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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Moncks Corner, SC Street Address
SUMMARYHardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLSInformation SecurityPaperwork ProcessingCall ManagementData CollectionCRM Software (Salesforce)Adaptive team playerOrder FulfillmentMulti-Task ManagementFollow-up skillsActive ListeningEXPERIENCECustomer Service Representative, Global Response, July 2021-Current Margate, FLAnswered customer inquiries and provided accurate information regarding products and services.Provided excellent customer service to resolve customer complaints in a timely manner. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.Performed administrative tasks, such as updating databases and generating reports. Resolved complex problems by working with other departments to provide solutions that meet customer needs.Developed strong relationships with customers by providing personalized assistance and support.Tracked orders from start to finish to ensure timely delivery of goods or services. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Asked probing questions to determine service needs and accurately input information into electronic systems.Used approved scripts to de-escalate angry customers during telephone interactions. Updated databases with new and modified customer data. Collected deposits or payments for billing.Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.Remained calm and professional in stressful circumstances and effectively diffused tense situations.Adjusted bills and refunded money to resolve customers' service or billing complaints. Navigated multiple computer applications simultaneously to research customer issues and provide appropriate responses.Performed follow-up calls.Housekeeper, Maria's Cleaning Services, June 2019-July 2021 Ladson, SCSwept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.Changed bed linens and towels, tidied up rooms.Stocked amenities such as soap, shampoo and toilet paper in guest rooms. Emptied trash receptacles throughout the property. Responded to requests from guests regarding housekeeping needs. Reported any maintenance issues or damage to supervisors immediately. Interacted pleasantly with clients and guests when performing daily duties. Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.Assistant Manager, Auto Money Title Loans, July 2018-April 2019 Goose Creek, SCManaged customer service inquiries and complaints in a timely manner. Collaborated with management on developing strategic plans for achieving business goals. Communicated regularly with customers to gain insights into their needs. Established processes for monitoring customer satisfaction levels. Implemented new procedures or systems to improve efficiency within the organization. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.Remained calm and professional in stressful circumstances and effectively diffused tense situations.Reviewed completed work to verify consistency, quality, and conformance. Assisted customers with inquiries related to their accounts, including payment status updates and other issues.Maintained accurate records of customer payments using automated systems. Processed credit card transactions in accordance with applicable regulations and security protocols.Bookkeeper, Juan's Construction LLC., March 2016-January 2018 Ladson, SCPrepared financial statements, including balance sheets, income statements, and statement of cash flows.Processed accounts payable and receivable transactions. Conducted monthly bank reconciliations.Performed month-end closing activities.Managed payroll processing for staff members.Developed internal control procedures to ensure accurate recordkeeping. Generated invoices for clients and tracked payments received from customers. Performed account analysis as required by management. Performed basic accounting, payroll and bookkeeping services to manage business operations.Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.EDUCATION AND TRAININGGEDFishburne Educational Center, Hanahan, SC May 2015 LANGUAGESSpanish:ProfessionalREFERENCESReferences available upon request. |
