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Englishcomputersquick learningwritingMicrosoft O cepythonDesktop supportEMAIL AVAILABLEPHONE NUMBER AVAILABLEhttps://LINKEDIN LINK AVAILABLE/raelynn-l-82434a1362017-03-20Yonkers Montessori AcademyThis was an essay on whyhuman rights are important andshould be an expectation andnot a right.TEKsystemsI work in IT support for another company as a contractor. I do a lot of troubleshooting desktop work, where I help with hardware issues, some network issues, and some software troubleshooting. And I'm this role I utilized active directory and service nowWegmansAssisting remote pharmacist in dispensing medications and reviewing prescription order. Compounding medications and ensuring accurate dosage and formulationn. Answering phone calls and providing excellent customer service by addressing customer concerns and inquiries. Collaborating with healthcare professionals to gather patient information and update patient pro les. Verifying patient insurance coverage and processing insurance claimsNavientI was responsible for maintaining and upgrading our IT infrastructure. This included working extensively with hardware such as Dell PowerEdge servers, Cisco networking equipment, and a variety of workstation models. I also dealt with technical problems for end user . In this position I used Microsoft 0365 The Department of LaborA temporary postion that involved a lot of computer work, and administrative work. I assisted people with processing their unemployment claims, and in receiving their 1099 G's.Secured assistPerform routine network maintenance, including firmware updates, security patches, and performance tuning.Configure and manage network devices such as routers, switches, and firewalls.Monitor network performance using tools like Wireshark and SolarWinds, and proactively address potential issues.Provide end-user support for network connectivity and performance issues. In this position I used remoting software, Microsoft 0365, service now and active directory Rye PlaylandIt was a seasonal job in which I warned swimmers of improper activities or danger and enforces pool regulations and water safety policies. Administered rst aid in the event of injury, rescued swimmers in distress or danger of drowning, and administers CPR and/or arti cial respiration, if necessary.Central Park ZooA volunteer to hire position where visitors were educated about the animals in our zeus, and cared for them through fun and engaging activities. Stories were shared about the conservation programs. I inspired children and adults to take actions that bene ted the wildlife and the environment. Also assisted with the variety of educational programs with the public. SKILLSAWARDSCONTACTLANGUAGESEXPERIENCEYonkers HumanRights Essay contestHelpdeskLifeguardingDiscovery GuideDesktop supportHelpdesk/tech supportCall Center representativeRemote Pharmacy technicianMay 2017 - Aug 2017May 2014 - Nov 2015Jan 2022 - Jan 2023Jun 2022 - Sep 2022Sep 2022 - Feb 2023Jul 2021 - Oct 2021Jul 2023 - PresentIT SUPPORTRAELYNN LASONDEArizona state UniversityI'm going for my bachelors in physics applied science The LGBT CenterIn this certi cation, I was taught sensitivity training in correlation with the healthcare eld, and how to be an exceptional Ally while performing my duties as a healthcare worker in any Hospital (acquired in 2017) Googleprovides the skills you need for an introductory-level job in IT support,Teaches Trubleshooting and customer care, networking, operating systems, system, administration, securityI am an experienced IT support specialist. I have experience troubleshooting hardware and software issues. I have excellent customer service skills. I am able to work independently and as part of a team. I am a quick learner and have a positive attitude. I am able to quickly and e ciently resolve customer issues, and have a strong commitment to customer satisfaction. I am also able to work well under pressure, and have a exible schedule. Yonkers Montessori AcademyA college preparatory Highschool, that not only prepared me for college but also gave me college credits.SUMMARYEDUCATIONCERTIFICATIONCollegeHighschoolTechnical support fundamentalsCerti cation in general healthcareSep 2014 - Jun 20172017-07-302022-05-08May 2018 - Present