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Street Address A River RoadNutley, New Jersey, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEMarch 2018  PresentADM Team Coordinator  Downtown Travel NY Managing processing Debit/Credit Memos in Airlines Reporting Corporation. Track ADMs disputed with the carriers, processing payments in Agency Memo Manager Effectively manages all incoming communication with our customers, airlines, and other company departments via multiple channels (phone, email, skype) Cooperating with Account Managers by investigating issues, providing reports, and recommendations to resolve & negotiate debit memo settlements. Analyzing and combining the data using Excel (analytics and statistics) and producing standardized reports Guiding to issue resolution and overall process improvement to reduce loss and protect revenue.March 2006 - 2018Office Manager - Classic Travel, Wallington, New Jersey Negotiated contracts with airlines and tour companies. Proficient in analysis and assessment, problem-solving, decision making, planning, organization, and time management. Scheduled meetings with clients and vendors to discuss future travel. Excellent experience working with hotels, resorts, cruise services, and airlines across the globe. High commitment to customer service with impressive abilities to fulfill their travel wish. July 2001 - February 2006Travel Agent - Albatross Travel Brooklyn New York Customized and facilitated clients' global and domestic travel itineraries. Collected payments from clients and dispersed monies to vendors promptly. Maintained relationships with clients and hotels, transportation vendors, and airlines. Participated in client outreach programs as an official representative. April 1992 - May 1997Administrative assistant - Foundation for the Development of Local Democracy Rzeszow, Poland Assisted in drafting and editing memos, reports and proposals. Scheduled and coordinated meetings, appointments and travel arrangement for management and staff members. Handled media and public relations. Responsible for mass mailing of thousands of monthly offers and invoices. Prepared expense request forms for the Administration Department. SKILLS EDUCATION Excellent customer service. Effective communication, interpersonal,and data management skills. Creative thinking, openness of mind,detail orientation, multitasking,organized. Proficiency in using the Amadeus Basic in using Sabre and Worldspan 23 years of experience in travel businessand customer service. Proficient in all aspects of travelpreparation, booking, and planning. Fluent in English and Polish.October 2013Notary Public of New JerseyMay 1997Rzeszow University Rzeszow, PolandAdministrationJune 1991Economic High School Rzeszow, PolandHigh School Diploma with a professional title:Administrative Assistant