| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEMulti-talented and seasoned driver with over 13 years of experience in the courier industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. EXPERIENCE11/2021-CURRENTCONTRACTED COURIER, AMAZON FLEXPick up and deliver multiple packages to residences and businesses Manage logistics operations to meet customer expectations 03/2020-11/2021CASH CONTROL/HUMAN RESOURCES, SIX FLAGS OVER GEORGIA Counted the money for the park at the end of each operating day Gathered, separated, and broke down cash bags from park employees Interacted with potential employees for employment at the park Called to follow up for job interviewsHired and fired employees out of the operating system for employment Compiled and kept employee files updated07/2011 02/2020SAME DAY CITY COURIER, FEDEX OFFICEPicked up and delivered packages up to 75 lbsTracked customer shipment requirements to improve customer satisfaction while increasing service efficienciesComplied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operationsSupported marketing programs and campaigns with content and messaging to drive demand Operated with high integrity, built trust, and earned sustained credibility with internal and external clientsManaged logistics operations to meet customer expectations and financial standards and policies 09/2010 07/2011STORE MANAGER, FEDEX OFFICE SHIP CENTEREngaged and interacted with customers to create positive shopping experiences and drive revenue growthEstablished and administered annual budget with effective controls to prevent overages, and authorized payments and merchandise returnsCoached sales associates on product knowledge by using FedEx training tools Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirementsScheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns Rotated merchandise and displays to feature new products and promotions Performed packing and shipping services for domestic and international shipments 01/2007-09/2010CUSTOMER SERVICE SALES ASSOCIATE, FEDEX OFFICEApplied security and loss prevention training towards recognizing risks and reducing store theft Organized racks and shelves to maintain store visual appeal, engaged customers and promoted specific merchandiseProcessed product returns, assisted customers with finding alternative merchandise to meet needsPrepared cash deposits and merchandise for sales floor by pricing and tagging Completed orders through OTP system and organized product deliveries to meet customer deadlinesPerformed packing and shipping services for domestic and international shipments EDUCATIONMAY 2004TEACHER EDUCATION, GEORGIA PERIMETER COLLEGE3.4 GPAJANUARY 2012PSYCHOLOGY MAJOR, CAPELLA UNIVERSITY4.0 GPASKILLS Capacity planning Dispatching Package pickup and delivery City and non-city drivingCustomer service Problem analyzer and solverSeveral awards for customer service including #1 in district for packing and shipping services, #1 in productivity amongst peers in overall courier performance, and nominated by manager for promotion to Quality Specialist (assistant manager role for SDC couriers) Smith System certified |
