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Click here or scroll down to respond to this candidateCandidate's Name
Experienced Customer Service RepresentativeWinchester, VA 22601EMAIL AVAILABLEPHONE NUMBER AVAILABLEHighly experienced Customer service professional with 10+ years expertise in providing excellent service in a fast paced environment, w/ minimum supervision, while maintaining emphasis on the highest quality of customer satisfaction. Excellent active listening; problem-solving; negotiation; and oral communication skills. Able to make decisions independently as well as working in a team environment. Always providing services beyond customer and managements expectations in order to provide positive experiences. Authorized to work in the US for any employerWork ExperienceProduction Team WorkerTreplar-Martinsburg, WVMarch 2024 to August 2024Enduring all equipment used is well maintained and clean. Complying to all orders given by the head operator. Performing any other tasks given by my supervisors within scope of need. Adhering to all occupational health and safety trainings. Acted in accordance with manuals, procedures, standards, instructions and company policy guidelines. Scheduling CoordinatorConcert Technologies-Martinsburg, WVJanuary 2023 to February 2024 Establishing clear and professional communication with clients and point of contacts. Managing and updating of 60-80 client work orders on a daily basis for servicing schedules. Verifying the availability of each work orders contacts for the scheduling of surveys to determine pathway for running network cabling. Confirming appointments and arranging there meeting point. Responding promptly to scheduling queries through email and phone. Documenting and updating in database of all communications and interactions in database. Providing regular updates to all stakeholders and parties involved as required. Offering support to the team as needed.Inbound Call Center RepresentativeTeleperformance Work At Home Agent for Onstar-Warren, MI November 2021 to January 2023 Acted as a product consultant, promoting, recommending, and selling the value of OnStar products and services based on a logical relationship to the customers needs and interests. Demonstrated functional skill in communicating and explaining basic account information to the customer including their billing statement, products, and services, with a focus on the first-call resolution, retaining revenue, and building value. Demonstrated awareness of company policies & procedures while applying sound judgment within the scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII). Related well to the customer demonstrating a favorable image of OnStar services through effective use of active listening and problem-solving skills, professional communications, and internal/external customer interactions. Developed and implemented customer retention strategies resulting in a 20% increase in member loyalty.Pharmacy TechnicianJefferson Memorial Hospital-Ranson, WVApril 2010 to April 2012 Follow all applicable government regulations including HIPAA. Given the task of preparing, dispensing, distributing, and administering medications under the direct supervision of the pharmacist. Worked with the MediTech System to issue out IVs and injections used in both ER and OPD. Provided Daily Audits & Daily reports for Pharmacy with the use of the QS1 system. Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance. Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying delivery receipt; removal of outdated drugs.Medical Administrative AssistantMcCray Chiropractic and Health Restoration Services-Martinsburg, WV November 2008 to April 2010 Provided customer service registering patients upon arrival and processed daily check outs, including cash, check, and credit transactions. Performed front office MA tasks in order to provide optimal patient care and smooth daily functioning of office. Utilized computer databases to enter and retrieve patient medical records. Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, insurance verification, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients. Answer multiple phone lines as well as make appointment reminder calls. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations. Cross-trained in many office duties including referrals, billing, and prior authorizations, as well as the roll of a Chiropractic Assistant. Prepare treatment rooms for patient examinations, keeping the rooms neat and clean. Showed patients to examination rooms and prepared them for the physician; interviewing of patients for location of pain; level of pain; performing of modalities, for assisting the physician w/ locating patients improvement in treatment plan. Evaluated department procedures and recommended improvements to maximize efficiency. Casino Slot AmbassadorHollywood Casino at Charlestown Races and Slots-Charles Town, WV March 2000 to September 2008 Consistently providing excellent customer service to guests in accordance with the service model, while remembering frequent players and establishing personal relationships. Provided accurate and professional service to guests in a timely and friendly manner by constantly monitoring assigned area. Cash handling daily responsibility of $5000.00 for providing change to guests. Servicing slot machines to ensure smooth operations and helping guests with questions about operating machines. Cashed out jackpots $1200 up to $100,000. Create, process and verify proper identification for W-2G and 1042-S tax forms for U.S and foreign patrons for taxable jackpots of $1200 and over. Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly. Troubleshooting/correcting of minor issues of slot machines, I was trained to handle. Called slot technicians when it was an issue I could not clear. Proper training of new recruits on money handling; company policy; and procedure. Providing guests with information about current promotions and offers. EducationGEDWV Board of Education - Charleston, WVApril 2015 to July 2015Skills Pharmacy Technician Experience (2 years) Databases (10+ years) Pricing (4 years) Typing (6 years) Office Management (4 years) Sales (4 years) Customer service (10+ years) Customer retention (8 years) Customer relationship management (10+ years) Medical scheduling (6 years) Insurance verification (4 years) HIPAA (5 years) Intake (4 years) Outbound calling (10+ years) Inbound Calls (5 years) Money Handling (10+ years) Microsoft Word (4 years) Microsoft Excel (4 years) Microsoft Outlook (10+ years) Office Administration (6 years) Management (2 years) Negotiation (6 years) CRM Software (10+ years) Medical Office Experience Patient Care Medical Billing Medical Records EMR Systems Epic Medical office experience (4 years) Triage Call center (2 years) Clerical experience Front desk Medical terminology Schedule management Data collection Hospital experience LeadershipAssessmentsAdministrative assistant/receptionist Proficient June 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientWork style: Reliability ProficientJanuary 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientWork style: Reliability ProficientJuly 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientBasic computer skills ProficientJanuary 2023Performing basic computer operations and troubleshooting common problems Full results: ProficientCustomer focus & orientation ProficientJune 2021Responding to customer situations with sensitivity Full results: ProficientMedical receptionist skills ProficientJanuary 2023Managing physician schedules and maintaining accurate patient records Full results: ProficientAttention to detail ProficientFebruary 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCustomer service fit ProficientJune 2021Measures the traits that are important for success for customer service roles Full results: ProficientAttention to detail ProficientJune 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientClinical judgment ProficientNovember 2021Assessing a patient's condition and implementing the appropriate medical intervention Full results: ProficientCustomer service ProficientJuly 2020Identifying and resolving common customer issuesFull results: ProficientMedical terminology ProficientNovember 2021Understanding and using medical terminologyFull results: ProficientProtecting patient privacy ProficientFebruary 2023Understanding privacy rules and regulations associated with patient records Full results: ProficientAdministrative support professional fit Proficient July 2020Measures the traits that are important for successful administrative support professionals. Full results: ProficientCustomer focus & orientation ProficientJanuary 2023Responding to customer situations with sensitivity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
