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Title Administrative Assistant Customer Experience
Target Location US-IL-Peoria
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Experienced AdministratorPeoria, IL 61604EMAIL AVAILABLEPHONE NUMBER AVAILABLEAs an experienced 14+ years CSR, 4 years Office Assistant experience. Handling customers issues comes with ease. Rather incoming calls with complaints, or in person situations I excel. I am looking for a company to grow with and to take my career to the next level. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceSales AdministratorPersonal Mobility-Peoria, ILAugust 2023 to PresentAnswering and Routing CallsChecking in packagesFollow up with customersReceive payments through QuickBooksCreate Invoices through QuickBooksOrder partsCorrespond with customers and different vendorsWork in Excel keeping track of ordersKeeping a filing system for clientsDetailing vehiclesCash HandlingAdministrative AssistanteTeam Inc-Peoria, ILApril 2023 to September 2023(temporary position)Create matters in eCounsel system for LawyersFiling away contracts into DMS systemWorking within a team/office settingDoing thoroughly research for eCounsel MattersWorking independentlyGreat time managementHR/Accounting AssistantStaffQuick-East Peoria, ILJuly 2022 to March 2023 Greet all visitors Answer and route phone calls Check attendance and point as necessary Sending correspondences Route incoming mail Run EMR system Use of all Microsoft programs Filing payable, receivables Handling confidential employee information Setting interviews and making job offers Entering invoices for accounts payable Schedule meetings for the company Running Background and motor vehicle checks for employment Human Resources AssistantZeus Sanitizing Solutions-Peoria, ILAugust 2022 to November 2022Calculate hours for payrollMaintain all employee files paper and electronically Write and send out policies in a timely fashion for all employees Taking on projects(cleaning jobs) when short staffed Answer questions for employees dealing with benefits, time off, hours and any other work related questionsBeing able to assist with any and all otherclerical duties when neededAdministrative AssistantIngredion-Mapleton, ILMarch 2022 to July 2022Handle outgoing and incoming packagesRunning cycle countsEntering inventory through our SAP data baseCorrespond with contractors and truck driversFiling paperwork manually and electronicallySorting incoming MailWorking independentlyVarious other office duties and multitaskingCN Childcare workerCrittenton Services for Children and Families-Peoria, IL August 2021 to March 2022 Clean nursery by sanitizing all toys, vacuuming, sweeping and mopping amongst a list of other cleaning duties Enter data for donations and visits Caring for children over night as well as throughout the day Working independently Setting schedules to make sure the ratio for adult to kids meets with law standards Making sure to treat every child with kindness and care for them as if they were mine Caring for kids that had learning disabilities and children with defects Assistant Store ManagerFamily Dollar-Peoria, ILOctober 2020 to July 2021Count deposits/prepare deposits,Manage store when general manager is offHelp maintain an accessible and clean storeWorking independentlyRun registerKeep store tidy and cleanRecover productHelp check in vendorsSet up InterviewsOpen/close storeRun depositsStock merchandiseCashier/Customer ServiceCircle K-Peoria, ILJuly 2020 to September 2020 Working independently Stocking store merchandise Keeping store clean Helping attendants with fueling Knowing how to act in a case of an emergency when dealing with fuel spills, the procedure and the line of command Working the cash register Working the lottery machineHome Care AidePrivate Care-Indianapolis, INSeptember 2019 to February 2020 Cooking and serving meals Changing elderly diapers Changing clothes when needed Helping elderly to get in and out of bed Assist with getting to bedside pan Assist with cleaning after using the bathroom Helping with oxygen and distributing meds as needed Helping with bathing, brushing teeth, and grooming their hair Daycare TeacherAngel Hearts-Indianapolis, INJuly 2019 to February 2020 Teaching motor skills Teaching basic learning such as numbers, alphabet, days of the week, months of the year, sight words, colors, spelling Changing diaper Assisting with potty training Keeping room clean and sanitized for toddlers Cooking and serving mealsCustomer Service Representative/ Social Media Care Coordinator HGS Affina-Peoria, ILDecember 2018 to June 20191. Being respectful to all customers2. Being professional at all times3. Using two screens at a time to document customers concerns and complaint 4. Taking online orders for customers5. Sending the correct and critical information directly to management 6. Interacting with customers over social media7. Answering private messages from customers8. Making sure all customers reached the requirements before having any interaction EducationMaterial Handling/Forklift...life, communication, and conflict resolution skills St. Louis Job Corps - St. Louis, MOOctober 2004 to September 2005High school or equivalent in HSDNormandy High School - St. Louis, MOAugust 2004 to May 2005Skills Microsoft word (5 years) 45-55wpm gas forklift Electrical forklift Pallet Jack filing Social Media Facebook Cashiering Supervising experience Retail management Store Management Experience Organizational Skills Administrative Experience Front Desk Microsoft Outlook Data Entry SAP Conflict Management Teaching Social Media Management Microsoft Excel (2 years) Toddler Care Childcare EMR Systems Accounts Payable Office experience Calendar management Typing Multi-line phone systems Phone etiquette Communication skills Account reconciliation Microsoft Word Microsoft Outlook Customer service Customer support SAP ERP ERP systems Office experience Microsoft Office Computer skills Calendar management Front desk Clerical experience QuickBooks Office management Administrative experience Organizational skills Microsoft Excel Interviewing Microsoft Word Microsoft Outlook Time management HR sourcingCertifications and LicensesCPRFirst AidFood Handler CertificationDriver's LicenseAssessmentsForklift safety  ProficientNovember 2020Best practices and safety hazards in forklift operation Full results: ProficientAdministrative assistant/receptionist  Proficient July 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientBuilding relationships for childcare providers  Proficient May 2020Building positive and productive relationships with families of children ages 03 Full results: ProficientCustomer service  ProficientJuly 2020Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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