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Click here or scroll down to respond to this candidateCandidate's Name
Cell Phone Number: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEDependable and versatile professional with over 20 years of banking process related experience. Results driven with a focus on supporting team objectives with effective and efficient solutions. Proficient with department policies and procedures and excellent interpersonal communication and customer service. Looking to gain long-term employment with a progressive company in which I can make a positive contribution while demonstrating my ability to master all aspects of the job.SKILLSStrong organizational skillsAbility to work independently, as well as in a team environmentAttention to detailAbility to train others on primary dutiesBilingual (English and Spanish)Adaptive learner of business operations and processesBasic Microsoft skillsNavigation of multiple computer systems, applications, and search toolsEXPERIENCE12/2023-PRESENTASSOCIATE CUSTOMER SERVICE REPRESENTATIVE WELLS FARGO BANKResolve moderate to complex inquiries or issues regarding financial products and services in a dynamic call center environmentPerform complex verbal or written communications to manage customer interactions and provide a best-in-class customer experienceAssist internal and external customers with day-to-day calls, both in English and SpanishProvide subject matter expertise and interpretation of procedures and policies to mitigate riskProvide guidance to less experienced staff, assist with team meetings, review daily reports including quality assurance and customer experience6/2008-5/2022BANK GARNISHMENT SENIOR SUBPOENA SPECIALIST USAA FSBProcessed garnishments, levies, turnovers, freezes, and subpoenas in a timely manner and within legal obligationPerformed daily reviews of customer bank document packages and legal invoicesProcessed required maintenance to place and remove blocks from customer bank accountsReviewed and interpreted legal documents, invoices, and client packages to ensure adherence to bank policy and proceduresManaged inbound and outbound phone calls and electronic communications from business units, branches or third-party agencies regarding garnishments, levies, turnovers, freezes and subpoenasServed as a point of contact and helpful resource for my internal team and external teams within USAA FSB11/2007 5/2008ACCOUNT SERVICING REPRESENTATIVE USAA FSBProvided operational support to members with their banking needs and subpoenasAssisted bank members with originating new credit card accountsProvided timely communication with bank members to include mailing credit card and deposit statementsResearched and produced records for use with subpoenas such as: Deposits, credit cards, home equity, line of credit bank statements, deposits, and check copies6/2006-10/2007CONSUMER LOAN SERVICING REPRESENTATIVE USAA FSBExperience with inbound/outbound calls in a fast-paced call center environmentFocused on strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex issuesUtilized multiple computer systems, applications, and search tools for information used to resolve everyday customer issuesProvided detail and accuracy skills when listening to customer callsReferred new banking products based on members life eventsAdvised and educated members on how to process payments on-line and shared the value of digital banking optionsEnsured company bank guidelines, standards, and procedures were followed, to include high-risk authentication procedures with all membersCollaborated with third party mortgage companies to provided Escrow insurance amounts, as neededEDUCATIONPalo Alto College, San Antonio, TX,1995-1998 AND 2011-2012Thomas Jefferson High School, San Antonio, TXHigh School Diploma, 1990 |
