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Click here or scroll down to respond to this candidateCandidate's Name
Union, MI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceRental Service AgentIndie Campers-Nappanee, INApril 2024 to June 2024Manufacturing Provided exceptional customer service to clients, assisting with rental inquiries and resolving any issues or concerns Effectively communicated rental policies, terms, and conditions to customers, ensuring a clear understanding of the rental process Managed a high volume of incoming calls and emails from potential renters, providing accurate information and securing reservations Utilized CRM software to track customer interactions, update rental records, and maintain an organized database of client information Conducted thorough vehicle inspections before and after each rental period to ensure proper maintenance standards were met Collaborated with team members to meet monthly sales targets by actively promoting available rentals and upselling additional services Processed rental agreements efficiently while adhering to company policies and procedures for documentation accuracy Resolved billing discrepancies promptly by investigating charges, communicating with relevant departments, and issuing refunds when necessary Assisted customers in selecting the appropriate vehicle based on their needs, preferences, and budget constraints Maintained cleanliness and organization of the rental office space to create a welcoming environment for clients Coordinated delivery or pickup schedules with customers according to their preferred location and time frame Developed strong product knowledge regarding different vehicle models available for rent in order to provide informed recommendations to customers Addressed customer complaints or concerns professionally through active listening skills and effective problem-solving techniques Collaborated with insurance companies on behalf of customers involved in accidents or incidents during the rental period Assisted in managing inventory levels by monitoring availability of vehicles for rent at various locations Contributed ideas for improving overall customer experience based on feedback received from clients Assisted customers with understanding rental policies related to fuel usage, mileage limits, and additional driver fees Maintained accurate records of vehicle availability, ensuring efficient scheduling for both walk-in and advance reservations Coordinated with maintenance department for routine inspections and servicing of rental vehicles to maintain optimal condition Increased overall customer satisfaction ratings by XX% through personalized service delivery tailored to individual needs Maintained confidentiality of sensitive client information while adhering to data protection regulations(e.g., GDPR)Assistant ManagerO'Reilly Auto Parts-Elkhart, INAugust 2023 to March 2024 Assisted in the management of daily operations, ensuring smooth and efficient workflow Supervised and trained a team of XX employees, providing guidance and support to maximize productivity Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX% Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies Monitored employee performance through regular evaluations, providing constructive feedback for professional development Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary Developed employee schedules based on business needs while optimizing staffing levels during peak hours Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency Coordinated special events or promotions within budget constraints while exceeding customer expectations Increased overall store profitability by analyzing product performance data & adjusting pricing/ markdowns accordingly Implemented customer loyalty programs resulting in a XX% increase in repeat business Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance Conducted regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives Implemented cross-training initiatives among team members to enhance flexibility and ensure efficient operations during peak periods Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience Maintained up-to-date knowledge of industry trends, competitor activities, and market conditions through continuous research Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectivelyAmazon DispatcherAirpip llc-South Bend, INNovember 2020 to June 2023 Coordinated and dispatched a fleet of XX vehicles to ensure timely delivery of goods and services Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups Collaborated with warehouse staff to ensure accurate loading and unloading of goods onto trucks for efficient transportation Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record- keeping purposes Implemented safety protocols and procedures for drivers, ensuring compliance with local traffic laws and company regulations Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times Tracked fuel consumption for each vehicle in the fleet and implemented measures to reduce fuel costs through efficient route planning Conducted regular performance evaluations of drivers based on key metrics such as on-time delivery rates, customer satisfaction scores, and adherence to company policies Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email Assisted in training new dispatchers on standard operating procedures (SOPs) for effective coordination of logistics operations Collaborated with maintenance team members to schedule routine vehicle inspections and repairs as needed Implemented a digital communication system between dispatchers and drivers resulting in improved efficiency Reduced average response time by XX% through implementation of streamlined dispatching processes Developed and implemented contingency plans for unexpected events such as traffic congestion or vehicle breakdowns Ensured compliance with Department of Transportation (DOT) regulations and maintained accurate records for audits Streamlined communication between drivers, warehouse staff, and customers through the use of mobile applications or messaging platforms Reduced overtime costs by optimizing driver schedules based on workload demands Front Desk ReceptionistROY'S CONSTRUCTION-Livingston, TXNovember 2016 to October 2020 Making copies Organized Answering phones Engaging with customers Making sales Greeted and welcomed guests, providing a positive first impression of the company Managed a high volume of incoming calls, directing them to the appropriate departments or individuals Scheduled appointments and maintained an organized calendar for multiple staff members Efficiently handled all incoming and outgoing mail, packages, and deliveries Provided administrative support to various departments as needed, including data entry and filing Maintained cleanliness and organization of the front desk area at all times Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively Managed visitor logbook accurately by recording necessary details for security purposes Collaborated with other team members to ensure seamless communication across different departments Created detailed reports on daily activities such as visitor traffic and call volumes for management review Handled confidential information with utmost discretion while maintaining strict confidentiality protocols Trained new receptionists on office procedures, phone systems, and customer service best practices Coordinated travel arrangements for executives including booking flights, hotels, rental cars etc Ordered office supplies ensuring availability while managing costs within budget constraints Served as a point of contact for building maintenance requests such as repairs or cleaning services Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement Implemented digital check-in system resulting in improved efficiency by reducing wait times Maintained accurate records of employee attendance using timekeeping software Assisted HR department in organizing interviews by scheduling candidates' appointments Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly Prepared meeting rooms prior to client visits ensuring they were clean, well-stocked, and properly set up Aided in coordinating office events and celebrations to foster a positive work environment Managed inventory of office equipment, ensuring availability and coordinating repairs or replacements as needed Provided administrative support to senior executives including managing calendars and scheduling meetings Assisted with the onboarding process for new employees by providing necessary information and resources Maintained knowledge of company policies, procedures, and services to provide accurate information to guests Mentored junior receptionists in customer service techniques and professional etiquette Demonstrated strong problem-solving skills when handling difficult situations or demanding customers Coordinated with security personnel to ensure the safety of employees, visitors, and property Achieved a 95% customer satisfaction rating through attentive service and effective communication Served as a liaison between clients, staff members, and management, facilitating smooth operations Implemented new guest registration process resulting in reduced check-in time by XX minutes per guest Developed training materials for front desk procedures that were adopted company-wide EducationHigh school diplomaHargrave High School - Huffman, TXAugust 2014 to July 2015Skills Delivery Driver Experience Load & Unload Vehicle Maintenance Microsoft Word Microsoft Office Multi-line phone systems Sales Typing Customer service Front desk Driving Project management Clerical experience Copywriting Proofreading Driving Customer service Team development Leadership Interviewing Upselling Recruiting Writing Skills Event Planning Calendar managementCertifications and LicensesDriver's LicenseAssessmentsSecurity guard skills ProficientJune 2024Assessing risks, enforcing security standards, and handling complaints Full results: ProficientRetail customer service ProficientApril 2024Responding to customer situations in a retail setting Full results: ProficientData entry: Attention to detail CompletedFebruary 2024Maintaining data integrity by detecting errorsFull results: CompletedAdministrative assistant/receptionist Proficient April 2024Using basic scheduling and organizational skills in an office setting Full results: ProficientWork motivation ProficientApril 2024Level of motivation and discipline applied toward work Full results: ProficientWork style: Reliability ProficientApril 2024Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientDelivery driver ProficientMay 2024Interpreting instructions or signs and solving problems Full results: ProficientManagement & leadership skills: Impact & influence Completed June 2024Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: CompletedCustomer focus & orientation ProficientApril 2024Responding to customer situations with sensitivity Full results: ProficientSupervisory skills: Motivating & assessing employees Proficient June 2024Motivating others to achieve objectives and identifying improvements or corrective actions Full results: ProficientFood service: Customer situations ProficientApril 2024Identifying and addressing customer needs in a food service setting Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
