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SHRADDHA JAIN  https://www.designsbyshraddha.com/UX Designer with a background as tech recruiter for GlaxoSmithKline. Recently completed 2 UX internships and Masters in HCI EMAIL AVAILABLE PHONE NUMBER AVAILABLE Chicago, Illinois Street Address  RECENT UX PROJECTSRebel Health Startup UX Designer  Street Address /2023 - 04/2023 Designed an e-commerce and security management mobile application feature for system-impacted women, addressing re-entry into everyday life. Features included: Learning best security practices through self-pickup orders and accessing emotional support through a wishlist feature. Conducted 2 user interviews with system-impacted women. The insights led to a new product feature; security-conscious self-pickup orders. . Led 2 workshops with justice system social workers resulting in an MVP with a stronger value proposition.Multinational Beverage Company  Design Strategist  08/2023 - 12/2023 Conducted interviews with 5 Subject Matter Experts on how HCD principles are incorporated in user research methodologies for innovation. Performed observational research to better understand the user research process to develop HCD design frameworks. Implemented a platform to manage and evaluate research frameworks and extend its usage to decentralize innovation in the organization.Concept project: Redesigned Split the bill feature for PayPal  UX Designer  03/2022 - 04/2022 Validated security issues around unauthorized payments through 8 user interviews, competitive analysis, and UI audit. Enhanced Split the Bill feature for the Mobile platform to secure transactions and simplify the payment process. Performed 2 user testing rounds with 8 users, driving a 36% improvement in usability and satisfaction.EXPERIENCEITM X Rush Hospital  Experience Designer  05/2024 - 08/2024 Conducted 5 user interviews to gain knowledge and perspectives on design, as well as the obstacles they encounter in applying design methods to meet the program's goals. Conceptualized and led an interactive systems thinking and futuring workshop for the client, aimed at uncovering well-rounded opportunities to enhance system value and amplify voices with lived experiences within the national translational science landscape. Synthesized insights from three strategic maps generated during the workshop, providing actionable recommendations to elevate the programs national profile and achieve broader recognition.SharedLane, Remote  UX Designer  04/2022 - 05/2022 Revamped a career toolkit for students on a website, to improve the value proposition and discoverability of the kit. Ran usability testing with 10 users for a team of 4 designers; which resulted in a 25% increase in user satisfaction and improved engagement metrics of the toolkit. Performed a UI audit of the educational platform resulting in 5 bugs filed. GlaxoSmithKline  Recruitment Coordinator  10/2020 - 07/2021 Managed the recruitment process from initial sourcing and screening to onboard new hires. Managed 20 tech positions across Tech, Legal, and PharmaTech functions. Closed ~8 positions per month. Achieved "Top Performer" among 8 coordinators for delivering exceptional candidate experience and closing roles within 10 days. Regularly collaborated with Hiring Managers to align on strategy while providing recommendations to drive the recruitment process and interview qualified candidates. Coordinated the Interview process for 100+ candidates ensuring a smooth interview experience and onboarding process. Collected data & prepared reports for internal/external stakeholders so that strategies could be developed to increase offer acceptance rates. Conducted surveys for 200+ candidates. Improved interview process, boosting offer acceptance and candidate reapplications, and increasing talent acquisition and retention rates. Subject matter expert for Recruitment Coordinators and Pre-Employment Screening Process, responsible for training any new recruiters during onboarding training sessions. Designed a curriculum for a team of 20 Recruiters and 8 coordinators on the recruitment process.EDUCATIONMaster in Human-Computer Interaction  IIT Institute of Design  Expected Graduation: 12/2024 UX Design Immersive  General Assembly  (05/ 2022) Master in Business Administration  Ramaiah Institute of Management Studies Graduated(06/ 2019) SKILLSExpertise: Workflow Analysis, User Interviews, Usability Testing, Wireframes, User Research Methods, User Experience Design, Inclusive and Accessible Design, UI Design / Interaction Design, Visual Design, Competitor Analysis, Comparative Analysis, Interface design, Systems thinking, stakeholder mapping, Design Concepts and Systems, User-centered Design Methodologies, Information Architecture, Mapping Tools, Product Design, Prototypes, Service Design, Behavioural design, Computational Design, Mockups, understanding LLMs.Soft Skills: Project Coordination, Adaptability, Committed, Disciplined, Project Management, Leadership skills, written and verbal communication skills, Empathy, Highly motivated, Quick learner, Creative, Innovative, Time Management, Problem Solver, Detail Oriented, Presentation skills. Tools: Figma, Adobe Creative Suite [Indesign, Illustrator, Photoshop], Optimal Workshop, VoiceFlow, Canva, Microsoft Office, Powerpoint, Google Suite, Notepad++, GitHub( HTML, CSS).