONS:MEMBER OF THE LINKEDIN NETWORK GROUP & THE PROJECT MANAGEMENT INSTITUTE (PMI)MEMBER OF WOMEN IN TECHNOLOGY (WIT) & WOMEN IN ELECTRONIC PAYMENTS (WNET)MEMBER OF TECHNOLOGY ASSOCIATION OF GEORGIA (TAG) & DATA WAREHOUSE INSTITUTEMEMBER OF SOCIETY OF INFORMATION MANAGEMENT (SIM)VOLUNTEER - Project Management Institute (PMI) - Atlanta GA 2016 2018Special Interest/FinancePresentations, documentations, and reports. Assist VP, Special Interest & AVP, and Forums with special requests. Support Speakers Bureau. Post Forums/Toastmasters on website. Track SI Budget. Approve and submit check requests timely. Ensure request is within event budget constraints. Update Budget tracking and assist with budget planning. |
