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Click here or scroll down to respond to this candidateCandidate's Name
Street Address W Chestnut LnGurnee, IL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEWORK EXPERIENCE:07/2012 - PresentDeliverHealth SolutionsSenior Technical Support Agent 2018 to present2450 Rimrock Road Full Time - 40+ hours/weekSuite 101 Salary: $53,000Madison, WI 53713 Ok to contact: YesJerry Crute, Technical Support ManagerPHONE NUMBER AVAILABLEEMAIL AVAILABLERESPONSIBILITIES: Provide level 1st & 2nd level customer support to internal employees and external clients for all ESONE application systems: Insync, Inscribe, Incommand, Inquiry, Shadowlink, & Shadowprint Respond to external and internal customer requests via e-mail, phone and fax Setup access for physicians & medical records team Answers phone calls and responds to client requests/incidents via Dynamics 360 ticketing system. Collaborates with internal/external clients to reach resolutions Consistently provides Best in Class customer service utilizing HDI standards Collaborates with internal and external resources to reach resolutions Troubleshooting/installing multiple platforms Provide platform training assistance Setup/removing access for internal and external clients across all platforms Troubleshooting ESONE mobile application Android and iOS Knowledgeable area: HL7 Workflow, interface engines, Speech Recognition issues Complete customer installations Shadowlink, Shadowprint via Log Me In Rescue remote session application ADT Files configurations using HL7 setup file transmission directly to clients EMR. Performs HL7 message system to system testing Monitors HL7 messages (ADT/Patient appointment files, Transcription Deliveries, Audio dictation files) Troubleshooting client computer issues with respect to ESONE applications resolving installation issues, Windows update issues, .NET issues/updating Creating processes/updating documentation on Sharepoint Training new hires on level 1 support At the height of one of the most trying times of our lives; COVID, I was at the forefront of healthcare and made a significant impact by the work I do daily. We were involved with implementing and supporting the software for the providers to conduct TeleHealth appointments for their patients who could not come into the office.Additional Departments/Roles:ID Management Support Specialist (remote) 2017 to present Solely manages ID management process for DeliverHealth Setups access for new hire & on-boarding users for ESONE & PowerScribe 360 applications Adheres to the ID manage guidelines when providing system level accessDragon Medical Support (remote) 2023 to present Provide 1st level customer support for Dragon Medical One Users Desktop and mobile devices Assisting with provider installations Dragon Medical One and PowerMic Mobile applications via Log Me In Rescue remote session Troubleshooting and resolving software and licensing issuesHome HealthCare AssistantAddus Homecare April 2020-Present505 IL-21 Ste 102 Part Time 19 hours/weekGurnee, IL 60031 Salary: $16,000PHONE NUMBER AVAILABLE x11732RESPONSIBILITIES: Provide daily home healthcare assistance to clients Administrative duties include: daily paperwork, monthly client visits, trainingCustomer Service AssociateRanstad/Spherion Consulting Servicesvia AON Hewitt Associates June 2010 to March 20124 Parkway Full Time - 40 hours/weekSuite 120 Salary: $45,000Deerfield, IL 60015 Ok to contact: YesEmployment AgencyPHONE NUMBER AVAILABLERESPONSIBILITIES: Answered medical benefit questions from external business clients Enrolled participants in medical, life insurance, 401K plans Administrative duties such as: faxing, client profile analysis Provided tier 2 support tasks: resolving complex client issues, client call backs for investigation detailsBusiness AnalystAllstate Insurance March 2007 to October 20093100 Sanders Road Full Time - 40 hours/weekNorthbrook, IL 60062 Salary: $60,000James Hamby Ok to contact: YesPHONE NUMBER AVAILABLERESPONSIBILITIES: Served as the liaison between IT and other teams to complete projects Involved throughout the Business Analysis Life Cycle from start to finish Partnered with external business clients to gather and create business/functional requirements/designs Created testable conditions and executed test scenarios to test application functionality Created functional designs and leveraged technical skills to address requirements across several business processes, issues or project requirements During my time, I was one of the BAs involved with the major Automated Mailing Barcode project which allowed the company to save tons of money on mailing expenses per year.Enrollment SpecialistCVS Caremark July 2003 to March 20072211 Sanders Road Full Time - 40 hours/weekNorthbrook, IL 60062 Salary: $45,000Dawn Eisenhart Ok to contact: YesPHONE NUMBER AVAILABLERESPONSIBILITIES: Maintained a book of business containing over 100 clients in different regions. Some large clients such as: Coca Cola, Georgia Pacific, MLB Baseball teams, etc. Made business recommendations to improve the integrity of the eligibility data working with external clients Processed eligibility files for company medical benefits Investigated and resolved eligibility file issues Configured customized interface file formats for clients Monitored clients interface connectivityTechnical Support SpecialistAllegiance/Cardinal Healthcare January 2000 to June 20022101 She Waukegan Road Full Time - 40 hours/weekPark City, IL 60085 Salary: $40,000Kim Anderson Ok to contact: YesPHONE NUMBER AVAILABLERESPONSIBILITIES: Provided Tier 1 technical phone support and problem resolution for LAN, Windows PC operating systems, and Mainframe hardware to internal/external customers. Averaged 150-200 calls per week Investigated software issues pertaining to cardinal.com Worked with clients internal IT to resolve hardware issues Worked with TCP/IP configurations Set up user groups Assisted with user log in issues Assisted user with mapping network drives & printer connectivity Monitored systems for spikes and trends Rotated overnight on-call roleEDUCATION: Associate of Science Computer Information Systems/PC LAN Support Certificate in Microcomputers for Business Certificate in Office AutomationCollege of Lake County19351 W Washington StGrayslake, IL 60030 Credited Courses - University of Chicago at Illinois601 S Morgan StreetChicago, IL 60607TECHNICAL SKILLS:Proficient in: Microsoft Suite: Word, Excel, Powerpoint, Outlook, Access Completing/troubleshooting computers issues & mobile devices (Android & iOS) Software installs, hardware installations/configurations Interface/transmission analysis and ADT files in HL7 formatTRAINING/AWARDS: HDI Certification Universal Certification Above and Beyond Award Black Diamond Award Whos Who AwardADDITIONAL INFORMATION:Due to my passion for helping people, over the past 2 decades, I have been fortunate to be able to work in healthcare and be an asset to companies. Working diligently behind the scenes to ensure patient care is always top priority and never compromised. |
