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Candidate's Name , NC EMAIL AVAILABLEPHONE NUMBER AVAILABLEHighly motivated professional with a strong background in Administrative Work and Customer Service. Accurate and thorough. Participated in training of new employees. Organizational skills and strong attention to quality and detail.Willing to relocate anywhereWork ExperienceMortgage loan Originator (Safe) NMLSR 2169316 Wells Fargo Charlotte, NCMay 2021-Still thereWork closely with customers and key business partners to ensure successful mortgage loan process, maintaining compliance with corporate and regulatory policies. Establish creditworthiness through detailed analysis of financial documents, ensuring minimal risk to the company. Develop and maintain strong relationships with stakeholders, effectively driving a smooth, accurate process and closing within a timely manner. Execute Excellent customer service communication skills with all customers, Bankers,HMC.Document Administrator ll Bank of America N.A - Charlotte, NC May 2019 to April 2021Primary responsibility is to prepare / review documentation in accordance with Bank policies and procedures, to facilitate closing with the client and to ensure lien perfection. Works on routine to more complex documentation as assigned by Market Leader or designee.Loan SpecialistLoan Servicing Specialists IV-Wells Fargo Home Mortgage - Fort Mill, SC January 2016 to March 2019 Auditing documents including a detailed review of the information in the system and on the documents before they are shipped to the borrower. Researching and analyzing problems and recommending solutions Conducting periodic audit of files Communication error, status and information requests with all internal business and external vendors Responsible for responding to written inquires from internal business and external vendors regarding loan modification documentsLoan Servicing Specialists IV-Wells Fargo Home Mortgage - Fort Mill, SC September 2015 to December 2015 Review Financial statements, credit reports, applicable ratio(i.e. Debt ratios, loan-to-value)and other supporting financial documentation. Responsible for approving, reviewing, and analyzing all short sale request and determining eligibility Handle escalations from the office of the President as needed Working with Litigation and Mediation fileLoan Servicing Specialists IV-Wells Fargo Home Mortgage - Charlotte, NC March 2015 to December 2015 Auditing documents including a detailed review of the information in the system and on the documents before they are shipped to the borrower Researching and analyzing problems and recommending solutions. Conducting periodic audit of files Communicating error, Status and information requests with all internal business partners and external vendors Responsible for responding to written inquiries from internal business and external vendors regarding loan modification documentsLoan Adjustor I -Short SaleLoan Servicing Specialists IV-Wells Fargo Home Mortgage - Fort Mill, SC March 2015 to September 2015 Handles escalations from the office of the President as needed. Communicates with all supervisors, managers, senior managers, and VA team members for follow-ups on needed documents or information needed, works with production associates to resolve questions when possible Evaluates all files, loan documents for accuracy, completeness, and complaint. Reviews notes from processors in system of records to ensure they show the facts and support the recommendation Ensures all investor (VA) guidelines are met.ACCENTURE CREDIT SERVICES - Charlotte, NC June 2009 to November 2013Pre-Purchase Reviewer/Mortgage Loan Coordinator2009 to 2013 Reviewed entire file for additional documentation to resolve suspense or escalation as specified by checklist and/or procedures. Completed process of suspending, escalating or purchasing loan as specified by checklist and/or procedures. Performed quality control audits when necessary. Suspended loans not meeting requirements of company policies and procedures per guidelines while requesting documentation from lender to cure conditions added. Re-calculated income as per AUS approval to ensure borrower(s) income is as stated. Processed, completed and cleared condition for Verification of Employment. Ordered flood certifications, home owners insurance with correct mortgagee clause and title commitments. Verified borrowers and appraiser names were not on company Watch List.EducationHigh school diploma in Social ScienceBenedict College - Columbia, SCSkills Credit Analysis Auditing Quality Control Banking