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Click here or scroll down to respond to this candidateCandidate's Name
Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARRY Self-motivated professional with years of experience in customer service and team management. Excellent organizational and communication skills contribute to high levels of efficiency and productivity. Proven record of resolving complex customer issues and implementing workable solutions. A strong sense of urgency ensures customer satisfaction and improved retention. Ability to maintain professional demeanor in challenging situations Ability to organize/prioritize workload and work in a fast-paced environment. Excellent written/verbal communication skills and the ability to professionally interact with professionals, clients, and staff. Proven work ethic. Proficient with Microsoft Word, Outlook, and Excel, Salesforce, Teams PROFESSIONAL EXPERIENCESGENERAL MANAGER - CHEZKATU RESTAURANT (MIRAMAR, FL) 12/2018 to 4/2024 Ensuring the delivery of high-quality products or services to meet customer satisfaction and retention Leading, motivating, and recruiting a high-performing management team while ensuring staff development and succession planning. Budget Management & Cost Control Handle call ins, online, and walk in orders. Organizing and maintaining a clean, safe, working environment. WAITRESS LA BELLE JACMELIENNE (MIRAMAR,FL) 3/2020 to 7/2022 Taking customer orders and serving food or drinks Assuring customer satisfaction during their dining experience Training new employees to uphold the restaurants company policy and sustaining customer service satisfaction.HOSTESS CARIBBEAN KITCHEN 305 (MIAMI GARDENS, FL) 03/2016 to 11/2018 Greeted guests and seat them at tables or in waiting area Operated cash register and process customer bills or payments Presented food or beverage information to customers Answered telephone calls and respond to customers inquires Candidate's Name
EDUCATIONHigh School Diploma 06/ 2016SACM- SOMERSET ACADEMY CENTRAL MIRAMARAWARDS Peak Performer Award- for exceeding customer quality 07/ 2020 standards and quality assurance of 100%. Leadership and management award.LANGUAGESCreole: Native LanguageFrench: Upper Intermediate in Comprehension, Novice Speaker, Mastery levels in Reading and WritingEnglish: Mastery levels in Comprehension, Speaking, Reading, and Writing. REFERENCESKatrina DolcineEMAIL AVAILABLEPHONE NUMBER AVAILABLEChezKatu Founder & CEOMargareth Rose BoulouteEMAIL AVAILABLELPNTeam Select, AgencyPHONE NUMBER AVAILABLEPamela MonfortEMAIL AVAILABLEPHONE NUMBER AVAILABLEBachelor of Science in Biological Sciences |
