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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEResults-driven professional with a strong background in data visualization and a passion for delivering exceptional customer service. Experienced in creating visually compelling data representations that drive informed decision-making. Proven track record of exceeding customer expectations through effective communication and problem-solving. Seeking to leverage these skills to contribute value to a dynamic team and organization.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceCSR/Billing SpecialistPanamerican Communications-RemoteApril 2024 to August 2024I provide customer support in a remote environment, while maintaining HIPAA standards and deciphering claims and medical bills.Customer Service RepresentativeAetna, a CVS Health Company-RemoteJanuary 2022 to January 2023I provided customer service remotely while navigating multiple systems to verify and update customers policy information. This position also required adhering to HIPAA standards and practices. Document SpecialistU.S. Customs and Border Protection-Sterling, VAJanuary 2018 to June 2020I submitted background checks and supporting documentation related to border protection applications. Additionally, I was responsible for escalating questionable documentation and denials to my supervisor. MERCHANDISE ASSOCIATET J MAXX-Washington, DC2014 to 2018I was responsible for merchandise and customer service in store and virtually processing orders and credit applications.Special Education Teacher's AideSiblings Together-Washington, DCJune 2017 to August 2017I provided assistance to high school aged children to include guided activities and grading assignments. I also provided one on one care to developmentally disabled students as needed. This was a temporary position offered by the DC government.Customer Service AssociateA.J. Wright-District Heights, MDSeptember 2009 to August 2011I provided customer service to customers in the store, and I developed the layaway system that remained in place until the stores rebranding.EducationHigh school diplomaCentral Senior High School - Capitol Heights, MDOctober 2008 to June 2009Skills Medical billing Medical coding Microsoft Excel CPT Coding ICD-10 Insurance Verification Medical Records Medical Terminology Leadership Underwriting Data entry Computer literacy English Data collection ICD-9 Document Management Epic Customer service Windows Customer support Typing Communication skills Help desk Microsoft Office Microsoft Outlook Documentation review Microsoft Word Anatomy Knowledge Clerical Experience HIPAA Medical Scheduling EMR Systems Experience Administering Injections EHR systems Microsoft Powerpoint Upselling ICD coding Physiology knowledge Quality assurance Medical office experience Vital signs Transcription SQL (2 years) CRM software (4 years) Microsoft Excel (7 years) Microsoft SQL Server (2 years) Microsoft Word (10+ years) Microsoft Outlook (7 years) Database management PHP Data analysis skills Problem management AWS HTML5 CSS Java Basic math Retail math Phone etiquette Customer service Sales Computer skills Marketing Digital marketing Microsoft Office Communication skills VoIP Windows Time management Negotiation Training & development SAP Door-to-door Event planning Strategic planning Telemarketing B2B sales Banking Outbound sales Google Suite Cold calling EHR systems Customer retention Management Spanish Office management Customer support Cash register Cash handling Bilingual Clinical research Patient monitoring Direct sales ICD-10 CPT coding Medical terminology Communication skills Customer service Customer service Organizational skills Organizational skills Communication skills Data VisualizationLanguages Spanish - Fluent German - Beginner French - BeginnerCertifications and LicensesMedical TechnologistMedical Billing CertificationDriver's LicenseBLS CertificationCertified Medical AssistantAssessmentsAttention to detail ProficientNovember 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientMedical receptionist skills ProficientMay 2022Managing physician schedules and maintaining accurate patient records Full results: ProficientWork style: Reliability ProficientNovember 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCustomer focus & orientation ProficientNovember 2021Responding to customer situations with sensitivity Full results: ProficientCleaner fit ProficientApril 2022Measures the traits that are important for successful cleaners Full results: ProficientFront desk agent (hotel) ProficientDecember 2021Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: ProficientCustomer service ProficientNovember 2021Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSKILLS I received awards for customer service in three consecutive roles. Critical Thinking Computer Literacy Multitasking Empathy Collaboration Communication Customer Service Time Management Troubleshooting Typing 55 WPM. |
