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Title Customer Service Quality Control
Target Location US-MD-Elkton
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Old Field Point RoadElkton, MD Street Address
Phone: PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS:Experienced in fast-paced environmentsWorks well under pressureQuickly makes problem-solving decisionsCritical thinking skills and problem-solvingFriendly positive attitudeHigh attention to detail*Time ManagementMicrosoft WordMicrosoft ExcelGoogle Docs, SlidesPower SchoolZoomTypingFilingCopying/ CopierResearchOrganization *Task drivenLesson PlanningSafety implementationQuality control *Dependability *Customer Service CenteredPhone OperationsAttentive ListeningDelivery Scheduler/TransportationDedicated to the needs of others with understanding and patienceBuilds trusting business relationshipsEnthusiastic and willing to learnEvent PlanningEXPERIENCE:CCPS Cecil County Public Schools- Substitute Teacher 2020-current*Note: Long-term teaching position held : 8 Months November 2021-June 2022Essential duties and responsibilities of position*Carry out instructional programs designed by the teacher.*Communicate with and receive direction from administration.*Assist individual students and groups of students in performing activities developed by teachers.*Reinforce learning in small groups or with individuals while the teacher works with other students.*Assist the teacher in observing, recording, and charting instructional, functional, and behavior all data.*Assist in preparation/production of instructional material during non-instructional time.*Work with teachers to develop classroom schedules.*Monitor and assist students in meeting goals and objectives of the individual education plan* ( IEP) or 504 plan.*Assist in the implementation of the behavior intervention plan.*Support students during crisis situations such as fire drills, civil defense defense drills, medical, and behavioral emergencies, etc.*Provide accommodations for students during instruction and assessment as directed.*Participate in school and county professional development opportunities.*Perform all other duties as assigned.*The ability to prepare a last minute lesson plan Using Google Docs, Google slides, using many resources.Kiki Rose Custom Floral Design Studio - Custom Floral Designer/Owner/Manager 2002-2016Successfully designed and delivered high-quality custom floral designs for weddings and large eventsManaged assistants and delegated daily work expectations and responsibilitiesHeld consultations for weddings and large events paying close attention to detail based on customers needs and budget.Handled flower ordering and product ordering, processed all flower and product prep areasPrepared detailed floral contractsCoordinate delivery schedules and timelines for all events, coordinated and communicated with large venues and other vendorsHandled payments and business recordsAll Clerical dutiesProvided one-on-one personal service to clientsBuilt trusting relationships with clientsScheduled and received large trucking shipmentsAvon Products - Customer service representative, front desk clerk, quality control 1986-2001Daily communication with representatives, field and department managers, shipping department and trucking companies, Hazmat labels, Bill of Lading, Import and export of goodsAssisted with returns, new product ordering, replacements, debits, credits, shipping and stat deliveries for special circumstances, stolen products and investigationsAssisted with data stat logging and Geo tax codingCreated special events for employee appreciation lunches and created materials and flyersGreeted client and directed calls to personnelAssisted with credit card fraud and processing, investigations, problem-solving and special projectsAssisted with order quality control, errors, replacement products when errors occurred, recorded errors, delivered friendly feedback to employees with errorsOperated skills equipment and other digital equipmentAssisted with hazardous material labels for airports and trucking companies, prepared hazardous materials export labelsEDUCATIONFloral Design Graduate /Certificate  Longwood Gardens PA - 2002Elkton High School - DiplomaDel Tech - Math, English, Creative Writing - One Semester

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