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Baton Rouge, LA Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryDetail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. SkillsCustomer Service ExcellenceCall Center OperationsData EntryTransaction ProcessingEfficient and Detail-OrientedCustomer Retention StrategiesCall DocumentationData Entry and MaintenanceUpbeat and Positive PersonalityOrder and Refund ProcessingUpselling Products and ServicesCreative Problem SolvingCustomer Data ConfidentialityCourteous with Strong Service MindsetDe-escalation TechniquesResponding to Difficult CustomersUnderstanding Customer NeedsExperienceCUSTOMER SERVICE ADVISOR 04/2022 - CurrentTELEPERFORMANCE USA, AT&T and DTV - RemoteAddressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings. Consulted with customers regarding needs and addressed concerns. Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Documented customer correspondence in CRM to track requests, problems and solutions. Performed needs analysis and presented options based on findings to help customers make decisions. Maximized revenue by proactively building and managing key customer relationships. Processed payments for new orders and replacement parts to meet customer needs. Supervised and motivated customer service teams to maximize business performance. Audited customer account information to identify issues and develop solutions. HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE 05/2018 - 04/2022 Molina Healthcare - RemoteGreeted patients upon arrival and answered any questions they had about their visit. Scheduled appointments for patients using the electronic health records system. Managed incoming calls from patients and other healthcare facilities to provide information or schedule services. Assisted in checking patient's insurance eligibility prior to their appointment. Collected payments from patients and entered them into the billing system accurately. Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.Education and TrainingScotlandville Magnet High School - Baton Rouge, LA High School Diploma 05/2018Southern University and A & M College - Baton Rouge, LA Bachelor of Science Nursing