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PHONE NUMBER AVAILABLE EMAIL AVAILABLESales & Marketing ManagerHighly Experienced in Sales & Marketing, Excellent Project & Team LeadershipComprehensive background in sales and business development, with expertise in business growth, lead generation, customer acquisition, referral networks and timely follow-up. Excellent verbal and written communicator. Strong track record of building, leading and motivating teams.CORE COMPETENCIESBusiness Process Improvement Customer & Vendor Relationships Sales ManagementTeam Management & Training Solutions Advice Lead Tracing Resource Management LeadershipSales Strategy and Delivery Referral Networks B2B B2C Service DeliveryEXPERIENCES AND ACHIEVEMENTSGOHEALTH 05/2023-04/2024Remote Medicare sales- MAPD, PDP, Medicare Supplements. Over 1200 sales with 92% retention.HUMANA Insurance- Medicare Specialist 2019-2023Sales and service of Medicare Advantage Plans, PDPs, Medicare Supplements, Dental and Vision salesLicensed in 25 states.Farmers Insurance- 2016-2019AON Retiree Health Exchange, Lincolnshire, IL 2013 2016Leading Medicare health exchange solutionBenefits AdvisorLiaise directly with existing and prospective clients to identify needs and recommend products/services.Make outbound calls to customers, completing needs assessment and correctly qualifying participants' needs related to Medicare health insuranceHandle inbound calls to enroll customers compliantly and efficiently into selected Medicare Health Insurance and update customer accounts thoroughlyUse needs-based selling approach to identify customer needs and recommend appropriate plansProvide solutions in a relevant, effective way, overcoming customer objectionsEffectively manage sales pipeline, delivering expected sales for individual, team, regional and overall targets year on yearActively manage a book of business to ensure all retiree needs are met on a timely basisDeliver consistently positive customer experience in line with company policy and best practiceCandidate's Name Insurance Services, Buffalo Grove, IL 1998 PresentInsurance specialist in the B2B and B2C marketPrincipalDeveloped a full service insurance agency using innovative sales strategies, community marketing and referral network built on strong client service.Partnered with select insurance carriers to provide needed programs and benefits for clientsManaged team of 6 professional agents, providing mentoring and sales trainingRegularly reviewed book of business to develop new opportunities for growth, conducting yearly reviews with clients and developing referral base of new clientsDeveloped and maintained strong professional relationships with clients and providersMaintained thorough knowledge of the market, products and changes in carriers plansGained client trust and provided exceptional follow up, leading to repeat business and referralsServed on several insurance panels regarding product development and issues with policiesNationwide Human Resources, Troy, Mi. 2007 2009Countrywide HR provider in the SME marketMidwest Sales DirectorProvided outsourced full-service human resource department to small and medium size businesses.Constantly maintained pipeline of 25-50 prospects at various points across the sales processFocused on relationship selling, building relationships to give and gain referralsMidwest Sales Director, continuedManaged five-state region, promoting and closing sales using a consultative approachFacilitated new client acquisitions, effectively communicating information gathered from client before their orientation to minimize delayConducted extensive research of group healthcare providers, entering into contracts with these providers for client usePartnered with service team to enroll and orientate new client into company systems and servicesCOMMUNITY INVOLVEMENTPresident, Board for the Buffalo Grove Lincolnshire Chamber of Commerce 01/2011-12/2014EDUCATIONBachelor of Arts, Psychology, De Paul University, Chicago, IL |