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Click here or scroll down to respond to this candidateANGELAGBAGIEMAIL AVAILABLEPHONE NUMBER AVAILABLEAustell, GA Street Address
SKILLS SAP Peachtree Accounting QuickBooks Microsoft Excel, Microsoft Word,Microsoft Outlook Fox Pro, MicrosoftDynamics Navision SalesForce Skip Tracing Cash application Credit analysis Bankruptcy knowledge Invoice Processing Credit and collections Investigative research Accurate payment posting Aging reports analysis Claims Processing Accounts Receivable General Ledger Strong client relations skills Customer service support Bookkeeping Data Entry Excel proficiency (e.g., pivot tables,VLOOKUP) Data entry accuracy Dispute Resolution Payment Negotiation Account Reconciliation Invoice Preparation Statement preparationPROFESSIONAL SUMMARYProven AR Collections Specialist with a track record of reducing overdue accounts by 35% at Birla Carbon. Expert in SAP and Excel, demonstrating strong client relations through effective dispute resolution and payment negotiation. Skilled in transforming credit and collections processes, achieving significant improvements in financial reporting and customer satisfaction.WORK HISTORYTK Elevator-AR Collections SpecialistAtlanta 08/2021-Current Generated financial statements and reports to detail accounts receivable status. Reconciled accounts receivable ledger to account for and properly post payments. Facilitated past-due invoice payments by sending bill reminders and contacting clients. Monitored customer account details for non-payments, delayed payments, and customer disputes. Reconciled accounts receivable ledger to verify payments and resolve variances. Reduced delinquency for assigned customer accounts by [30]%. Responded to customer inquiries and provided detailed account information Researched billing errors and discrepancies to initiate corrective action. Contacted customers to discuss past-due accounts and negotiated payment plans Entered client details and notes into the system for interdepartmental access and review Generated and distributed monthly customer statements Aspire, IQ - ( Contract )-AR Account AnalystSan Francisco 01/2020-08/2021 Forecasted account needs and metrics based on market and product data. Prepared journal entries, and maintained, and reconciled ledger accounts. Provided detailed analysis and explanations on all transactions during flux reviews. Monitored, collected, and followed up on customers' delinquent accounts, and assigned in-house un-collectibles to third-party collections. Processed invoices, handled cash applications, GL/Customer account reconciliation, and month-end closes. Generated and sent out invoices, resulting in a 15% reduction in late payments. Communicated with customers via phone, email, and mail. EDUCATIONOhio Christian UniversityCircleville, OH 05/2017Bachelor of Arts: Psychology /Substance AbuseLight UniversityForest, VA 06/2024Crisis Response & Trauma CareMaster Diploma: Mental Health Coach Communicated with Sales and Customer Experience departments regarding customer inquiries. Entered invoices for both AP/AR in QuickBooks, ensuring accuracy. Accurately processed and posted customers' payments via check, credit card, or ACH/wire.Birla Carbon - ( Contract )-Accounts ReceivableSpecialist Marietta, GA 07/2020-12/2020 Managed AR collections and reporting, resulting in 35% decrease in overdue accounts. Credit Management. Michelin Tax Invoices Upload to SAP Factoring from Bank Daily Cash Balancing Cigna bank account Reconciliation Monthly Treasury Reporting / Recons Feedstock Reporting / Factoring AR Overdue Monthly ReportICS - ( Contract)-Cash Application ReconciliationSpecialist Maitland, FL 04/2019-07/2020 Reconciled accounts receivable ledger to verify payments and resolve variances. Prepared and processed invoices according to purchase orders Informed customers and collected overdue payments, achieving a 95% collection rate within the first month Entered credit card payments and checks received from clients' computer system Maintained accounts receivable records electronically Resolved accounts receivable issues following established procedures Verified and issued credits to customer accounts based on their payment historiesSpatco-Credit and Collection AnalystCharlotte, NC 03/2017-03/2019 Analyzed customer data such as financial statements to determine the level of risk involved in extending credit. Analyzed credit scores to determine borrowers' creditworthiness. Established relationships with customers to encourage payment of delinquent accounts. Researched billing errors and discrepancies to initiate corrective action. Processed debtor payments and updated accounts to reflect new balances. Monitored customer accounts for payment delinquency and initiated collection efforts. Managed over 50 customer calls per day. Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations Monitored customer accounts for payment delinquency and initiated collection efforts.Stanley Black & Decker - XPO Logistics-LogisticsAR Analysts Charlotte, United States 07/2015-03/2017 Researched, documented, and filed claims with carriers for lost or damaged products. Monitored account receivables aging reports and followed up on outstanding invoices. Contact customers via phone, email, and mail to collect payments and resolve any billing issues. Maintain accurate records of customer interactions and payment histories. Assist in reconciling customer accounts and identifying past-due balances. Collaborate with internal stakeholders to improve collection processes and reduce delinquencies.KeyMoving Solutions-Administrative AssistantAtlanta, United States 03/2002-10/2015 Maintained inventory. Maintained office supplies inventory by checking stock and ordering supplies as needed. Handled incoming and outgoing mail and deliveries. Assisted in drafting, editing, and distributing newsletters, reports, and other communications. Coordinated logistics, invitations, materials, and follow-up for events involving the executive.Compu Claims, Inc.-Administrative AssistantVirginia Beach, United States 06/1994-02/2002 Provided a range of support related to processes of management and the resolution of insurance claims, invoices outstanding balances, and other financial accounts. Conducted investigations to discover the reason for unpaid or short-paid claims or reimbursements. Performed chart retrieval, and prepared appeals, recoveries, and potential settlements for both ( Medical and Dental claims) Communicated directly with healthcare professionals, patient accounts, and billing departments, and resubmitted rejected claims. Collaborating with patients or customers, third-party institutions, and other team members to resolve billing inconsistencies and errors. |
