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Click here or scroll down to respond to this candidateCandidate's Name
I excell in my customer service skills..Moss Point, MS 39563EMAIL AVAILABLEPHONE NUMBER AVAILABLEI strive to provide excellent customer service to guests in the hospitality industry. This is the main goal of my job. I want to do whatever it takes to make a guest's stay, a pleasant and memorable experience where they intend to come again and stay again. I'm experienced at an auditor, lead agent and front desk managementm..Authorized to work in the US for any employerWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceGuest Service AgentCanopy by Hilton-New Orleans, LAJanuary 2024 to PresentResponsible for providing excellent customer service in a fast paced, high demand hotel.Wotk all varies of hours. Love to help out with my staff when nederf needed m I'm good at this at this cudtomr deis Front Desk AgentHilton Home2 Suites-Gulfport, MSOctober 2023 to January 2024Responsible for checking guests in and out along with processing credit card payments and cash through the market. Helping the kitchen staff if needed. Am responsible for acting supervisor on the shift,handling complaints or issues at the hotel.Lead Hotel Front Desk AgentHomewood Suites by Hilton-Slidell, LAFebruary 2023 to November 2023Lead agent on the 3-11 shift. Was responsible for checking guests in and out along with processing credit card payments and cash through the market. Supervised the evening social,helping the kitchen staff if needed. Was responsible for acting supervisor on the shift,handling complaints or issues at the hotel. Front Desk Manager/Night AuditorSleep Inn-Slidell, LASeptember 2022 to February 2023Was responsible for all shifts of checking in and out guests,processing and authorizing credit card payments, cash handling, reservations. I also hired and trained new hires,along with scheduling and payroll if needed.Front Desk Agent/Night AuditorComfort Suites-Slidell, LAFebruary 2022 to October 2022Was responsible for audit. Tallying and balances for the day and fixing any issues that didn't match. Provided customer service for guests at arrival.CSR - Customer Service RepresentativeMaximus-Bogalusa, LASeptember 2019 to February 2022Csr at a call center helping customers decide on the best health insurance offered to them through Healthcare.comCustomer Service RepresentativeGeneral Dynamics Information Technology-Bogalusa, LA September 2018 to May 2019Answering incoming phones at a call center, precessing insurance through the Affordable Care Act. Certified Respiratory TherapistCompHealth-Miami, FLJanuary 2006 to January 2017Providing patient care in a hospital setting, ICU, and emergency rooms. Sales ManagerPremier Home Furnishings-Hattiesburg, MSApril 1997 to May 2003Handled all merchandising for customers. Processed all orders and set prices. Was in charge of setting accounts for the store and scheduling for the team. Had weekly team building meetings to encourage staff.EducationAssociate's degree in Respiratory TherapyPearl River Community College - Hattiesburg, MSApril 2002 to May 2005Skills Guest Services (3 years) Payroll (3 years) Cash Handling (5 years) Office Management (3 years) Upselling (3 years) POS (3 years) Laundry (2 years) Retail Sales (3 years) Front Desk (3 years) Night audit (3 years) Clerical Experience (3 years) Customer Service (10+ years) Bookkeeping (3 years) Insurance Verification (3 years) Multi-line Phone Systems (4 years) Night Audit (3 years) Microsoft Word (4 years) Food Preparation (2 years) English (10+ years) Commercial Cleaning (3 years) Sales (3 years) Cleaning Experience (3 years) Administrative Experience (3 years) Accounts Receivable (5 years) QuickBooks Microsoft Outlook (2 years) Data Entry (2 years) Accounts Payable (3 years) Accounting (3 years) Supervising Experience (2 years) Accounting (2 years) Merchandising (3 years) Medical Scheduling (1 year) Medical Scheduling (1 year) Work Scheduling (3 years) Management (1 year) Auditing (3 years) Guest services Hospitality Cash handling Customer service Cash register Supervising experience Front desk Typing Sales management Retail sales Accounts receivable Leadership Conflict management Clerical experience Pricing Accounts payable Account management Financial auditing Windows Hospital experience Problem management Marketing Medical records HIPAA Office management ICU experience Documentation review Test-driven development Financial services Operations management Medical terminology Human resources Salesforce Hotel experience Project scheduling Payroll management Guest services Front desk Customer service Upselling Hospitality Hotel experience Sales Cash handling Supervising experience Conflict management Leadership POS Sales management Cash register Events management Account management Accounts receivable Problem management Financial auditing Payroll Office management Salesforce Bookkeeping Accounting Financial services Operations management Accounts payable Test-driven development Scripting QuickBooks Windows Management Microsoft Office Organizational skills Communication skills Time management Retail sales Telemarketing Medical terminology Merchandising Clerical experience Typing Phone etiquette Administrative experience Marketing Filing Guest relations Basic math Retail math Analysis skills Math AgileCertifications and LicensesBLS CertificationDriver's LicenseCRT |
