| Candidate Information | | Title | Customer Service Sales Associate | | Target Location | US-AL-Mobile | | Phone | Available with paid plan |
| | 20,000+ Fresh Resumes Monthly | |
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Click here or scroll down to respond to this candidate05/2004High School DiplomaCf Vigor High SchoolMobile, ALDependable Lead Sales Associate with [10] years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.Energetic Lead Sales Associate models passion for brand, customer and product to meet and exceed individual and team goals. Collaborates with team, building strong relationships to maximize customer loyalty. Protects company assets with policy awareness and loss prevention procedures.Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. SHALENZIA
JOHNSONCONTACTshalenziajohnson1986@gmail.comPHONE NUMBER AVAILABLEMobile, AL 36609EDUCATION ANDTRAININGSUMMARYSKILLSSales LeadKohl's Mobile, AL Stockroom Management Key Account Management Sales Closing Lead Generation Revenue Generation Customer Retention Team Building Relationship Selling Performance Management Account Management Shift Scheduling Inventory Control Product Merchandising Customer Service Sales Strategy Relationship Building Staff Supervision Sales Promotions Upselling and Cross-Selling Friendly and Outgoing Retail Store Operations Sales Transaction Processing Negotiation Merchandise Displays Shipping and Receiving Cash Handling Accuracy Tactful Conflict Resolution Cash Flow Management Meeting Sales Goals Customer Needs Assessment Team Leadership Brand PromotionMeeting and Exceeding SalesGoalsVerbal and WrittenCommunication Cash Handling Product Recommendations Sales Initiatives Positive Customer Experience MS Office ApplicationsEXPERIENCEManaged cash register operations using POSsystem and processed sales and returns.Monitored sales floor to identify customers in need of assistance and merchandise requiringreplenishment.Engaged shoppers, providing assistance andinformation on merchandise and product features.Assisted in strategic planning and setup ofmerchandise displays to promote target productsand attract customer traffic.Maintained attractive merchandise displays tomaximize purchases.Promoted accessories and cross-sold additionalproducts and services through use of activepersuasion.Warehouse WorkerAmazon Theodore, ALExceeded department expectations for productivityand accuracy levels.Established new accounts and serviced existingaccounts maintaining professional relationships.Made outbound sales calls to contact prospectiveleads, using effective communication skills. Managed and retained existing client accounts.Improved profitability and developed pipeline byleveraging multiple marketing channels and salesstrategies.Maintained database of customer and salesinformation using SalesForce software.Prepared and completed warehouse orders fordelivery or pickup according to schedule.Used pallet jacks to move items to and fromwarehouse locations.Moved large and bulky items manually or withpallet jacks or forklifts.Staged and sorted multiple types of products forloading.Kept shelves, workstations and pallet areas neatand tidy to maintain safe work environment.Preserved safe work environment by maintainingclean workstations and pallet area.Monitored work areas for cleanliness andfunctionality and removed obstacles for safety.Examined packages and goods for damage andnotified vendors of replacement needs.Received deliveries, scanned packages and updatedorders in internal database.Recognized defective material and reported issuesto management.Operated forklifts and pallet jacks to securely move boxes and packages from inventory to deliveryarea.Updated inventory and production informationusing warehouse management systems andscanner guns. Operated forklifts to fill or empty overhead spaces. CashierHome Depot Mobile, ALEstablished and maintained good relations withcustomers, vendors and transport companies.Organized warehouse design to maximize space forstock while allowing for high volume traffic zones.Operated cash register or POS system to receivepayment by cash, check and credit card.Accepted cash and credit card payments, issuedreceipts and provided change.Answered customer questions and provided storeinformation. Collected payments and provided accurate change. Delivered high level of customer service to patrons using active listening and engagement skills.Helped customers find specific products, answeredquestions and offered product advice.Completed daily recovery tasks to keep areas clean and neat for maximum productivity.Worked closely with front-end staff to assistcustomers.Trained new team members in cash registeroperation, stock procedures and customer services.Processed sales transactions to prevent longcustomer wait times.Preserved appearance of store by arranging andreplenishing displays and merchandise racks.Answered product questions with up-to-dateknowledge of sales and store promotions.Learned roles of other departments to providecoverage and keep store operational.Scanned merchandise using point-of-sale systemfor accurate purchase totals.Helped with purchases and signed customers up forrewards program.Discounted purchases by scanning and redeemingcoupons.Directed trash removal and sanitation proceduresto keep aisles and register area organized.Verified customer age requirement for alcohol ortobacco purchases.Store LeaderClark Oil Mobile, ALEmpowered employees to independently handleroutine customer concerns and coordinate cross-functional solutions for complex issues.Built customer loyalty through knowledgeablesales, support and education on brand productsand services.Trained new sales team members and motivatedexceptional performance.Met coverage needs by coordinating effectiveschedules and delegating team memberassignments.Administered store's budget with strong planningand expense control abilities.Delivered measurable results across product lineswith skilled leadership over marketing,merchandising and sales initiatives.Maintained clean and organized facility to prevent accidents, damages and lost items.Implemented corrective actions to improveemployee performance and discourageinappropriate behavior.Enabled consistent sales by empowering front-linestaff with tools to successfully promote products.Oversaw annual store budget and worked closelywith corporate and financial departments onreporting and payroll.Answered customer queries and complaints andprovided prompt solutions.Created successful plans to maximize profits andreduce loss.The preferred method of payment for my payment isdirect deposit through my bank Woodforest:Account Number:PHONE NUMBER AVAILABLERouting Number:314972853 |
