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Click here or scroll down to respond to this candidateCandidate's Name
Administrative ProfessionalContactAddressStreet Address Cherry StGrand Forks, North Dakota, Street Address
Phone: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLEHighlights 30 years customer service 25 years office management 3 years call center 96 wpm Transcription Assistant in Law Office 1992 Work independently New hire screening for theUniversity of North DakotaHuman Resource Department Conduct New Employee Orientation Process timesheets, leave requests Expense reports Account reconciliation Tax law compliance QA/QC Accounting Firm OSHA rules & regulations Accounts payable and receivable Spreadsheet development Event planning and execution Managed student staff Call center experience Technical support - data/video/phone Ability to work well under pressure Effective communication skills Experience with diversepopulation to include:ElderlyStudentsBusiness ownersInternational clientsResearchersProfessorsLawyersCounty/District Clerks of CourtCustomers with disabilitiesExperience2021-07 -03-2024CX ProfessionalMidco - Grand Forks, ND Resolve customer issues with a high satisfaction rate Demonstrate professional attitude when dealing with difficult customers Work successfully as a team member in accomplishing goals Provide excellent customer support recognizing and respecting diverse cultures2014-08 -2019-09Terminal Clerk/Administrative ProfessionalCF Industries Distribution Facilities - Grand Forks Requisition Purchase Orders Reconcile staff credit card statements Track inventory, reconcile monthly Accounts payable Records retention Keep files current with changing corporate policies Compile information for monthly report, upload to corporate intranet Work independently Process travel expense reports2008-08 -2014-05Administrative Assistant - Office ManagerDREES, RISKEY & VALLAGER, Grand Forks, ND Accurately proof, distribute tax returns, payroll reports, financial statements E-file tax returns Customer relations Purchasing, inventory management File reorganization creating organized client vault with 3,000 files, greatly improving proficiency Monitor daily/weekly schedules and monthly calendar obligations for 23 staff accountants2001
2008-08Program CoordinatorUNIVERSITY OF NORTH DAKOTA,ENERGY & ENVIRONMENTAL RESEARCH CENTERGrand Forks, NDPerform administrative functions in time-intensive manner with rapidly changing deadlinesProject, track, report income/expensesManager, Particulate Laboratory cost centerCoordinate travel and prepare arrangements for 13 individualsPurchasing, inventory managementAssign personnel to projectsMaintain group schedulesIndependently process correspondenceComplete purchase requestsOrder parts/suppliesSet-up and maintain group filesInvites challenge, accepts changeEducation and Training1992-1994 Word Processing DegreeAAS Degree: Administrative Assistant andSecretarial Science DegreeNorthwest Technical College - East Grand Forks, MN 2022-2024 NCTIExcellence in Customer Service 4/22Cable Network Overview 11/22Delivering Cable Services 6/23Basic Broadband Troubleshooting 2/24. |
