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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Seattle, WAHIGHLIGHTS OF QUALIFICATIONSDedicated performance in Social Services10+ years of proven exceptional customer satisfaction experience.10+ years accumulated expertise in Business ManagementEqual comfort working in team or independent environment with diverse staff and customer bases.Superior written and oral communication skills with proven ability to disseminate feedback clearly and diplomatically.KEY KNOWLEDGE AND SKILLSSenior ServicesCustomer ServiceInterpersonal SkillsPsychometric AnalysisMS OfficeManagement AnalysisCritical ThinkingStrategic PlanningPolicy DevelopmentInformation AnalysisSound JudgmentProfessional DemeanorPROFESSIONAL EXPERIENCEMobile Lunch Driver (Volunteer) 2021 to presentSESSC; Seattle, WashingtonLoading, transporting, and delivering items to clients in a safe, timely manner.Reviewing orders before and after delivery to ensure that orders are complete, and the customer is satisfied.Assisted with loaded and unloaded items from vehicles.Provided excellent customer service, answered questions, and handled complaints from clients.Adhered to assigned routes and followed time schedules.Abided by all transportation laws and maintaining a safe driving record.Prepared reports and other documents relating to deliveries.Provided special pickup for the Senior Center.Financial Analyst 2001 to 2007Northwest Hospital; Seattle, WashingtonInterpreted data to evaluate and determine past financial performance and or making financial projections for management who must make an overall business decision.Provided interpretation of accounts, methods and records for management.Conducted studies of cost and financial results of business activities; recommend adjustments and other cost improvement measures.Reviewed costs and perform cost benefit analysis for projects and/or programs.Produced financial reports for forecasting, trading and results analysis.Provided reports, finding, and recommendation to management.Assisted with preparation of special studies, reports, analysis, and recommendations.Recommended budget and adjustments and other cost improvement measures.Used appropriate cost rates, such as indirect and benefit rates for proposed budgets.Used financial systems, structures, and controls for a variety of processes that provide tracking, validation, billing, payment and debt reporting.Recommended quality control and process improvements with regard to overall business process.Reviewed and assist with analysis of capital expenditures proposals, profit plans, operating records and financial statements.Kept abreast of laws and regulations that impact up to date compliance.Used various software applications such as spreadsheets., relational databases, statistical packages to assemble, manipulate and format data.EDUCATIONMHA Public Health Care Management University of Washington, Seattle, WA