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Click here or scroll down to respond to this candidateMICHELLEPICARDEMAIL AVAILABLEPHONE NUMBER AVAILABLELebanon, TN Street Address
Bold ProfileDynamic individual with hands-on experience in warehouse/operations supervision and a talent for navigating challenges. Strong problem- solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. PROFESSIONAL SUMMARYWoofie's of SE Nashville - General ManagerMt Juliet, TN 02/2024 - CurrentLowe's - Overnight Operations SupervisorMt Juliet, TN 10/2021 - 05/2024McCormick Trucking - Driver Support DispatcherLA Vergne, TN 10/2020 - 09/2021Smile Direct Club - Machine TechnicianAntioch, TN 02/2020 - 08/2020WORK HISTORY Manage payroll, scheduling, ensure accuracy of weekly reports Handle all client consults, client issues, and escalations Manage client keys, invoicing, collections, and inventory Office administration Attend company events, manage the use of company vehicles Monitor and manage all company money spent, collaborate with the book keeper Complete employee reviews. Oversaw responsibility for overnight freight delivery Ensured that the correct product was stocked accurately, safely, and quickly in their designated areasEnsured that the store was clean and prepped for day time operations. Maintained professional communications with truck drivers and USPS Coordinate and solve any problems that arose pertaining to routes, breakdowns, call outs, complaints, etcEnsure that vendors were dispatched to any incidences which pertained to company driversUtilize USPS tracking to locate trailers, vehicles, and drivers to assure the timely delivery and expedient delivery of US Mail. Specialized in utilizing a molding machineEnsured that trims and retainers were polished in a precise manner for each individual customer's needs.SKILLS Coaching Effective communication Conflict Resolution Order picker Scheduling Resource Allocation 5's Safety SOP Development Microsoft Office Team Development Problem Resolution Operations Management Team Player Leadership and team building Efficient multi-tasker Effective leader Time Management Training and coaching Staff Management Team Leadership Customer Relations Training and Development Relationship Building Staff Training Staff training/development Inventory Control Staff Supervision Employee SchedulingVerbal and writtencommunication Administrative Skills Motivation Client Relations Staff Motivation Labor Cost Controls Performance ImprovementsExceptional interpersonalcommunication Staffing Workflow Planning Business Development Troubleshooting expertise Operations Oversight Organizational Development Business Administration Data review Distribution Management Supply Chain ManagementVolunteer State CommunityCollege06/2016Emergency Medical TechnicianShakamak High SchoolJasonville, IN 05/1991DiplomaEDUCATIONHot Topic - Operations SupervisorLA Vergne, TN 04/2018 - 11/2019Under Armor DH - Training CoordinatorMt Juliet, TN 05/2016 - 04/2018Under Armor DH - 2nd Shift Shipping LeadMt Juliet, TN 08/2015 - 05/2016OHL-Apple RMA - Senior Specialist/ Shipping Receiving Clerk Mt Juliet, TN 08/2014 - 08/2015Medic One Medical Response - Dispatcher/Communications Supervisor/EMT-IVNashville, TN 09/2012 - 07/2014Amazon - Material Handler/OTBD AmbassadorMt Juliet, TN 11/2013Responsible for planning, directing, and organizing outbound picking activities within the Internet Fulfillment distribution centerOversaw the picking department and development training for existing employeesEnsured that continuous improvement was conducted pertaining to projects and process implementations.Develop and implement SOP's, work instructions, shift training for new and existing employeesServed in planning, development, and training for new and existing employees Served as Weekend Shift Support lead 2nd Shift Operations Support lead.Assigned responsibilities of development, cross-training, and SOP trainingWell versed in utilization of pallet building, floor/fluid truck loading, and dock safety procedures Responsible for shipping exceptions2nd shift First Responder, Script writing, Wave Killing Team, Load Closures MHE Certified.Training Employees on receiving and the utilization of SAP/WYSE programs Manage employees, assumed clerical duties Troubleshoot an array of problems that may occur Efficient data entry and production handling Maintaining performance standards of accuracy and quality. Fielded approximately 65,000 calls per year between 4 states Utilized GPS location of units in real-time Customer service, daily reporting, insurance verification Payroll, hires, and trainingResponsible for the safety and management of 55 ambulances and 110 EMT/Paramedics over a 5-region area Remote operations conducted. Utilize RF Equipment for picking/packing orders Prepare for shipments Lead and train new employees to perform efficiently and safely First Call EMS - EMT/ DispatcherNashville, TN 05/2011Hollister, Inc - Shipping/Receiving ClerkNashville, TN 01/2003 Responsible for the closing and opening of warehouse facilities. Transport patients for emergencies, doctor appointments, dialysis, etc Served as first responder to emergencies Provided medical treatment for multiple ailments and injuries Conducted file management, dispatching, and transportation Interfaced with insurance companies and conducted follow ups with patients. Responsible for picking and packing ordersCreated and managed data entry and international shipment documents Certified Cherry picker and Sit-down fork lift operations conducted. APPLICATIONS PKMS/WMS WCS Oracle Manhattan MHE certified on 2,3 CPR certified Blood Borne Pathogens certified Skill on gladiators/ RF Scan Guns |
