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Click here or scroll down to respond to this candidateCandidate's Name
Charlotte, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCCUL Credit RepresentativeTD Bank-RemoteFebruary 2022 to June 2024In this position I took calls from customers and merchants verifying information vs applications to ensure accuracy. Communicated with merchants and customers as needed, obtained information explaining credit decisions and other related issues.Eligibility SpecialistConduent-Charlotte, NCAugust 2021 to February 2022In this position I processed benefits for Medicaid and SNAP food benefits for residents who lived in the state of Kentucky. In this position I took over 200 calls a day. Medicaid Eligibility/ Claims SpecialistHumana-RemoteOctober 2020 to September 2021Took calls from providers to verify benefits, processed claims, triage, medical billing and sent up medics files to the internal team that needed to be reviewed. HR Specialist/Data Administration/Retention Specialist Aon Hewitt Svc Corp-Charlotte, NCSeptember 2016 to June 2019Assisted employees over the phone with their payroll, banking information to process payroll, time keeping, PTO request, Leave of absence, FMLA, Pension, 401k and Health and welfare benefits. In this position took over 100 calls a day.EducationHigh School DiplomaCrossroads Charter High School - Charlotte, NCJanuary 2008 to December 2010Skills Documentation review Sales Medical terminology Water damage restoration CRM software Computer skills Debits & credits Front desk Windows Customer service CPT Coding Technical support Medical Scheduling Databases Operating Systems iOS Clerical experience Communication skills Payroll VoIP Data Entry Oracle Epic Typing EMR systems Insurance verification Microsoft Outlook Banking Computer Networking LAN Medical coding Negotiation Microsoft Excel FMLA TCP/IP Workday HIPAA Medical office experience WAN Live chat Human resources Microsoft Office Medical billing English Upselling Computer operation Medical records Expert Customer support Accounts receivable Microsoft Windows Server Microsoft Powerpoint ICD-10 DHCP Accounting Customer retention QuickBooks TCP Patient Care Help desk Analysis skills Customer supportCertifications and LicensesDriver's LicenseAssessmentsCall center customer service ProficientAugust 2024Demonstrating customer service skills in a call center setting Full results: ProficientHome health aide skills ProficientAugust 2024Providing care to patients in a home settingFull results: ProficientFood safety ProficientAugust 2024Knowledge of proper food and equipment handling safety measures Full results: ProficientManagement & leadership skills: Impact & influence Proficient August 2024Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientWork style: Reliability ProficientJuly 2024Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientNursing assistant skills ProficientAugust 2024Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: ProficientFood service: Customer situations ProficientJuly 2024Identifying and addressing customer needs in a food service setting Full results: ProficientCustomer focus & orientation ProficientJuly 2024Responding to customer situations with sensitivity Full results: ProficientSales skills ProficientJuly 2024Influencing and negotiating with customersFull results: ProficientCustomer service ProficientAugust 2024Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
