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Click here or scroll down to respond to this candidateCandidate's Name
Charlotte, NCExperienced professional in directing teams to their desired goals. Characterized as a competent and capable individual with a proven track record of meeting deadlines in a timely and efficient manner. Ability to work on multiple projects at once while prioritizing my daily work effort. Authorized to work in the US for any employerWork ExperienceBusiness AnalystKforce-Charlotte, NCMay 2023 to August 2024Working on a contract with utility company as a product owner. Creating and designing an AI conversational bot for the interactive voice response system. Requirements gatherings for business requirements from the stakeholders. UAT in sandbox kore.ai bot. Collaborating with overseas partners with deployment's of new releases. Designing and creating conversational dialog in the bits and testing in the sandbox.Work with testers, developers and subject matter experts to achieve project goals. Performed UAT activities with the business users. Created test cases based on the requirements.Business AnalystApex SystemsJanuary 2023 to April 2023 Collaborated with a team on assigned initiatives, limited risk exposure by following procedures and created efficiencies as appropriate. Reviewed strategic approaches and effectiveness of support function and business performance. Performed assessments through fact finding and data requiring creative approaches to solving complex issues, and developed appropriate solutions or recommendations. Collaborated and consulted with members of the Business Execution team and team leaders to drive strategic initiatives. Work with testers, developers and subject matter experts to achieve project goals. Performed UAT activities with the business users. Created test cases based on the requirements and test scenarios for end users. Created a traceability matrix to ensure that the requirements / technical design documentation and test cases were aligned. This also helps to easily identify which requirements failed testing / defects. Documented a testing plan that highlights the items to be tested, the environment that testing is being performed in and the items to be tested or scope of testing. Business Analyst/Scrum MasterNDT Tek ServicesMarch 2019 to July 2022 Work with business users to enhance auto, homeowner, and life insurance systems. Facilitate discovery sessions with members of my project team while using Agile methodology. Write SQL queries to gather data and to assess data quality. Design mockups to display potential screen designs and user interactions. Create user stories and define clear and concise acceptance criteria Gherkin. Perform UAT activities and other essential quality assurance efforts. Work with testers, developers and subject matter experts to achieve project goals. Performed UAT activities with the business users. Created test cases based on the requirements. Created a traceability matrix to ensure that the requirements / technical design documentation and test cases were aligned. This also helps to easily identify which requirements failed testing. Documented a testing plan that highlights the items to be tested, the environment that testing is being performed in and the items to be tested or scope of testing. Made decisions in highly complex and multifaceted situations requiring solid understanding of a business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans.Business Analyst/Scrum MasterRayden ServicesSeptember 2010 to January 2019 Design mockups to display potential screen designs and user interactions. Invoiced jobs oversaw jobs that were due for billing. Create user stories and define clear and concise acceptance criteria. Prepared vouchers, receipts, and checks by entering details into our financial system daily. Updated contracts and added new customer accounts to database. Managed current records of collected payments, sent invoices, and updated customer information. Handled incoming and outgoing mail, using various shipping methods, including international shipments and postage meter. Ordered supplies for the office and other office manager duties. Capable of operating multi-line phone systems; including coordinating conference calls and maintaining electronic phone and address data.Accountant/SecretaryDixieland Waste ServicesMarch 2006 to August 2010 Assisted the business owners with enhancements for the company Started new projects for marketing and presented the results Dispatched roll off container drivers on daily routes throughout the city to save money and conserve fuel. Assisted with contracts on different job sites throughout Atlanta and the surrounding area. Hired new drivers by checking their background and maintaining HR records. Invoiced jobs oversaw jobs that were due for billing. (Payables). Processed incoming check (receivables for daily bank deposits). Ordered supplies for the office and other office manager duties. Processed driver payroll on a weekly basis.EducationBachelor's degree in Business AdministrationEverest University-South OrlandoApril 2012 to April 2015High School DiplomaMorrow High SchoolJanuary 2002 to December 2002Skills Salesforce C# SAP HTML CSS (Front end experience) SQL Agile development Axure Adobe Acrobat Excel Outlook Main frame/Necho (DOS Computer system) and legacy Certified ScrumMaster Data Migration UAT Functional testing SCRUM Wireframing Prototyping and user stories.Tools: Jira Confluence Word Visio Mock Flow SharePoint Critical thinker Verbal/Virtual communication SoftSkills and overall great team player. Banking Insurance Transportation industry experience.Certifications and LicensesCertified Scrum Master |
