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Click here or scroll down to respond to this candidateCandidate's Name
Fort Wayne, IN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated and motivated professional eager to contribute my skills and enthusiasm to a dynamic company poised for growth. With a proven track record of adapting to challenges, fostering collaboration, and achieving goals, I am driven to excel in a team-oriented environment. As a proactive problem solver with a passion for continuous learning, I am committed to leveraging my strengths to contribute to the success of the organization. Seeking an opportunity to grow and thrive alongside a forward-thinking company that values innovation, professional development, and a strong work ethic.Authorized to work in the US for any employerWork ExperienceFront Desk ReceptionistLow Vision Centers of Fort Wayne-Fort Wayne, INMarch 2024 to Present Checked in and checked out patients efficiently, ensuring a smooth and timely process. Managed insurance verifications and authorizations, ensuring accuracy and compliance. Answered phones, provided information, and directed calls to appropriate staff members. Sent and received emails, maintaining professional and timely communication. Scheduled and confirmed appointments, optimizing the providers schedule. Processed payments, including co-pays and outstanding balances, ensuring accurate financial records. Greeted patients warmly and provided assistance as needed, ensuring a welcoming environment. Sent and received medical records in a timely manner, maintaining patient confidentiality and data integrity. Maintained the cleanliness and organization of the front office, ensuring a professional appearance. Skills: Excellent communication and interpersonal skills Proficient in managing insurance and patient records Strong organizational and multitasking abilities Attention to detail and accuracy Ability to maintain confidentiality and adhere to HIPAA regulations Proficiency with office software and medical record systems Medical Records Office AssistantPain Physicians of Indiana-Merrillville, INJanuary 2019 to May 2020 Managed incoming phone calls, directing callers to appropriate departments and addressing their inquiries with professionalism and courtesy. Oversaw the scanning, organization, and filing of patient documentation, streamlining record-keeping processes and ensuring easy access to information. Facilitated the secure exchange of sensitive patient medical records with external entities such as law offices, meeting deadlines and maintaining accurate records of transactions. Compiled invoices for medical record requests, accurately documenting payments and contributing to financial accountability. Adhered strictly to HIPAA guidelines and regulations, ensuring the confidentiality and security of patient information at all times. Collaborated with colleagues to support administrative tasks, maintain schedules, and uphold the efficient functioning of the medical office.Medical Office AssistantDr K Pediatrics-Brandon, FLFebruary 2016 to March 2018 Ensured the smooth operation of a busy pediatric office, allowing for a seamless patient experience from check-in to check-out. Demonstrated meticulous handling of sensitive patient information in strict compliance with HIPAA standards, maintaining the highest level of data confidentiality. Greeted patients warmly during check-in and check-out processes, fostering a welcoming and comfortable atmosphere for families. Answered incoming phone calls with a friendly demeanor, addressing caller inquiries, and effectively delegating calls to the appropriate departments or individuals. Skillfully managed patient records, accurately entering and updating vital information and documentation within electronic medical charts. Collaborated closely with medical staff to guarantee accurate recording of patient details and seamless information flow. Upheld HIPAA regulations rigorously, safeguarding patient data and ensuring all administrative processes met the required privacy standards. Played a pivotal role in maintaining organized and up-to-date patient charts, enhancing overall office efficiency.Patient Care TechnicianTampa General Hospital-Tampa, FLMarch 2015 to March 2016 Excelled in a demanding role at Tampa General Hospital, delivering exceptional care to over 30 patients during 12-hour overnight shifts. Demonstrated strong communication and active listening skills, establishing rapport with patients while attending to their unique needs and concerns. Proficiently obtained vital signs, ensuring accurate documentation and contributing to the comprehensive patient record. Safeguarded patient confidentiality by meticulously charting sensitive medical information, maintaining the highest standards of data security. Managed room service and sanitation, creating a clean and comfortable environment that promotes patient well-being and recovery. Contributed to the efficient operations of the hospital by replenishing stock rooms, ensuring necessary supplies were readily available for medical staff. Expertly handled incoming calls, addressing inquiries, and efficiently routing calls to the appropriate departments, showcasing effective multitasking abilities. Thrived in a detail-oriented environment, displaying a keen focus on accuracy and the ability to recall critical information. Consistently earned merit and recognition for outstanding performance, a testament to my dedication to providing the best care possible. Prioritized patient comfort and well-being, demonstrating a personal commitment to their care that mirrors my own values. Took immense pride in my ability to excel in various tasks presented to me, showcasing adaptability and a commitment to continuous improvement.Certified Nursing AssistantMunster Community Hospital-Munster, INNovember 2012 to February 2015 Flourished in the fast-paced environment of Munster Community Hospital, garnering valuable knowledge and experience during my tenure. Thrived on a dynamic unit, honing my skills through continuous learning and embracing the challenges presented by diverse patient needs. Demonstrated exceptional multitasking abilities, efficiently managing varying patient care demands within the high-energy setting. Operated independently with confidence, effectively contributing to the units operations while delivering quality care. Applied a compassionate and personalized approach, treating each patient as if they were family, and striving to meet their expectations with the utmost dedication. Ensured patient comfort and satisfaction were paramount, going above and beyond to provide a supportive and reassuring environment. Embodied a commitment to excellence, consistently striving to exceed patient expectations and provide the best care possible. Handled patients with differing levels of care needs, showcasing adaptability and flexibility in meeting a wide range of medical requirements. Left a lasting impact on the unit by consistently delivering care that met the highest standards of professionalism and empathy. Made the difficult decision to resign due to my husbands career relocation, marking the conclusion of a rewarding chapter at Munster Community Hospital. Certified Nursing AssistantGolden Living Center-Valparaiso, INApril 2011 to November 2012 Recognized for my exemplary performance, I was extended an offer to join the companys team based on my impressive performance during clinical training. Demonstrated consistent excellence during my tenure, earning the distinguished title of Employee of the Month twice and swiftly advancing to the esteemed role of Lead CNA. Garnered praise from residents and colleagues alike, a testament to my compassionate care, strong work ethic, and ability to build meaningful relationships. Exemplified commitment to resident well-being, treating them with the utmost respect and ensuring their comfort, safety, and dignity at all times. Fulfilled the responsibilities of a Lead CNA with finesse, mentoring fellow CNAs, coordinating tasks, and maintaining a high standard of care. Left an indelible mark on the facility, contributing to a positive and nurturing environment that enhanced the lives of residents and facilitated effective teamwork. Served the facility from April 2011 to November 2012, consistently upholding the organizations values and mission. Made the difficult decision to transition from Golden Living Center to a hospital position, enticed by better wages and benefits, marking the conclusion of a successful chapter with the organization. EducationBachelors of Science in Health and WellnessPurdue University-Global - Lafayette, INMarch 2018 to PresentCertified Nursing Assistant in NursingGLC-CNA program - Northwest, Indiana, US2011 to 2017GEDSchool City Of Hammond - Hammond, IN2013 to 2013Skills Customer Service (5 years) Customer Care Customer Support Clerical Experience EMR Systems Medical Terminology Vital Signs HIPAA Medical Records Medical Office Experience Hospital Experience Yoga Leadership Medical Scheduling Patient Care Custodial Experience Basic math Administrative experience Computer skills Documentation review Microsoft Office Cleaning Hospitality Epic Customer service Communication skills Applied behavior analysis Clerical experience Windows Typing Hospitality Analysis skills Leadership Medical terminology Documentation review Hospital experience Continuous improvement Information securityGroupsThe National Society of Collegiate ScholorsJuly 2016 to PresentAdditional InformationPutting my best foot forward in everything I do is an attribute I live by. My unwavering commitment to excellence drives me to continually seek opportunities for growth and advancement. Viewing situations from diverse perspectives has cultivated an open and empathetic heart, enabling me to connect with others, especially those in need. Quick thinking and adaptability are second nature to me, empowering me to conquer challenges both in my professional career and personal life. My genuine willingness to go the extra mile ensures customer satisfaction, a trait that has been pivotal in achieving numerous successes in my journey. With a steadfast dedication to continuous improvement and a passion for making a positive impact, I am eager to contribute my strengths to a thriving company. |
