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Professional Summary: Goal oriented person that possesses initiative and follow-through with an ability to personally relate to others with substance use disorder. Great one on one communication skills and able to stress the importance of a substance-free life. Exceptional networking skills at all levels in and outside of the work environment.Core Skills:New client development and support.Excellent professional communication skills leading to life-long sobriety.Client management proficiency.Extensive Northern Kentucky professional relationships.Education:University of the CumberlandsMaster of Addiction Studies  Graduation June 2024.University of the CumberlandsBachelor of Science in Human Services  December 2022.Concentration with Substance Use Disorder (SUD).Gateway Community and Technical CollegeAssociate degree in the Science of Human Services.Professional Experience:2015 - Present Lyft/Uber RideshareHave safely driven over 30,000 passengers to and from their desired destinations with the highest driving rating of five.2013  2015 Schneller/Knochelmann Plumbing, Heating & Air ConditioningNorthern Kentucky/Greater Cincinnati Regional Account Sales Consultant.Lead manager responsible for initiating and expanding commercial business stream by creating and implementing strategies to identify, generate and retain new clients. Increased commercial customer base from $25,000 to over $300,000 over two years.Management team member that developed advertising plan establishing new business in a competitive market. Included print advertising, cold-calls and business-to-business marketing. Achieved 15% response to print marketing strategy leading to long-term maintenance contracts.Personally cultivated client accounts to develop long-term relationships. Developed and managed company-wide policy of 100% Customer Satisfaction requiring personal contact and responsive follow-up.Responsible for technical team and project organization including scheduling, budget management, negotiations and overall successful execution. Known for completing jobs on time with complete customer satisfaction.2004  2013 Knochelmann Service ExpertsPromoted from Lead Technician to Team Manager to Sales Consultant.Demonstrated customer development skills through successful on-site up-sales during installation projects. Promoted to Commercial Sales Representative based upon this ability to identify and develop sales opportunities and expand customer base.Managed technical installation teams while being responsible for budget goals, scheduling requirements and customer satisfaction.Completed two-week sales bootcamp through Act Group Inc. Successfully completed program that focused on value-added marketing approaches to achieve client sales and customer satisfaction.2002-2004 Johnstone SupplyWholesale Sales Representative/Purchasing Agent.2000-2002 ESP Supply,Wholesale Sales Representative/Purchasing Agent.1992  2000 KnochelmannInstallation Technician and Installation Manager.