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Click here or scroll down to respond to this candidateTracy Hernandez~PHONE NUMBER AVAILABLEEMAIL AVAILABLEI am a highly self-motivated and driven person with quick business acumen and truly enjoy working with the public. I believe teamwork is key to operating a well oiled machine, everyone has a part to play, one as vital as the next. However, I also find working independently with little supervision to be a great strength of mine. Ultimately, with a team or independently, accuracy & excellence are paramount. Inventory and Shipping Manager with 15+ years of experience purchasing, organizing, record keeping, inventory and shipping reconciliation. I have a proven record of Customer Service and Operation accomplishments utilizing excellent interpersonal communication and organizational skills to attract, promote, improve and retain return customers as well as Team Member retention. Professional Experience2021-2024 Internal Revenue Service (Work From Home) IRS Process Agent Assisted taxpayers with ordering appropriate tax forms & how to use irs.gov products. Worked in tandem with other CS Departments to resolve various other tax related issues. Accurate record keeping of various tax forms ordered and when received. Quality control reporting to the IRS by reviewing randomly selected orders. Follow practices. up on and correct inaccurately received orders. Identify and record mistakes to improve training 2021-2021 Goodyear Rubber Co., (Work From Home)4-month contract positionOTR Dispatcher Locate and Dispatch tire repair shops to Long Haul Truckers throughout the U.S. and Canada. Follow up on each dispatch until the job was completed. Recorded continuous detailed notes as the job progressed until done. 20072017 Creative Expressions Photography & Events Owner / Operator Provided wedding photography and vendor coordination services Photographed, edited, and handled all aspects of each project from sales to final product. I also provided product photography, family, and Senior portraits as well as photo restoration services. 2005-2007 Lush Handmade Cosmetics, Novi, MIStore Manager Daily store operations. Inventory, purchasing, tracking, and receiving shipments. Reporting of sales, inventory control numbers, and forecast for the new weeks inventory. Monthly (overnight) complete physical store inventory count & cleaning. Created, planned & held Themed Events each Saturday. Exa. First 35 customers, hourly give aways, 5 minute flash deals, product samples & demos. Random Customer Thanks Bags before purchase along with a DJ & snacks to keep a party like atmosphere. Saturday events also required me to create & distribute promo post cards via POS & USPS, send email blasts and keep a constant personal social medial presence by respond to x amount of comments each day, talking about my favorite products as well as staff picks. Event content and images needed to be posted with in 12 hours. Managed a staff of 152001-2005 Sears Portrait Studios Metro Detroit District District Manager Responsible for 16 studios and 100 120 employees. Created daily and weekly sales goals for each store to be executed by the store Managers. Organized and held sales and photographic technique coaching sessions as well as quarterly meetings with all store managers. Kept track of each stores spending budget, prop, and merchandise inventory. Reconciliation of damaged packages and image retakes. 1997-2001 FC Moran & Son, Farmington Hills, Michigan Office Manager General administrative duties Kept accurate inventory & records of approximately 1200 HAVC parts. Re-order said parts as needed. Monthly inventory reconciliation Enter specs for new HVAC commercial builds by code to submit to the manufacturer. Follow the new units from factory to job site via communicating with the factory, shipping companies and installers.Skills Type 60 wpm Data entry, Spreadsheet management Inventory control, budgeting & purchasing Proficient with CRM, POS, SaaS & Team Management Software Microsoft Office, iOS Office Suite & Google Workflow proficient Independent worker Excellent time management skills Conflict management Public speaking Personnel Management Experience Copywriter ( for print, web, TV & radio broadcast ) Commercial Voiceover Professional & Producer Web Content Creator English as a second language instructionEducation BATH HIGH SCHOOL DIPLOMA GENERAL STUDIESLima, OhioGraduated May 1992 APOLLO JVSVocational Associates Degree earned in Graphic Arts & Photography Lima, OhioGraduated May 1992**Degree earned while dually enrolled in high school.** Community Service Involved in various community fundraisers Equestrian Therapy Instructor / Respite Therapy Volunteer Basic English as a second language InstructorLicenses FCC - Endorsements: Commercial Operator, +10,000 HzWt for Public Broadcast Active Press Credentials |
