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Chicago, IL Street Address  EMAIL AVAILABLEPROFESSIONALSUMMARYOrganized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocols.SKILLS Report WritingIncident ReportingSecurity Guard LicenseGeneral securityEmergency ResponseRelationship building andmanagementFirst Aid CertifiedCPR CertifiedMS Suite and Google SuiteWORK HISTORY SECURITY OFFICER 04/2021 to 07/2024Allied Universal Security Services Chicago, ILGreeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.Acted quickly during emergency situations to reduce opportunity for damage and injury.Patrolled and monitored premises in company vehicle, on bicycle, and by foot.Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures. ARMED SECURITY OFFICER 05/2022 to 03/2023Titan Security Chicago, ILResponded quickly to incidents and assessed active situations for security concerns.Underwent and maintained firearms certification in compliance with state laws and organizational standards.Performed hourly patrols of building areas, parking lots and facility grounds.Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times. CUSTOMER SERVICE REPRESENTATIVE 11/2021 to 03/2022 Hudson News Chicago, ILManaged high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Responded to customer requests for products, services, and company information.SEASONAL WORKER 09/2019 to 01/2020Sears Schaumburg, ILDeveloped strong relationships with coworkers through effective communication skills, fostering teamwork within our group. Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season. Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.