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Click here or scroll down to respond to this candidateCandidate's Name
SHIFT LEADER RETAIL OPERATIONSReading, PA PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveDynamic and adaptable professional seeking challenging opportunities across various industries. Leveraging a diverse skill set, strong work ethic, and a passion for continuous learning to contribute effectively to different roles. Committed to delivering results, fostering teamwork, and embracing new challenges to achieve personal and professional growth.ExperienceLululemon Key Leader 2022-PresentDemonstrated leadership by effectively managing daily store operations, overseeing a team of associates, and consistently achieving or exceeding sales targets.Collaborated with the management team to develop and implement strategic initiatives that enhanced customer engagement and increased store profitability.Focused on creating a positive and inclusive work environment, fostering employee development, and promoting a culture of teamwork and accountability.Leveraged in-depth knowledge of product offerings and industry trends to provide personalized recommendations to customers and drive upselling efforts.Contributed to visual merchandising efforts, ensuring a visually appealing and on-brand store presentation that maximized customer interest and sales.Towa Senior Hostess 2022Warmly welcomed guests, escorted them to their tables, and provided information about specials, promotions, and the dining experience.Managed a high-volume reservation system, efficiently managing phone calls and online inquiries while maintaining accurate guest information.Collaborated with the waitstaff to ensure timely communication of table availability and guest preferences, leading to streamlined service flow.Actively participated in training sessions for new hosts, sharing best practices and contributing to the development of a cohesive team.Maintained a clean and organized reception area, contributing to the restaurant's aesthetic appeal and creating a positive first impression for guests.Pinkyotto Stylist & Key Holder 2017-2022Demonstrated expertise in curating stylish and cohesive outfits for clients based on their preferences, body type, and occasion, resulting in increased customer satisfaction and repeat business.Built and nurtured strong client relationships by offering exceptional customer service, personalized recommendations, and ongoing follow-up to meet evolving fashion needs.Led a team of sales associates as a Keyholder, providing guidance, training, and support to ensure store operations ran smoothly and sales goals were consistently met.Collaborated with store management to implement visual merchandising strategies, ensuring an appealing and on-brand store presentation that drove customer interest and sales.Responsible for opening and closing the store, managing cash handling procedures, and overseeing inventory management to ensure accurate stock levels.Alexander Wang l Supervisor of Operations ( Current job )In charge of receiving and transferring out shipments.Order supplies for Boh and FohIn charge of building a system for Inventory countKeep back room organizedCreate systems and plans to meet KPI store goalsMeet yearly sales goalsEducationPlaza College, New York 2022-PresentAssociates of Science (A.S)Skills & abilitiesBilingual in SpanishCustomer Service Excellence for over 10 yearsClient Relationship ManagementProficient in Microsoft Office Suite (Word, Excel, PowerPoint), Open Table, and POS systems.Staff Training and DevelopmentReliable, Flexible, and Adaptable.Leadership and Team ManagementOperational Efficiency ImprovementConflict ResolutionReferencesAvailable upon request. |
