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Click here or scroll down to respond to this candidateCandidate's Name
Orlando, FL (Street Address ) 619-7506 EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLEObjectiveDriven college graduate with a Bachelor's degree in Information Systems Technology and proven technical expertise, seeking to leverage academic knowledge and hands-on experience in IT support roles. Eager to contribute to any organization in any IT role, utilizing strong work ethics, impeccable dependability, and a passion for providing exceptional technical support to internal and external stakeholders. Ready to expand, develop, and apply newly acquired skills in a dynamic and fast-paced environment.EducationSeminole State College of Florida, Sanford, FLBachelors of Science in Information Systems Technology - Graduated 12- 2020 (Cum Laude)Honors: Presidents List: 2019, Summer 2019, Deans List, Seminole State College Fall 2018, Fall 2019SkillsProgramming Languages: C, C++, Java, HTML, SQL, PythonOperating Systems: Windows 7, 8, 10, macOS, LinuxApplications: Microsoft Office Suite, Google Drive Suite, SQL Database Software (MySQL and MSSQL Server), Microsoft Visual Studio, Salesforce, Amazon Web Services (AWS)Certifications: Achieved: CompTIA A+ (October 2022) CompTIA Network+ (June 2023), AWS Certified Cloud Practitioner - Foundational (August 2024)Studying for: CompTIA Security+, PenTest+,Work HistoryResilience BH - IT Specialist (Winter Park, FL) January 2021 PresentMaintains upkeep of workstations, laptops and all other computer equipment within the office and assists all clinician staff with any in-office technical support.Manages Advertising and Social Media presence of the company.Concentrix - Technical Support Advisor (Lake Mary, FL) September 2021 April 2022Managed in an expeditious way and supported hundreds of calls and chats for clients in need of assistance with tax software. Able to work well with all customer calls and chats as well as with coworkers and leadership.Assisted other call center agents with how to resolve their customer issues. Recognized both by my team and partner company for excellent customer courtesy and delivering results both as an agent and as floor support.United Parks & Resorts, Inc. - Guest Arrivals Ambassador (Orlando, FL) February 2018 PresentProvides excellent guest service assistance to all guests, resolving account issues and other in-park issues guests have.All related services and support provided to guests. Multiple recognitions as employee of the week and month. |
