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San Antonio, TX Street Address . PHONE NUMBER AVAILABLE . EMAIL AVAILABLE .https://LINKEDIN LINK AVAILABLE PROFILEHigh impact Program/Project Management professional with 20+ years'experience leading large-scale and client-driven projects in informationtechnology, big data, government, healthcare, banking, and financeindustries. Specializing in data management solutions, data analytics, andweb-based development. Proven track record in leading project sprints usingAgile methodologies, managing multi-agency initiatives, and delivering high-quality project documentation. Adept at team management, risk management,and maintaining effective communication with leadership. Proactive leaderwho is excellent with executives, business lines, vendors, & teams. TECHNICAL SKILLSKey Skills: Program/Project Management, Agile Coach, Scrum Master, Kanban, DevOps, Waterfall, SDLC, Six Sigma Black Belt, Change Management, Program Metrics Development & Analysis, IT Project Management, Data Management Solutions, Data Analytics/Business Intelligence, Team Management and Mentoring, Risk Management, Budget Tracking, Project Documentation, Problem Resolution, Medicaid, Centers for Medicare & Medicaid Services (CMS), Healthcare Industry, Managing Multi-Agency and Multi-IT Department Initiatives, SaaS Operations, Vendor Management, Technical Architecture, Data Reporting, Stakeholder Engagement, Compliance, Cost Optimization, and Managing RelationshipsServices and Tools: MS Office, MS Visio, MS Project, MS Access, SharePoint, Oracle 8i (SQL), Java, XML, Adobe Acrobat, Confluence, Jira, Rational Team Concert (RTC), AWS, and ServiceNow PROFESSIONAL EXPERIENCEAgile Delivery Consultant/Coach (Gardner - CVS)Feb 2023 - Jun 2024As a key member of the Transformation Team, I trained and coached multipleagile teams and leaders in Agile & Lean Agile Ways of Working for BusinessStakeholders, Technology Teams, and System Architects. . Key member of Transformation Teams, where I trained and coached multiple agile teams and leaders throughout the enterprise in SAFe Agile and Lean Agile Ways of Working across diverse industries . Enabled effective day-to-day operations in the scaled environment working with multiple RTEs and PMs . Coached C-suite executives, senior leaders, and cross-functional teams on Lean Agile Ways of Working . Leveraged Design Thinking, DevSecOps, and SRE practices to enhance product development . Fostered a culture of continuous improvement and continuous learning; leveraged Six Sigma methodologies . Managed project sprints using Agile methodologies, including planning increments, backlog grooming, sprint planning, daily scrums, retrospectives, and Kanban . Developed clear, concise project documentation and maintained effective communication with leadership on project issues and progress . Facilitated team meetings, task assignments, mentoring, and training to ensure team alignment and productivity . Collaborated with product owners and development teams to optimize value flow . Coached RTEs and Scrum Masters, and facilitated sprint planning, daily stand-ups, and retrospectives . Managed internal and external dependencies; identified and resolved bottlenecks to ensure teams and teams of teams remained productive . Engaged with stakeholders, IT leadership, Lead System Architects, and Product Management groups to establish empathy sessions; outlined key problems with delivery and established a corrective plan of action . Supported Six Sigma blackbelts in process mapping and metrics development, enhancing efficiency and qualityScaled Agile Framework Coach and RTE (Experis - Verizon)
Jul 2020 - Jan 2023Coached agile teams, program team, and solution team in Scaled Agilepractices and implementation. . Determined success criteria, and worked with leaders and coaches to achieve 100% SAFe Agile transformation . Coached agile portfolios, programs/organizations, and teams; achieved 95% of business objectives . Mentored teams, ARTs and leadership on emerging Agile, lean and engineering practices; 95% agile adoption . Helped define norms/agreements for the Agile Release Training (ART) and enforced the agreements . Coordinated and facilitated ART ceremonies as needed (e.g., Backlog Refinement, PI Planning (including pre and post), ART Sync, PO/PM Sync, Scrum of Scrums, System Demos, Retrospectives, Inspect and Adapt) . Facilitated dependency management/risk management/impediment removal for the ART . Promoted communication and collaboration within the ART to support value delivery and quarterly commitments . Prepared Inspect and Adapt Planning Presentation Deck; coached RTEs to continue the process . Managed, tracked, & created cross team & ART dependencies, & the program board both in person and virtually . Prepared ART Level Metrics and ART Level Reporting; coached RTEs to maintain and act on early indicators . Trained program and agile teams in Jira, Rally, and Jira/Rally integration; provided on demand training . Stepped in as RTE when needed; kept ART aligned to PI Objectives, and drove teams to deliver planned value . Facilitated the Agile Release Train (ART) events and processes and assists the team in delivering value . Communicated with stakeholders, escalated impediments, helped manage risk, & drove relentless improvement . Facilitated PI planning and carried out pre and post-PI planning events for and with RTEs . Conducted the Health check of the train and provided proposed solutions through coaching and mentoring . Interfaced with partners and cross-functional leads at all levels in the company, both onshore and offshoreSAFe Agile Program Management Consultant Coach (PCI - US AirForce) Jun 2019 - Jul 2020
Lead Directors and Executives in SAFe Agile implementation for $32M Program& aligned delivery to Strategic Themes.
. Determined success criteria, and worked with leaders to achieve 60% SAFe Agile transformation . Stepped in as scrum master for cybersecurity PMO and Systems Engineering team; aligned delivery to objectives . Coached agile portfolios, programs, and teams; achieved 75% of business strategic themes . Implemented KPIs to track system performance and compliance with Federal reporting requirements . Led cross functional teams to optimize strategic flow across the enterprise; 90% of objectives achieved . Developed workflows, boards, dashboards, policies, and metrics & reporting for Jira; trained 100% of teams . Mentored teams, ARTs, and leadership on emerging agile, lean, and engineering practices; 80% agile adoption . Guided team leads to use best practices for ceremonies and impediments resolution; 25% increase in adoptionSenior Program Management Consultant/Scrum Master (Apex Systems)Jul 2016 - Jun 2019Successfully delivered key programs (apps, mobile, and cloud) for fortune200 financial services and healthcare company with globally dispersedInformation Technology teams; including Support, Banking, Legal, andExecutive Leadership. . Led multiple IT projects, including data warehouses, data lakes, and business intelligence solutions . Delivered 300+ customer business objectives with 21 diverse SAFe Agile project teams . Oversaw data maintenance, including call information, consumer data, assessment records, and eligibility data . Led management teams in using agile practices to integrate medical claims apps; captured $200M in claims . Managed $42M project budget for combined IT delivery teams; came in ~$125K under budget . Directed alignment of features to value delivery; achieved 95% of Sprint Objectives . Drove continuous improvement to create higher performing Agile teams; reduced variation to 2% . Coached leaders, executives, Product Owners, Scrum Masters, and Teams on Agile practices . Organized small efforts team to deliver production fix stories; reduced injects by 80% . Worked with the UI/UX Design team to add customer feedback loops into development processes . Engaged Systems Teams in prioritization reviews; reduced Epic and Feature rework by 65% . Resolved complex project issues with expert problem resolution skills . Managed data management solutions, including data warehouses, and web- based (J2EE) development projects . Coordinated multi-agency and multi-department initiatives, ensuring compliance with state and federal standards . Developed and executed project management plans, work plans, and quality plans . Built and managed IT project teams, motivating individuals to excel and exceed expectations . Involved in the full lifecycle from analysis and planning to development and deploymentScrum Master and Program Management Consultant (Various Clients)Jan 2013 - Jul 2016Successfully delivered key programs/projects with globally dispersedInformation Technology (IT), Healthcare, Banking, Insurance, and HumanResources teams; including Sales, Support, Legal, and Executive Leadership. . Led team in design, development, testing, and deployment of $5M Medicare Business Intelligence (BI) Data Migration and analysis upgrade; improved data accuracy and patient care across 54 clinics . Guided medical, IT, and vendor teams in Agile development of integrated medical informatics using HL7/FHIR; medical records management and external vendor diagnoses improved 15% . Spearheaded acquisition, installation, and configuration of 3 server farm read only replications, and load balancing servers; synchronized development, testing, and production environments . Conducted HRIS enterprise database and SaaS migration and deployment; saving client ~$450K per year . Developed detailed Mergers and Acquisitions Strategy - integrating and synching new units and new businesses; identified data mapping requirements and devised and managed implementation . Drove strategic direction for 340B Pharmaceuticals Project Management Office (PMO); developed PMO strategies, structures, training, methodology, measures, and processes . Established HIPAA and HRSA controls in software development and systems architecture . Helped teams achieve Strategic Objectives through a consistent, best- in-class, strategic enterprise approach for scope, cost, and quality; improving overall organizational effectiveness . Resolved execution challenges with quality, schedule, and costs; 100% of milestones achieved . Piloted $24M Benefits Program for 24K employees; matrixed across 4 different global vendorsTechnical Program/Project Management Consultant (Teksystems)Oct 2004 - Jun 2012Successfully delivered key Agile/Iterative/Waterfall/Blended projects forglobally dispersed Information Technology (IT), Banking, Finance, Medical,and Human Resources (HR) teams; including Sales, Support, Legal, andExecutive Leadership. Worked with cross functional business units todevelop controls for key processes. Led Risk and Control Framework reviewsof existing controls and identification of new controls related toregulations. . Reviewed RFPs and approved multiple IDIQ contracts; provided 50+ technical staff to Medcom . Created systems/software scope and guidelines for MedCom's $500K Enterprise Virtual Desktop Support . Mentored junior project managers in best practices and aligning models to client environments . Forged Database to track process products; integrated with SharePoint for corporate views . Analyzed 200+ controls in 14 matrixed units; defined critical metrics and enhanced key programs . Managed cross functional implementation of new products; growing assets by over $24M . Consolidated $200M+ international bank system; single source of data cut call times by 30% . Standardized software testing and error capturing system; increased development time by 80% . Controlled $15M process improvement project; created 25K+ new bank accounts in year 1 . Directed $33M Enterprise Support project; 45% service improvement for 92 national clinics . Employed level 3 CMM practices to create system requirements for $1.5M services contract . Reverse Engineered Air Force Human Resources system; created a physical model for Engineers . Developed processes for 10 federal contract deliverables; contract fulfilled and bonuses achieved . Analyzed system tools and automated multiple procedures; saving 4 months of manual data entry . Created database to compare 45K+ objects and determine usability; saved $65K for client . Managed software upgrade to critical attorney selection database; increasing productivity 75% . Directed quarterly upgrade to key database system; improved control of $1B+ in transactions . Led cross functional systems implementation of new product; growing assets by $24M+ . Developed Systems Architecture Documentation 3 weeks ahead of schedule; identified and closed essential system gaps; ensured 100% compliance with Defense Regulations (DIACAP) . Standardized software testing and error capturing; increased software development time by 80% . Re-engineered software design process; reduced development time by an average 6 months . Initiated product creation standards from design to launch; increased time to market by 3 months . Managed seven enterprise software installations, generating an average $5.6M per year . Automated Revenue tracking; regained $24K and saved $72K in annual revenue . Transformed from level 2 to level 3 of CMM; reduced development time by 60% . Created software test system reducing errors by 40%, and reducing development time by 30% MILITARY EXPERIENCELogistics Operations Officer (Lt Col) US Air Force (Active and Reserves) May 1988 - Aug 2013Led 500+ personnel, controlled over $25 million worth of equipment, createdstrategic plans, and briefed General Officers. Led multiple six sigma/AFSO21/TQM process improvement efforts. Coached, mentored, and developedsenior officers, NCOs, and managers. . Established Personnel Management system to track issues; provided 100% executive visibility . Generated Shipping Control database; prevented 99.9% of federal shipping violations . Serialized computer processors enabling worldwide tracking of cargo until new system arrived . Implemented contractor management database, which reduced tracking errors by 60% . Directed Key Service Areas process improvement; improved processes, ensured 100% training . Created Strategic Plan to track and evaluate unit performance; improved effectiveness 30% . Led six sigma initiative for $12 million air lift operation; standardized 16 key process areas . Produced Strategic Planning database; accelerated tracking of metrics by 400% . Constructed Personal Tracking database; reducing a 10 hour per month task to 2 hours per month . Built Supervisor Training software using MS Access; streamlined supervisor training by 70% . Forged Project Tracking database; reduced errors 60% and increased on- time completion 20% . Created Personnel Tracking database, which became the benchmark for war readiness tracking EDUCATION and KEY CERTIFICATIONSMBA - Technology Management - University of Phoenix - May 2004BS - Computer & Information Science - University of Maryland - May 2000BBA - Management - Texas A&M University - May 1992Clearance: Active SECRETSAFe 6.0 Upgrade 2023: SAFe 6.0 Upgraded and Enablements UpgradedSAFe 5.0 Upgrade 2020: SAFe 5.0 Upgraded and Enablements Upgraded (Added APM, RTE, and Gvmt)SAFe Enablement 2019: Leading SAFe, SAFe for Teams, SAFe Scrum Master,PO/PM, Implementing SAFeDecember 2018: What's New in SAFe 4.6August 2018: SAFe Program Consultant (SPC 4.5) - (SPC4)November 2012: Certified Scrum Master (CSM)October 2009: ACQ 201 Intermediate Systems Acquisition ManagementAugust 2008: Six Sigma Black Belt CertificationFebruary 2008: Lean Iterative (Agile Development Methodology)September 2007: Introduction to Program ManagementJanuary 2006: Successful Coaching RelationshipsOctober 2005: Coaching For BusinessMarch 2004: Project Management Professional (PMP)[pic] |
