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Professional ObjectiveSeeking a position where the ownership, customer service, innovation, decision-making skills and creating a seamless working environment I have acquired throughout my education and job experiences can be used as an effective asset towards the betterment of the organization and my community overall. My experiences as a Field Technician and Appliances Sale Specialist have equipped me with hands-on knowledge in troubleshooting network devices, managing cash deposits, and providing outstanding customer service. Moreover, my recent internship at Harkins Builders further solidified my understanding of construction processes, blueprint reading, and information technology.Work HistoryInterned at Harkins Builders (Winter 2024)01/05/2024 03/29/2024Field Intern Acquired hands-on experience in construction processes, blueprint reading, and information technology. Collaborated with the Harkins team to learn about building schedules and different software used in the industry.Field Technician01/04/2022 presentAAA Staffing Troubleshoot network devices and computers. Installed network devices in data centers. Repair Computer hardware. Customer service.Home Depot, IncUpper Marlboro, MD
09/11/2021 5/10/2024 Appliances Sale Specialist Train employees as they re first hired. Manage cash deposit. Provide outstanding customer service and ensure guest satisfaction.Volunteer ExperienceISCO (International Student Counseling Office)Government OrganizationAdelphi, MD 20783
07/2018 10/2018
Promoted academic achievement and social/emotional development of English Language Learner and international students. Supported students and families in meeting academic, social, and career goals.EMAIL AVAILABLEPHONE NUMBER AVAILABLEUpper Marlboro, MD 20774EducationUniversity Of Maryland Global Campus (UMGC)Largo, MD01/2024 PresentComputer SciencePrince George s Community CollegeLargo, MD10/2021 12/2023Information Technology
Dr. Wise High SchoolUpper Marlboro, MD2018 2021High Point High SchoolBeltsville, MD2017 - 2018Skills Microsoft Access Troubleshooting Cable management Microsoft Windows Server System Administration Maintenance VPN Operating Systems Network Support Technical Support Linux Communication Time Management Attentive and Observant Data Entry / Processing Analytical Thinking Excel in Microsoft Works Problem solving
Certifications
Microsoft Office Specialist (MOS) Access 2019 CertificateNovember 2023Computer Service Technology CertificateNovember 2023 |