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EMAIL AVAILABLE PHONE NUMBER AVAILABLE HASLET, TEXAS 76052 WWW: Bold Prole Charismatic, energetic and experienced professional with over 20 years of experience in diverse elds, typically focused on sales and management. History of building strong business relationships, both individually and within an organization. My overall goal is to help grow an organization by contributing as a leader, helping teams reach upmost success in their respective eld.Excellent customer serviceCustomer service and assistanceEmployee DevelopmentSchedule ManagementTeamwork and CollaborationRole ModelingSales closingCustomer EngagementInfuseow Keller, TexasCustomer Service10/2022 - CurrentManage high volume of incoming calls and emails, consistently meeting or exceeding response time goalsProvide exceptional customer service by identifying high priority issues, promptly addressing inquiries, and assist with issue resolution ensuring customer satisfactionIdentied opportunities to improve customer service processes CubeSmart Self Storage Roanoke / NorthRichland Hills, TexasSelf Storage Manager10/2020 - 10/2022Managed daily operations, including welcoming and signing new customers for storage unitsProcient in add-on sales, including locks, boxes, bubble wrap, etc. Cleaning and maintaining empty storage unitsWalking facility property daily to ensure grounds and buildings are safe, clean and well keptMake contact with past due accounts on a regular basis Complete all daily reports. Schedule, prepare and run facility unit auctions Make deposits in a timely mannerWaitr, Inc. Beaumont, TexasOperations Manager12/2017 - 09/2020Launched market in Southeast Texas, maintaining 85% employee retention rate with 97% on time delivery ratesManaged the daily business operations with teams of over 500 personnel in assigned market areaWorked cross-functionality with all departments to drive strategic initiatives and improve market opportunitiesRecruited, interviewed and hired delivery drives for assigned areas as neededMaintained an open-door policy, initiating sta engagement opportunities to increase employee retention and moraleIndependent Contractors Lafayette, Ran surface and mineral history to determine owner of rights, then SummarySkillsExperienceLouisianaAbstractor - Researcher01/2004 - 01/2016contacted and brokered deal with owners for oil and gas exploration Provided project management in areas of title research and abstracted for complex issues, both on-time and under-budgetCollaborated with sta to develop and implement practices and accomplished all team goalsUniversity of Louisiana Lafayette Lafayette, LAUrban PlanningEducation and Training |