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Click here or scroll down to respond to this candidate Candidate's Name
Sr. Dynamics Street Address CRM DeveloperLINKEDIN LINK AVAILABLE
Email: EMAIL AVAILABLE
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PROFESSIONAL SUMMARY:
Bringing over 9 years of extensive experience in Information Technology, with 8 years of specialized focus on Microsoft Dynamics 365 CRM development, encompassing the configuration, customization, integration, and implementation of CRM solutions to align with organizational objectives. Expertise in Dynamics 365 modules including Sales, Customer Service, Field Service, and Marketing delivering tailored solutions to address specific business needs and enhance customer interactions. Proficient in .NET, C#, and JavaScript Framework for developing, customizing entities, forms, fields, relationships, views, etc., and extending Dynamics CRM applications, ensuring functionality tailored to business requirements. Demonstrated expertise in leveraging Dynamics 365's out-of-the-box tools, including workflows, business rules, business process flows, and Power Automate flows, to automate complex business processes. Deep understanding and application of Power Platform components, particularly adept in Power Apps and Power Automate for automating workflows, streamlining processes, and integrating with various enterprise applications. Integrated The Portal Connector to create robust customer and partner portals, enabling secure access to Dynamics 365 CRM data and extending CRM functionality to external stakeholders. Expertise in developing and optimizing ETL processes using SQL Server Integration Services (SSIS) and KingswaySoft to enhance data integration efficiency and accuracy. Extensive experience in integrating systems using Azure Logic Apps, custom APIs, web services, and Azure Pipelines to ensure seamless data flow and process automation across enterprise applications. Demonstrated proficiency in implementing continuous integration and continuous deployment (CI/CD) practices, facilitating efficient development cycles and robust application delivery. Ability to create and manage reports using SQL Server Reporting Services (SSRS), Power BI, providing valuable insights and supporting data-driven decision-making. Proficient in integrating SharePoint Document Library and Office 365 with Dynamics CRM and leveraging Dynamics CRM Portals, Power Apps, and Power Automate for enhanced functionality. Proven track record of thriving in Agile software development environments, fostering collaboration, adaptability, and iterative progress to drive project success. Thorough understanding of the Software Development Life Cycle (SDLC) applied in multiple projects to ensure systematic development, testing, and deployment of Microsoft Dynamics 365 CRM solutions. Skilled in collaborating with business analysts to understand requirements and translate them into technical specifications, ensuring solutions align with business needs. Microsoft certified Power platform fundamentals (PL 900) and recognized as power platform conversant, demonstrating comprehensive knowledge in Microsoft Power Platform capabilities, security features, and best practices for data governance and compliance.COMPUTER AND SOFTWARE KNOWLEDGE: Languages: C# .NET Web: Java Scripts ES5 & ES6, jQuery, HTML5, CSS IDE: Visual Studio .Net. Web Frameworks: React, Angular, ASP.Net ERP & CRM: MSCRM 365, Integration/Migration with third party tools. Modules: Sales, Customer Services, Field Service, Marketing
Source Control: GIT, TFS Tools: Unified Service Desk Security: OWASP, Authentication & Authorization Cloud: Microsoft Azure Other: SSIS, SSRS, JSON, Fetch XML, SQL, Power Platform Applications, Office 365WORK EXPERIENCE:Mercury Insurance Aug 2022- Aug 2024
Sr Microsoft Dynamics CRM Developer
LA, CaliforniaProject Description:The project s focus was on the customization and integration of the Sales module within Dynamics 365 CRM. The project's scope includes developing and implementing solutions to streamline lead management, automate sales processes, and enhance customer interactions. These improvements are achieved by leveraging Power Platform tools and third-party integrations.Responsibilities: Customized Dynamics 365 entities, forms, views, and dashboards to capture and display essential sales data, including lead details, policy information, and customer interactions. Developed custom plugins, workflows, and business process flows using .NET, C#, JavaScript, and TypeScript to automate critical sales processes such as lead scoring, policy tracking, and follow-ups. Utilized XrmToolBox for efficient CRM customizations. Integrated Dynamics 365 with external systems like policy management systems and ERP systems to extend functionalities using Azure Logic Apps and custom Web APIs, ensuring seamless data exchange. Developed model-driven and canvas apps using PowerApps to enhance the accessibility and usability of CRM data for sales representatives and designed portals using Power Apps Portals, enhancing external stakeholder engagement and interaction with Dynamics 365 data. Proficient in utilizing The Portal Connector for Dynamics 365 CRM to architect and implement secure, scalable customer and partner portals. Designed and implemented Power Automate solutions to integrate data across multiple insurance systems, enhancing data consistency and accessibility for underwriting and many other teams. Developed SOAP-based web services for integrating Dynamics 365 with other systems, ensuring seamless data exchange and system interoperability. Utilized SQL Server Integration Services (SSIS) for ETL processes using SQL queries and stored procedures and data migration tasks, ensuring seamless data integration between Dynamics 365 and other data sources. Created custom SQL Server Reporting Services (SSRS), power BI reports within Dynamics 365 to track key performance indicators such as lead conversion rates, customer acquisition costs, and sales team productivity. Integrated Dynamics 365 with SharePoint for efficient document management, enabling seamless collaboration and access to critical service documentation and records. Implemented Azure Functions to trigger CRM updates in real-time based on external events, ensuring data consistency and responsiveness. Extensive experience with Microsoft Visual Studio, utilizing it to develop, debug, and maintain robust code bases for Dynamics 365 CRM and other applications.
Implemented CI/CD pipelines using Azure DevOps for MS Dynamics 365 CRM, automating the deployment process and reducing deployment time by 40%. Led and participated in Agile development teams, facilitating sprints, stand-ups, and retrospectives to promote continuous improvement and iterative development. Collaborated with QA teams to develop and execute comprehensive test plans, including unit tests, integration tests, and user acceptance tests (UAT), ensuring all functional and non-functional requirements were met. Provided ongoing support to sales teams, addressing any issues and optimizing processes based on user feedback using Microsoft Dynamics 365 Customer Engagement (CE).State of Iowa October 2020- July 2022Sr Microsoft Dynamics CRM Developer
Des Moines, IowaProject Description:The project focuses on customizing and integrating the Field Service module within Dynamics 365 CRM to enhance service delivery and operational efficiency. The scope includes optimizing resource scheduling, improving inventory management, and integrating with power portals and various third-party tools.Responsibilities: Led the design and implementation of custom entities, forms, views, and dashboards to manage and visualize critical field service data, including work orders, technician schedules, and service histories. Customized business rules and workflows using Dynamics 365 native tools to automate processes such as service dispatch, and follow-up reminders, improving overall workflow efficiency. Utilized XrmToolBox to streamline the customization and configuration of Dynamics 365 CRM, enhancing efficiency in managing entities, plugins, and data migrations . Orchestrated seamless integration with third-party systems like Lab Systems Integration and IoT platforms using Azure Logic Apps and custom APIs, ensuring real-time data synchronization and operational coherence. Designed API endpoints to support real-time data synchronization, allowing for dynamic updates and ensuring accuracy and consistency across integrated platforms. Designed and executed ETL processes with SQL Server Integration Services (SSIS), facilitating the smooth transition and integration of critical data into Dynamics 365. Created advanced model-driven and canvas apps with PowerApps to streamline field operations, allowing technicians to access real-time job information and update statuses on the go. Utilized Power Apps portals to build external-facing web applications and customer portals integrated with Dynamics 365 CRM for enhanced service delivery. Utilized Power Automate to implement complex workflows and automate critical field service processes, significantly enhancing operational efficiency and reducing manual intervention. Automated processes included service request routing, technician scheduling, and real-time updates to field teams. Developed comprehensive Power BI dashboards and reports to provide actionable insights into key performance indicators such as technician efficiency, service completion rates, and customer satisfaction. Implemented The Portal Connector to develop and maintain portals for external stakeholders, enhancing accessibility and interaction with CRM data. Configured SharePoint Document Libraries to store and manage CRM-related documents, ensuring secure and efficient access. Adapted to changing requirements and priorities within Agile frameworks, ensuring timely delivery of high-quality software that meets business needs. Authored detailed user documentation and manuals to support business users in navigating and utilizing Dynamics 365 functionalities. Proficient in using Azure DevOps and Team Foundation Server (TFS), for version control, code branching, and managing development pipelines, ensuring smooth and efficient code deployments.Prudential, NJ May 2018- September 2020Microsoft Dynamics CRM Developer
Project Description:The objective of the project was to enhance the Sales and Marketing modules within Dynamics 365 CRM for a debit card company by integrating Power Platform tools to improve sales operations, lead generation, and customer engagement. This included streamlining lead management, automating sales processes, optimizing marketing campaigns, and enhancing customer interactions.Responsibilities: Created detailed data models encompassing sales and marketing data, ensuring data accuracy, compliance with industry regulations, and support for targeted marketing strategies. Customize Dynamics 365 CRM entities, forms, and views using C# .NET and JavaScript (ES5 & ES6) to tailor the user interface and functionality for sales and marketing processes. Develop and deploy MSCRM Plugins for server-side logic and workflows to automate lead qualification, opportunity management, and campaign execution within Dynamics 365 CRM. Developed ETL processes using SSIS for seamless data integration and migration between Dynamics 365 CRM and other enterprise systems, ensuring data accuracy and consistency. Integrate Dynamics 365 CRM with third-party marketing automation tools using RESTful APIs and Azure Logic Apps for real-time data synchronization and campaign coordination. Leverage Power Automate (formerly Microsoft Flow) to automate repetitive tasks, such as lead assignment notifications, follow-up emails, and data updates, improving operational efficiency and reducing manual effort. Developed model-driven and canvas apps using PowerApps to empower sales and marketing teams with intuitive interfaces for managing leads, opportunities, campaigns, and customer interactions, fostering collaboration and data-driven decision-making. Utilize Git for version control and collaborative development, ensuring code quality, traceability, and efficient teamwork among development teams. Design and create advanced reports and dashboards using SQL Server Reporting Services (SSRS) and Power BI to visualize sales pipeline metrics, campaign ROI, and customer segmentation insights. Designed and implemented data pipelines using Azure Data Factory for ETL processes, ensuring seamless data migration and integration across systems. Utilize Fetch XML and SQL queries to extract and analyze data from Dynamics 365 CRM, providing actionable insights for decision-making and strategy refinement. Configured SharePoint Document Libraries for the secure storage and management of CRM-related documents, facilitating efficient access and collaboration. Managed the deployment of new features, enhancements, and updates using Azure DevOps pipelines, ensuring smooth rollout processes, minimal disruption to sales and marketing operations, and ongoing system optimization. Employed Agile methodologies for iterative project development, focusing on continuous improvement, rapid delivery, and effective response to changing requirements. Implemented CI/CD practices, leveraging Azure DevOps for automated build, testing, and deployment pipelines, ensuring consistent delivery of high-quality solutions and rapid release cycles. Collaborated closely with cross-functional teams, including developers, QA, and business stakeholders, to ensure alignment and successful project outcomes within Agile environments.RK Software June 2015 September 2017Microsoft Dynamics CRM Consultant
IndiaProject Description:The objective of the project was to revamp the Customer Service module within Dynamics 365 CRM for a mid-sized retail company. The goal was to enhance customer support operations, streamline case management, automate routine tasks, and successfully migrate from Dynamics CRM 2016 to Dynamics 365.Responsibilities: Conducted a successful migration from Dynamics CRM 2016 to Dynamics 365, ensuring data integrity, compatibility, and a smooth transition of customer service functionalities. Configured custom entities, fields, and forms within Dynamics 365 to support enhanced customer service functionalities and improve data management. Developed workflows and business process flows to automate routine service tasks such as case creation, assignment, and escalation using the available customization tools within Dynamics 365. Implemented data synchronization mechanisms using .NET C# to automate data exchange between Dynamics 365 and other systems, ensuring data consistency and accuracy. Utilized customization features within Dynamics 365 to build custom functionalities for automating repetitive tasks such as sending follow-up emails, updating case statuses, and escalating unresolved issues, thereby improving operational efficiency. Designed and implemented complex approval workflows using the built-in tools of Dynamics 365 to streamline customer service processes and ensure compliance with company policies, reducing manual intervention. Designed RESTful APIs to facilitate communication between Dynamics and external applications, enabling real-time data synchronization. Utilized reporting and analytics capabilities within Dynamics 365 to provide real-time insights into customer service performance and key metrics, enabling data-driven decision-making. Managed the deployment of solutions using Azure DevOps, ensuring smooth rollouts and minimal disruption to business operations. Conducted comprehensive testing of customizations, integrations, and workflows within Dynamics 365 to ensure reliability, performance, and adherence to business requirements. Developed and integrated APIs to connect Dynamics 365 with external systems, enabling seamless data exchange and enhancing overall system functionality. Embraced Agile methodologies for project management, including iterative development, regular stakeholder collaboration, and adapting to changing customer requirements, enhancing project delivery efficiency and flexibility. |
