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Click here or scroll down to respond to this candidateCandidate's Name
Navy VeteranEMAIL AVAILABLEPHONE NUMBER AVAILABLETechnical SkillsOperating System Windows 10 Enterprise, Comcast Business DirectApplications: Microsoft Office 365, Cisco Transport Controller (CTC), Cisco Prime, Business Direct, SecureCRT, Statseeker, IPSwitch (WUG), Spectrum One Click, OWASP, Putty, MMC Tool, GPO, Sysprep, VMware, SCCM 2007/2012, ImageX, Cisco VPN Client, Remote Desktop, Adobe, Remedy Help Desk Ticketing System, Symantec Ghost, Citrix, Net Meeting, Trend, Microsoft Teams, AKIPS, OpManager, ArubaHardware: Desktop / Laptop / Tablets HP, Dell and AcerRouters / Switches Cisco 1900, 2500, 2600, 2800 & 2900 series, NexusCisco 2802 & 3602 - Access PointsModem DSL and CablePrinters - Xerox, Lexmark, Konica Minolta and HPOther - Biometric USB drives, routers and switches, 66 & 110 Telecom Blocks, Fiber, RSA TokensProfessional Experience08/2015 Current Washington, DCUnited States House of RepresentativesSenior Network TechnicianProvide border router support, to include all parties providing advanced solutionsMonitor network operational support of the House network infrastructure, to include device interfacesProvide network problem management and coordination as problem coordinator To include logging/tracking problems, first-level diagnostics, on-site support, problem escalation, and problem closureProvide on-site diagnostic support for all House networks. Utilizing software and hardware tools, identifies and diagnoses complex problems and factors affecting network performance via show commandsInstalled House network connectivity for Members, Committee, and House support offices.Maintained current diagrams of network components and fiber optic cabling in assigned areas.Performed network equipment installations, removals and hands on trouble shooting under the supervision of subject matter experts.Performed cabling, jumpers, cross-connects, and wiring installations as required.Provided technical guidance and training for more junior staff.Provided management status reports as required.Performed Installation of new network designs enhancing the House network connectivity for Members, Committee, and House support offices.Provide 24x7, 7-day week on site support in response to trouble calls and USCP Emergency Communication duties.Perform BGP, EIGRP and CDP NE Task while researching02/2014 09/2014 Collabera Inc. / Xerox Corp. Rockville, MDMontgomery CollegeMigration AdministratorImage and configure desktops, tablets and laptops for distributionCreate computer accounts via Active DirectoryApplication support / password resets or Novell & Windows Operating SystemsInstall and configure standard & non-standard softwareCreate Outlook account profile desk side / Import PST, PAB & NK2Provide customer service and Tier III technical supportMaintain and update inventory asset information via databaseInstruct team members on hardware and application configurations06/2013 01/2014 Preferred Systems Solutions Arlington, VAThe PentagonMigration AdministratorInstalled, configured, and deployed Windows 7 OS on Siprnet (Classified) & Niprnet (Unclassified) Networks over Fiber for Dell and HP desktops/ laptopsInstalled Windows 7 Enterprise using MDT Deployment Tool method & SCCM 2007/2012WSUS configuring & approving updatesPerformed hardware upgrades for Dell and HP desktops/ laptopsInstalled and upgraded MS Office 2010, Hard Drive Encryption Software, and Proprietary Software10/2010 03/2013 International System Marketing, Inc. (ISM) Washington, DCUnited States House of RepresentativesTier III System AdministratorImplemented CIO Security Policy via GPOMaintained and applied security patches and enhancementsCreated computer accounts via Microsoft Active DirectoryProvided end-user technical support Win7,8 & 8.109/2009 10/2010 The Experts/ HP Continental U.S.Department of Treasury / DODMigration AdministratorMigrated over 4,000 users to Microsoft 7Established remote site set-upsPerformed hardware configurationsEvaluated user data ( SW/HW, PST, PAB & NK2)Performed MAC movesPerformed technical support for standard and non-standard applications06/2006 05/2009 Xerox Corporation Washington, DCWashington Navy YardSystems Analyst IIProvided Tier II Technical Support for end-usersPerformed software and hardware installsCreated network accounts and password resets via Active DirectoryProvided technical assistance for Windows 2000/ XP Operating SystemsProvided hardware and software support for over 300 Xerox multi-function devices (MFD) throughout Navy Yard10/1996 06/2006 Xerox Corporation Washington, DCGeorge Washington UniversityDocument Technical SpecialistProvided Tier II Technical Support for end-usersPerformed desktop support, software and hardware installsMass-produced course materials for issuance to graduate studentsPerformed data conversion to requested formatsScanned, converted and uploaded course materials to University Web portalProvided technical assistance for Windows 2000/ XP environmentAssisted end-users with MS Office Suite & Windows related issuesProvided service for all Xerox MFDs2/1990 2/3/1996 U.S. Navy Norfolk, VAUSS San Diego AFS-6USS America CVN-66Logistics / Supply SpecialistResponsible for Ordering and StockingMaintain Financial Records in accounting systemManage input of inventory in databasesInventory Audit AccountabilityManage and Handling of Hazardous MaterialsOrganize and maintain database Files and ReportsEducationMontgomery College August 2016 December 2016CyberSecurity / Web SecurityMontgomery CollegeSecurity+ Certificate May 2014 October 2014Prince Georges Community CollegeVeterans Upward Bound Program August 2013 February 2014 |
