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Candidate's Name
PHONE NUMBER AVAILABLE Macon, Georgia, Street Address , United States EMAIL AVAILABLESKILLSMicrosoft OfficeEffective Time ManagementAbility to MultitaskCommunicationFast LearnerAbility to Work Under PressureEffective Team LeaderPROFILEExperienced Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. EMPLOYMENT H I S TORYAssistant Manager at Dollar General, MaconOctober 2018  July 2021Provided exceptional customer service to maintain customer loyalty. Trained incoming sales associates.Opened/closed store.Set up seasonal planograms.Handled customer complaints calmly and professionally, resolving customer issues in a timely mannerOperated cash register, credit card machine, and other electronic equipment accurately and efficiently.Owner/Creator at Lakeside Candles, Forked RiverJanuary 2010  January 2016Started my own hand-poured soy candle businessGrew company with $500 COH to a $20,000/yr small home-based business. InventoryAdvertisingSalesGeneral Manager at Suburban Refrigeration Co.,Inc., Chatham November 1989  January 2009Monitored customer service performance and conducted regular performance reviews to ensure that customer service goals were met.Maintained/sold yearly service agreements for HVAC equipment. Created and maintained customer service reports that provided insights into customer service performance and customer feedbackExceeded customer service expectations by providing friendly and courteous service to all customers.Accounts Payable, Accounts Receivable, PayrollResponsible for daily scheduling of 4 installation crews and 6 service mechanics. Ordered HVAC equipment and parts for repair.Maintained floorplan.EDUCATIONApex School of TheologyOctober 2016  May 2019Psychology at Waldorf University2020  PresentStudying for my BS in Psychology.HOBBIESI enjoy gardening, cooking, traveling, and reading in my spare time. REFERENCESReferences available upon request