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Candidate's Name
Warren, MI Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryDedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.SkillsSchedulingAccount updatingComplaint resolutionData CollectionData EntryTeam DevelopmentPositive and professionalBusiness development understandingProblem-solving abilitiesExperienceApril 2024 - CurrentWalgreens - St Clair Shores, MICustomer Service RepresentativeMaintained a high level of professionalism when dealing with difficult customers.Identified opportunities for upselling additional products or services based on customer needs.Performed administrative tasks such as filing paperwork, updating databases and generating reports.Conducted regular follow-up calls with customers after resolving their issues.Answered customer inquiries and provided accurate information regarding products and services.July 2019 - August 2021CVS - Detroit, MichiganShift LeaderMaintained an organized work environment by delegating tasks to staff as needed.Monitored employee performance and provided feedback for improvement.Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.Provided exceptional customer service and maintained a positive attitude throughout the shift.Communicated effectively with other departments within the organization regarding staffing needs or operational issues.June 2017 - July 2018Dollar Tree - Charlottesville, VirginiaAssistant Store ManagerAnalyzed market trends to identify opportunities for product expansion or improvement.Maintained a safe working environment by enforcing safety regulations.Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.Implemented strategic marketing initiatives to drive revenue growth across multiple channels.Education and TrainingExpected in October 2024American Intercontinental University ArizonaAssociates Business ManagementJune 2014Clintondale High School Clinton Township, MIHigh School Diploma