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01/2018High School Diploma:Eastern Hills High SchoolCertified Medical Assistant:MedCertsCertified Clinical MedicalAssistant:MedCertsEMAIL AVAILABLEPHONE NUMBER AVAILABLEDallas, TX 75230Skills English and Spanish Speaking Onboarding and Orientation Payroll Processing Interviewing techniques Employment law knowledge Benefits Administration Employee Relations Exit InterviewsEducation And TrainingAs a Human Resources Administrator, I specialize in supporting HR operations, including recruitment, onboarding, employee relations, and benefits administration. I am highly organized, detail-oriented, and skilled at building strong relationships with employees and management, ensuring a positive and eicient workplace environment.Canopy By Hilton Dallas Uptown - HR CoordinatorDallas, TX03/2024 - CurrentPollo Regio Corporate - Human Resources & Payroll Admin Grand Prairie, TX03/2022 - 02/2024Pollo Regio Corporate - Customer Service Representative Lead Grand Prairie, TX04/2019 - 06/2021Cindy MendozaSummaryExperienceOrganized events such as holiday parties, health fairs or other special events for employees.Answered questions from sta regarding benefits packages, vacation time or other HR-related matters.Conducted orientations for new hires, introducing them to the organization's policies and procedures.Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.Provided guidance to supervisors on legal policies such as equal employment opportunity guidelines.Analyzed employee eligibility for FMLA leave based on company policy and federal regulations.Participated in revising new hire paperwork, processed payroll for 16 stores for over 300 employees.Preparing and processing employee paychecks, including direct deposits to bank accounts. Verifying payroll data accuracy and making necessary corrections. Performing payroll-related tax calculations for federal, state and local taxes. Maintaining accurate records of employee deductions and benefits. Reporting to Ken Paxtons Child Support website. Handled customer complaints, and managed social media engagement. Conducted weekly team meetings to discuss customer service performance metrics, best practices, and any areas of improvement. Created training materials for new customer service representatives.