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Click here or scroll down to respond to this candidateR I C H A R D K W A S IA K U O K OPHONE NUMBER AVAILABLEEMAIL AVAILABLEWest Haven, CT Street Address
PROFESSIONAL SUMMARYSolution-oriented: I would focus on finding solutions, offering alternatives or suggestions to improve my responses. Patience and calmness: I would maintain a patient and calm demeanor. Knowledge update: If needed, I would update my knowledge to prevent similar issues in the future.WORK EXPERIENCEComputer Hardware and Networking Technician, Buggis Electronics, Ghana, Accra Led workshops on software development tools and practices. Designed engaging coding exercises to enhance students' understanding of programming languages.Travel Agency Manager, Lynwood Travel And Tour, Ghana, Accra Streamlined workflow processes by designing and implementing customized hardware solutions for clientsDeveloped strong relationships with vendors, facilitating efficient procurement of necessary parts for repairs or upgradesBoosted network security measures by identifying potential vulnerabilities in computer systems.Electrical, Lighting and Electronics Technician, Heroled, Turkey,Greece And France, Istanbul Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflictsResolved customer complaints with empathy, resulting in increased loyalty and repeat business Responded to customer requests for products, services, and company information. Logistics Associate, Sheikh Khalifa General Hospital, UAQ, United Arab Emirates, UAE,Bahrain,Kuwait, ManamaEngaged in routine maintenance of equipment to ensure operational Inspected incoming and outgoing shipments for quality and accuracy. Utilized inventory management software to track stock movements accurately. Customer Service Representative, Angor Smart, Thailand,Cambodia,Vietnam,Laos And Hong KongAnswered inbound calls to greet and assist customers with various needs and questions. Resolved customer inquiries, complaints, and issues providing insightful solutions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.Offered products and services to meet customers' needs and goals. Maintenance Technician of All Electronics, Kangen Water VI, Japan, Okinawa-Tokyo Completed minor repairs and adjustments on facility-wide structures, equipment and systems. RA20062009Aug 2011Generated preventive maintenance schedules and work orders to address ongoing and unscheduled maintenance requests.Followed work orders and specifications to determine required locations and nature of repairs. EDUCATIONAssociate of Applied Science, ITInformation Technology, Hardware And Software(IPMC Ghana BBA, Aviation Management And OperationsAviation And Electronics Maintainace School Ghana Associate of Science, Electrical, Electronics Engineering Technologies University of Nicosia Cyprus, GreeceBBA, Logistics And Materials ManagementFrederick University EuropeSKILLSProblem Solving Skills Critical Thinking SkillsTeamwork CreativityPhysical fitness and strength. IT Computer Hard & Soft and Electronic All WorksTime Management Interpersonal CommunicationHardware and Software Repair IT Service Management Mobile Device Management Software InstallationHardware RepairLANGUAGESEnglishFrenchTurkishHOBBIESTravellingMusicReading |
