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Title Customer Service Project Management
Target Location US-TN-Cordova
Phone Available with paid plan
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Candidate's Name  (Trey)Street Address  MesaMemphis, TN Street Address
PHONE NUMBER AVAILABLECAREER OBJECTIVECareer advancement.CAREER SUMMARYDemonstrated success in areas such as:SafetyRegulatory ComplianceScheduled and Preventative MaintenanceCustomer ServiceDocumentationCommunicationProject ManagementSupervisory SkillsTeam PlayerMechanically InclinedProblem SolvingMultitaskingSecurityEDUCATIONGeneral Educational Development Certificate (August 2011)PROFESSIONAL EXPERIENCEMechanical Service Solutions  MSS (November 2020  May 2024)InstallerResponsible for demolition of obsolete equipment being replacedInstalls HVAC equipment in customers homes, including furnace, air handlers, indoor coils, UV lights air cleaners and humidifiersInstalls outdoor coils and outdoor units as well as repairs refrigerants, compressors, etc.Provides knowledge, training and guidance to HVAC helpers for them to develop the right skillsDesigns, fabricates and installs a wide range of duct fittings and ducts that are required as well as wiring both indoor and outdoor unitsEnsures that the necessary paperwork is accurately, neatly, timely and thoroughly completedEnsures the delivery of consistent excellent customer service so that a high level of customer satisfaction is achievedEnsures company vehicle is properly stocked with necessary parts to complete the job, returning unused and defective parts to the company and restocks vehicles as requiredProvides necessary support to other team members to be able to complete tasks on time as instructed by managementEnsures company vehicle and shop is kept clean at end of each work dayHandles items on an on call basis after hour and on weekends as neededPerforms other duties directed by managementChoates Heating and Air (January 2020  November 2020)InstallerResponsible for demolition of obsolete equipment being replacedInstalls HVAC equipment in customers homes, including furnace, air handlers, indoor coils, UV lights air cleaners and humidifiersInstalls outdoor coils and outdoor units as well as repairs refrigerants, compressors, etc.Provides knowledge, training and guidance to HVAC helpers for them to develop the right skillsDesigns, fabricates and installs a wide range of duct fittings and ducts that are required as well as wiring both indoor and outdoor unitsEnsures that the necessary paperwork is accurately, neatly, timely and thoroughly completedEnsures the delivery of consistent excellent customer service so that a high level of customer satisfaction is achievedEnsures company vehicle is properly stocked with necessary parts to complete the job, returning unused and defective parts to the company and restocks vehicles as requiredProvides necessary support to other team members to be able to complete tasks on time as instructed by managementEnsures company vehicle and shop is kept clean at end of each work dayHandles items on an on call basis after hour and on weekends as neededPerforms other duties directed by managementPrecision Air Conditioning & Heating (October 2017  January 2020)InstallerResponsible for demolition of obsolete equipment being replacedInstalls HVAC equipment in customers homes, including furnace, air handlers, indoor coils, UV lights air cleaners and humidifiersInstalls outdoor coils and outdoor units as well as repairs refrigerants, compressors, etc.Provides knowledge, training and guidance to HVAC helpers for them to develop the right skillsDesigns, fabricates and installs a wide range of duct fittings and ducts that are required as well as wiring both indoor and outdoor unitsEnsures that the necessary paperwork is accurately, neatly, timely and thoroughly completedEnsures the delivery of consistent excellent customer service so that a high level of customer satisfaction is achievedEnsures company vehicle is properly stocked with necessary parts to complete the job, returning unused and defective parts to the company and restocks vehicles as requiredProvides necessary support to other team members to be able to complete tasks on time as instructed by managementEnsures company vehicle and shop is kept clean at end of each work dayHandles items on an on call basis after hour and on weekends as neededPerforms other duties directed by managementEnsures the implementation of security and safety standardsAlerts appropriate authorities of malfunctions in fire or alarm systemsResponds to emergency situations in a prompt mannerHelps with other tasks as needed (escorts vendors)Handles items on an on call basis after hours as needed (trouble shooting)Briarcrest Christian School (February 2010 October 2017)Facilities Maintenance (June 2014  October 2018)Implements general and preventative maintenance tasks on buildings and groundsResponds to maintenance requests put forward by staff (electrical, heating, plumbing)Manages minor repair workInspects and respond to safety issuesDocuments findings of needed repairs and performed dutiesEnsures that buildings are kept free of debrisHandles maintenance and troubleshooting of mechanical processesEnsures that buildings such as class rooms and offices are a comfortable temperature and adjust as neededMakes sure fire detection and protection systems are in perfect working order and perform monthly maintenance checks as required by code (includes exit and emergency lights, fire extinguishers etc.)Ensures the implementation of security and safety standardsAlerts appropriate authorities of malfunctions in fire or alarm systemsResponds to emergency situations in a prompt mannerHandles all set ups for school functions and ensures that safety standards are adhered toEnsures that documentation for the Fire Marshall is complete and accurate as required by codeEnsures that riser rooms have adequate space for all necessary equipment as required by codeEnsures that all locks on every locker is changed before the beginning of every school yearHelps with other tasks as needed (traffic control, security at front gate, escorts vendors, etc.)Handles emergencies on an on call basis after hours as needed (flooding, alarm trouble shooting, etc.)Grounds Technician (February 2013  June 2014)Operated vehicles and powered equipment, such as mowers, tractors, electric clippers etc.Mowed and edged grounds, using power mowers and/or edgersMaintained sidewalks, driveways and parking lots during inclement weather and spread salt in areas as neededMaintained established lawns by mulching, aerating, weeding, trimming and/or edging around needed areasUsed hand tools, such as shovels, rakes, pruning saws, hedge and brush trimmersGathered and removed litterMaintained tools and equipmentMixed, sprayed and spread fertilizers, herbicides, and insecticides onto grass, shrubs and treesMaintained turf fields and painted football field line boundaries and team logo before eventsSupervised students (in detention) assigned to grounds upkeepHelped with other tasks as neededCalled in during off hours to trouble shoot problems  flooding etc.Briarcrest Additional ProjectsBid on grounds clean up after home football games and was awarded contract 2 years in a row. Hired own crew and supervised to ensure campus free of litter and debris.Volunteered to organize and set up grounds for the Band Invitational and was onsite the day of the event to trouble shoot problems/issues etc.Volunteered to help with Project Graduation and was onsite the night of the event to trouble shoot problems/issues etc.Courses Attended While At BriarcrestLawn Care Technician Training  covered types of chemicals used, environmental considerations etc.Locksmith ClassCommendations: Received the Martha Marks/Pam McCann Support Staff Award For Outstanding Service and Christian Attitude in April 2016.OTHER WORK EXPERIENCEOrchard Church (August 2015  September 2017)Unlock facility before servicesLock facility after servicesControl heat and airProblem solve any issues with facility during servicesWendys Restaurant  Stage Road Location (November 2011  November 2013)Maintained high standards of customer service during high-volume, fast paced operationsCommunicated clearly and positively with customers while entering their food ordersHandled transactions quickly and accurately (money and credit transactions)Followed procedures for safe food preparation and assemblyResolved complaints promptly and professionallyBuilt loyal customers through friendly interactionsTook initiative to find extra tasks when scheduled duties were completedCommendations: Recognized As Employee Of The Month  January 2012 & May 2012REFERENCESBrian PopeBuilding and Grounds ManagerBriarcrest Christian School76 S. Houston LeveeEads, TN 38028PHONE NUMBER AVAILABLEClyde MoodyFacilities StaffBriarcrest Christian School76 S. Houston LeveeEads, TN 38028PHONE NUMBER AVAILABLEBrandon WilliamsHVAC TechnicianGreenway Home Services7550 Bartlett Corporate Cove E.Memphis, TN 38133PHONE NUMBER AVAILABLE/pre>

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