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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Street Address
Wesson, MS Street Address
PHONE NUMBER AVAILABLEAlt. PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS Ability to present complex ideas in simple terms Excellent flexibility and ability to prioritize Fast learner and quickly adapts as needed to perform any assigned tasks. Detailed-oriented with the ability to work in a fast-paced environment Proven experience working independently and with minimal supervision to meet deadlines with time constraints Team player across diverse teams with excellent interpersonal and motivational skills, with experience in coaching, mentoring, and developing others Experienced in Microsoft Teams, Slack, Jabber, Salesforce, Chatter, Blue Jeans, WebEx, Google Meet, Google Hangout & Workspace, and Sametime Proficient in Agile methodology, JIRA, Confluence and WFM, related information technology, business analysis and project management Proficient with Microsoft Word, Excel, and PowerPoint Proficient in Google Docs, Sheets, Slides Proficient in ProQuest, B360, Telegence, Retail, Telesales, Indirect, and various other billing and ordering systems Proficient in QTest Experience creating defects and support tickets Comfortable working under pressure with aggressive timelines Energetic and proactive with a strong sense of urgency Strong multi-tasking skills with attention to detail Canva Knowledgeable in 5G Technology, IOT Products, and Device Technology Proficient with ChatGPT, MidJourney, Dalle-3, Claude, Nvideo and other AI tools Expert problem-solving and analysis capabilities Experience in working within a traditional Software Development Cycle (SDLC) with the ability to apply standards of test-driven development methods covering the full development lifecycle ( project preparation, analysis, design, development, testing, deployment, and support) to ensure solution quality and consistency of process).EXPERIENCEOutlier, RemoteAI Technical Writer & Reviewer June 2024-Present Evaluated and ranked AI-generated responses based on quality, coherence, and relevance Wrote, edited, and rewrote prompts and responses, performing in-depth research and fact-checking Assessed the factual accuracy and relevance of AI-produced content Provided detailed feedback on writing style, logic, spelling, and grammar to improve overall text quality Expertise in professional writing, editing, and research Strong command of English grammar, spelling, and style Proven ability to provide constructive critique on text effectiveness and clarity Virginia Department of Social Services (DCES), Remote Product Owner / UAT Lead April 2023 - Feb.2024 Defined and communicated product vision and strategy to the development team and stakeholders, ensuring alignment with company goals and user needs. Prioritized and managed the product backlog, ensuring the team always worked on tasks that maximized business value and met user demands. Led sprint planning sessions, defining sprint goals and clarifying requirements to ensure efficient execution of development cycles. Acted as the primary liaison between stakeholders and the development team, facilitating open communication and ensuring product features accurately represented stakeholder needs. Review business requirements and functional specifications to understand the functional and technical requirements. Participated in the thorough analysis of existing business processes within OCSS and state requirements to ensure opportunities for optimization, automation, and enhanced efficiency were incorporated. Crafted detailed user stories and acceptance criteria to guide development, ensuring features met business requirements and user needs. Conducted market research and user feedback sessions to gather insights, guiding product development to address real user problems and market demands. Monitored product performance against key indicators, using data to make informed decisions on product direction and improvements. Fostered a culture of continuous improvement within the development team, encouraging feedback and iterative development to enhance product quality. Promoted and implemented Agile practices within the team, ensuring flexibility and responsiveness to change in a fast-paced development environment. Team Leadership and Development: Supported and developed a cross-functional team, fostering an environment of collaboration and innovation. Product Roadmap Development: Developed and maintained a product roadmap, clearly outlining the vision, direction, priorities, and progress of the product over time. Release Management: Coordinated with technical and business teams to manage product releases, ensuring successful launch and adoption of new features. User Experience Advocacy: Worked closely with UX/UI designers to ensure the product delivered a superior user experience, aligning with user needs and expectations. Risk Management: Identified and addressed potential risks throughout the product development process, implementing strategies to mitigate impact on project timelines and product quality. Developed and implemented comprehensive UAT strategies and plans, aligning testing activities with project timelines and business objectives. Led and managed the UAT team, overseeing the recruitment, training, and development of UAT personnel to ensure a high level of performance and engagement. Directed the preparation, execution, and closure of all UAT meetings, and activities, ensuring testing objectives were met and results were accurately recorded. Acted as the primary point of contact between project teams, business stakeholders, and the testing team, ensuring clear communication and alignment of expectations. Collaborated with business analysts and project teams to develop test scenarios and cases that accurately reflected business requirements and user needs. Ensured the quality and reliability of the product by validating that all business requirements were met and identifying any issues or defects for resolution before release. Identified potential risks in the testing phase and developed mitigation strategies to prevent project delays and ensure the quality of the product. Continuously reviewed and improved testing processes and methodologies to enhance the efficiency and effectiveness of the UAT phase. Provided detailed reports and documentation on UAT progress, outcomes, and metrics to project stakeholders, facilitating informed decision-making. Managed the selection and utilization of testing tools and resources, ensuring the UAT team had access to necessary technologies and information. Incorporated feedback from end-users and stakeholders into testing processes and product improvements, ensuring the final product met or exceeded user expectations. Ensured all testing activities complied with relevant industry standards and regulations, maintaining the integrity and security of the product. Handled changes to project scope or testing requirements effectively, adjusting plans and resources as necessary to accommodate new directions. Provided training and mentoring to UAT team members and stakeholders on testing practices, tools, and methodologies to build a knowledgeable and capable testing community. Verizon, Remote -UAT Lead Jan. 2020 - April 2023 Manage and review the work of other testers on the team Co-lead sprint team alongside product owners and scrum masters Facilitate successful release of system enhancements / new functionalities from development to production Perform all managerial duties when the manager is out of office Train newly onboarded individuals on all aspects of testing as well as Agile methodology Perform user acceptance testing as new functionality and enhancements are deployed into the system Write and execute test cases, compare results to functional and non-functional requirements, and report defects, with limited guidance Effectively interact with all levels of management, stakeholders, and various testing teams across the organization Perform regression testing to ensure enhancements to system components do not impact other areas of the system and fail to deliver the needs of the business areas Perform production testing after deployment to verify the successful implementation of user story acceptance criteria. Prepare testing summary reports at the end of testing events to be shared with multiple stakeholders Analyze the current system to identify opportunities for enhancements Provide feedback for project improvement utilizing tools such as JIRA through the creation of user stories and defects Develop a testing plan that describes the full scope of the testing strategy Manage multiple high-level and critical projects simultaneously, and promptly Utilize the process of journey mapping, road mapping, and other system design methods for project backlogging and preparation purposes. Review a detailed user story related to system design to document, interpret, and write test scripts as needed Provide feedback to product owners for user story modifications within JIRA Guide and monitor the analysis, design, implementation, and execution of the test cases and test procedures Define process enhancements derived through in-depth research and industry standards Utilize Agile methodology to complete daily sprint activities Collaborate with IT development teams during daily design calls, sprint planning, sprint demos, sprint reviews, and project and user story grooming Participate in retail store visits to gather feedback and data from previous testing deployment releases to document issues and concerns to enhance both the system and the customer-facing user experience. Prioritize workload based on factors such as capacity, severity, and other potential factors Prepare and present reports weekly as needed.Verizon, Clinton, Remote -System Analyst II Nov. 2017 - Dec. 2020 Provided end-user application support for a variety of web-based applications via phone, email, and chat Worked remotely in a fast-paced, multi-tasking environment supporting domestic and international sales teams Provided Tier 1 support for both internal Verizon employees and external partners within CRM Used systems, such as B360, B2B, Workforce Management (WFM), CMIS, OneSource, Oneview, Optix2Go, Cameo, EzStatus, OMWeb, Eval, AYS and other internal systems exclusive to Verizon. Facilitated net conferencing meetings; using WebEx for training and to triage end-user issues. Worked with minimal supervision in a remote environment. Maintained positive and productive working relationships with team members, IT, and management within a remote environment. Performed troubleshooting VPN setup and login issues for partner users. Assisted with creating wireless support and user acceptance documents, training, and mentoring of new hires on policies, procedures, and applications used. Mississippi Department of Employment Security (MDES) Interviewer II Oct. 2016- Oct.2017 Answered inbound calls to assist claimants with taking new unemployment claims, password resets, and all other inquiries related to existing claims Completed work search, weekly certifications, and eligibility reviews Provided claimants with guidance on MDES requirements as it relates to unemployment insurance Worked at the resolution desk assisting other team members resolve various questions related to daily job duties. Taking inbound calls, assisted claimants with filing new unemployment claims Verifying claimant identification Reviewing claims for unemployment eligibility Research and report fraudulent claims Complete identity verification for applicants.Bartech/Verizon, Clinton MSTechnical Analyst Dec. 2013- June 2016 Provided end-user application support for a variety of web-based applications via phone, email, and chat. Worked in a fast-paced, multi-tasking environment supporting domestic and international sales teams Tier 1 support for both Internal Verizon employees and external partners within CRM. Using systems such as CMIS, OneSource, Oneview, Coffee to Go, Cameo/ OneStop, EZStatus, OMWeb, Eval, PRM, and other internal systems such as PRM which are exclusive to Verizon Responsible for, updating and closing open issues from trouble ticket systems and communicating back to the end user with follow-up and resolution on time Facilitated net conferencing meetings; using WebEx, for training and to triage end users to issues Worked with minimal supervision and maintained positive and productive working relationships with team members, IT, and management within a virtual environment Troubleshoot VPN setup and connectivity issues for external end users Assisted with training and mentoring new hires on policies, procedures, and application use AT&T, Ridgeland MSConsumer Support Specialist Oct. 2001- Sept. 2013 Troubleshoot and resolve customer-impacting issues such as voice and data issues based on network connectivity, devices, applications, provisioning, and billing. Assist customers with products and laptop connect services including air cards, USB devices, initial setup, and configuration of AT&T software and applications. Applied understanding of computer software and hardware to diagnose problems, determine the appropriate course of action, provide complete follow-through to a successful resolution, or escalate to the appropriate support technician and/or department as needed. Built and maintained positive relationships with customers and all internal departments to deliver a high level of service both in online and web-based environments. Worked in various positions which include Customer Service and Chat Rep, Activations, and Local Number Portability SupportEDUCATION M.A in Organizational Management / Project Management Ashford University May 2017 M.A.L. T. Masters in Arts Learning and Teaching with Technology Ashford University Nov. 2013 B.S.B.A in Management University of Southern Mississippi Aug. 1997 Certifications Scrum Fundamentals Certification Lean Six Sigma Yellow Belt Scrum Framework OverviewTraining Roles in Scrum: Overview Artifacts & Events in Scrum Product Owner Product Owner Essentials Agile Product Owner Scrum Framework Overview Roles in Scrum: Overview Artifacts & Events in ScrumReferencesAvailable upon request |
