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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLESEASONED CUSTOMER SERVICE REP (HOME BASED AND IN OFFICE)Qualifications SummaryHighly personable Customer Service Professional with over 8 years of experience in customer service, sales processing, and call-center operations.Talent for identifying customer needs and presenting appropriate company product and service offerings.- Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.- Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.- Expertise in resolving escalated customer service issues.- Secured numerous company achievement awards for delivery of exceptional customer service.- Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook).CONDUENT/ENBREL SUPPORTCOPAY Enrollment Specialist (Dec 2021- May 2022) TEMP CONTRACT Ends in May 2022Terminating Enbrel Copay Cards.Approving Patients for Enbrel Copay Card ProgramInsurance VerificationGeneral Copay Program tasks such as terminating copay cards, replacing copay cards, replacing Sharps containers and Travel kits offered by program.Explaining to patients the in and outs of the Copay assistance program ]Taking inbound and outbound calls from patients with various problems and transferring them to the appropriate team for further assistance if needed.Keeping personal numbers up for company metric purposes.Informing patients of other copay assistance programs incase ours isn't the one for the patient.Temporary position. Contract ended May 13th, 2022. Was hired on but Amgen pulled contract from CompanyKIA/HANILQUALITY INSPECTOR (May 2019- March 2020)Perform regular quality assessments on all incoming materials from vendors and outgoing products for shipping.Reject all products and materials that fail to meet quality expectations.Read blueprints, plans, and specifications to understand the requirements of products and services.Measure product dimensions, examine functionality and compare the final product to the specifications.Recommend improvements to the production process to ensure quality control.Document inspection outcomes by completing detailed reports and performance records.Teach the production team about quality control concerns to improve product excellence.Supervise the production process.Resolve quality-related issues in a timely manner.LOVESTUFF- Auburn, ALTitle- Assistant Manager(May 2017- Oct- 2017)-Assist the efforts of the store and all associates at the location.-Anticipate guest needs and respond promptly.-Maintain responsibility for overall financial performance of individual store.-Maintain solid communication and feedback relationship with store management.-Hold complete knowledge of and strictly abide by the company s approach and systems(i.e. educational materials/systems) Ensure interior and exterior of store is kept to company standards Seek to gain knowledge of principlesand methods for showing, promoting, and selling products.-This includes product demonstration, sales techniques, and sales control systems.-Maintain team environment between associates.-Assist in all store operational tasks (inventory, cash protection and loss prevention, overhead and supply costs,and any other tasks that might be required) Protects sales associates and customers by providing a safe and clean environment.-Actively participate in the Grass Roots Marketing activities.-All other duties as assigned.-Making Schedules and fixing scheduling conflicts-Help with Hiring New HiresSending Payroll and any other duties that help the store flourish.INTERCALL- West Point, GeorgiaEvent Operator/ Quality Analyst (2012- 2016)Leading Conference calls for clientsSelling clients conference call featuresMaking sure my clients calls go flawlessly and their accounts are in good standing with the company.Making sure procedures and company protocol are followed.Checked calls for quality reassurance, making sure agents followed correct company procedure.Assisted "High Risk" customers with call problems as needed.Issued refunds and discounts.Collected customer paymentsINTERCALL - West Point, Georgia & Valley, ALExpert Reservationist (2006-2009) / Account Manager (2009)-Served as an 'Expert Event Reservationist' for major companies such as Hewlett Packard, Bank of America, Oracle, IBM, Bear Sterns,Stanley Morgan, Lehman Brothers etc.Duties included setting up conference call reservations, implementing accounts, setting up new customers with our products and services.Increased employee knowledge by assisting with development and implementation of product-awareness.Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.Received Value System Award for exceeding both employee and customer satisfactionreceived an Employee of the Month and Employee of the Quarter Award for dedication to Customers and to the company.-Assisted Sales Reps with new account implementations, Sales and company set-ups. Sold call features and video call accessories often whichwent towards quarterly bonus.-Worked with both Eon and Ace programs.- Collections and BillingAlso assisted our training department with preparing training sheets as well as training employees hands on.WALMART- Valley, AL(Sept 2005- June 2006)2nd Shift Stocking Team:Duties Included Unloading Truck, Loading Pallets with Merchandise, Stocking Merchandise, Organizing back room,Assisting Customers find items and assisting thesupervisors and managers with anything specifically.Career Skill-Set Breakdown:- Call Center Sales Representative (3 years)- Regional Sales Representative Asst (1 year)- Retail/Retail Sales (1 year)- Assistant Manager (6month)- Account Management (1 year)- Reservationist Specialist (3 years)- Scheduling (3 years)- Training New Employees on a particular Procedure (1 year)- Office Organization (1 year)- Microsoft Office Suite (6 years)EDUCATION AND TRAINING:-Talladega College (September 2004-2005)Was pursuing a degree in Psychology-Full Sail University- Full time studentWas pursuing an Associates Degree in Recording Arts (July 2009 - 2011)*Willing to relocate.*Can type 40 wpm.*Over 9 years of customer service experience*References available upon request.* |
