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Title Customer Relations Support Operations
Target Location US-KY-Lexington
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Lexington, KY PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY OF QUALIFICATIONSSupport operations through implementation and management of best practices; work proactively to ensure best service and logistical coordination to meet business needs; assess and optimize processes to control costs and enhance data clarity/intelligence; execute job functions with professional demeanor to support customer relations; possess experience in organizational management, evaluation, analysis, and problem solving; plan/execute program-related initiatives to report key strategic operational goals. PROFESSIONAL EXPERIENCEConsumer Directed Options, CDO Support Broker, Lexington, KY 2021  present Coordinate services for individuals under the Supports for Community Living by promoting a culture of inclusion, and participation. Complete assessments to determine eligibility for ongoing services. Maintain client plan of care that is reflective of needs identified by interdisciplinary team. Develop crisis prevention plan and connect participants with additional community- based services to help prevent institutionalization. Process employee paperwork and coordinate training prior to service provision. Complete required documentation and training. Participate in and promote performance improvement activities. Work collaboratively with other region-wide programs to determine services offered in the Region. Ensure that staff and other resources within the Region are utilized in a manner that optimize the service delivery system. Participate in corporate-wide initiatives.Austin Special, Development Trainer, Chicago, IL 2009  2021 Ensure compliance with regulatory guidelines regarding confidentiality of clients who receive program services. Administer basic care/training to individuals with developmental disabilities in group setting. Facilitate daily activities and therapeutics such as physical exercise, occupational arts/crafts, and recreational outings.United States Census, Field Worker, Chicago, IL 2010 Provide services to assist in counting the members of the community, which helps direct government funds to public programs and services across the country. Located housing units and conducted interviews with respondents for given geographical area. Explained census purpose, recorded data, and illustrated its role in the allocation of federal funds.Sinai Community Institute, Elder Abuse Investigator, Chicago, IL 2007  2008 Interacted extensively with courts and legal system in addition to providing client education, referral and linkage to resolve issues. Investigated reports of elder abuse, including physical, sexual, emotional, passive neglect, confinement, deprivation, and financial exploitation. Conducted in-home assessments, partnered with multi-disciplinary teams, approved and implemented individual case plans, and conducted progress/follow-up reporting. LCPROFILEHighly-skilledbusinessprofessional with aproven track recordof performance inprogram facilitation,relationshipmanagement, needsassessment, teamcoordination,processoptimization,strategic reporting,and compliance.EDUCATIONRoosevelt UniversityBachelor of ArtsSociology, 1991Master of SocialWorkIn progressSKILLSMicrosoft Office 365Suite: Word, Excel,PowerPointSocial MediaPlatformsGoogle WorkspaceVarious ProprietarySoftwareAnalyticalAbility/ProblemSolvingCommunicationSkillsCustomer ServiceREFERENCESFurnished UponRequestCandidate's Name   pg. 2Heartland Alliance, Senior Case Manager, Chicago, IL 2005  2007 Gained key experience working with federal emergency service/aid organizations. Provided advocacy, assessment, emergency assistance, relocation, and case management to families and individuals affected by Hurricane Katrina. Coordinated strategic support for evacuees, assisting in providing services to address short/long-term needs via inter-agency and community resources, including food, shelter, and clothing to re-establish stability. New Outlook Family Care Center, Mentor, Chicago, IL 2005  2007 Worked with young adults regarding high school education, vocational, and career options. Acted as mentor/role-model for inner city youth developing action plans to encourage personal development and academic excellence. Offered support and guidance regarding issues of alienation, loneliness, low self-esteem, and other social emotional needs.Interstate Realty Management Service, Case Manager, Chicago, IL 2004  2005 Participated on interdisciplinary staffing to ensure success of CHA plan implementation. Provided relocation counseling to residents of Robert Taylor Homes, affected by The Chicago Housing Authoritys plan for transformation and referring to other community resources as needed. Assessed readiness plans for relocation, making changes in relations to community resources, recreational activities, school programs, and vocational opportunities.

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