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SUMMARY
Professional leader with long standing and diverse experience throughout multiple industries
and capacities. Expertise in use of SAP and Oracle with typing speed of 60 wpm. Skilled in
driving smooth office procedures and maintaining strong client and supplier relationships.
Monique SKILLS
Computer Skills: Task Prioritization
McMichael- Microsoft Word, Excel, Access & Power Multitasking and Time Management
Horton Point, Outlook (Calendar Management) Research and Analytical Skills
Concur, Kronos, Expedition, SAP, Oracle Payroll Administration
PHONE NUMBER AVAILABLE and WEB-FTP Management Staff Orientation and Training
EMAIL AVAILABLE Year-End Processing Invoice Processing
Cleveland, OH 44108 Order Preparation Critical Thinking
Production Deadline Management Event Planning
Strong Organizational Skills Project Schedule Coordination
Document and File Management Travel Coordination
Microsoft Office Suite Electronic Records Management
Computers and Technology Calendar Management
Microsoft Office
Appointment Coordination
Judgment and Decision Making
EXPERIENCE
Process Assistant
Dominion Energy Apr 2018 to Current
Create and close departmental work requests for facilities staff in SAP
Ensure all Preventative Maintenance work is completed and closed out within the cycle
of the PM
Prepare purchase requisitions and change orders as required and maintain database of
all approved blanket/framework purchase orders
Prepare and code vendor invoices in SAP
Code and approve all utility invoices for over 50 facilities
Prepare credit card transactions for reconciliation in Concur for approval
Receive emails and/or phone calls regarding maintenance issues while providing
excellent customer service, assigning to designated facilities while documenting in SAP
Process union millwright and technicians' timesheets weekly and assist with employee
relations
Works closely with Facilities Manager, Supervisors, Millwrights and Technicians in
addition to Purchasing Group and other departments
Attend budget/capital meetings to establish guidelines for operating procedures,
quality, safety and productivity
Assist with a wide variety of specialized and complex assignments to answer questions
and provide information related to business process or function.
Coordinator/Executive Assistant
Cleveland Clinic Nov 2015 to Dec 2017
Provides direction, training, and oversight for fellows/students training activities
(including administrative, educational, and financial issues) to various Program Offices
within CCF
Develops scorecards and milestones to track progress in database systems
Process expense reports via Concur, Heat requests, room scheduling, competency
tracking, employee files, new hires/transfer, CEUs, and department supplies
Screen applications and facilitate and coordinate interviews with staff
Follows up with applicants regarding missing credentials in order to expedite the
processing of appointments, reappointments
Manages, maintains and prioritizes complex schedule in Outlook
Schedule meetings, conferences, appointments, conference calls, interviews, group
events and resolve any scheduling conflicts
Schedule domestic and international travel, submit travel and expense forms and
process invoices for payment
Managed highly sensitive and confidential matters for Chief Quality Officer.
Office Manager
Cleveland, OH
Ozanne Construction/ Mar 2004 to Mar 2015
Supported the Director and office staff to include composing, proofing, typing and
distributing routine meeting minutes, monthly executive reports, correspondence and
spreadsheets
Assisted with drafting of bids, reviewing and managing contracts for timely
distribution
Processed invoices, purchase orders and expense reports; in addition to managing
petty cash for office
Assisted the Director and Owners, Subcontractors, Clients and Consultants and
monitored all phases of the construction project to include plans and specifications
about construction methods, materials & regulations
Assisted with punch lists and coordinated completion of lists
Managed superior relations with City officials, Board members, clients, suppliers and
contractors
Effectively planned and managed special events for the organization
Successfully planned and monitored summer intern program and job placement of
CMSD students.
Human Resources Manager
Cleveland, OH
Great Lakes Science Center/ Aug 2001 to Mar 2004
Monitored recruitment to include placing ads, working with agencies and conducting
new hire orientations for over 200 employees
Administered benefit programs such as life, health and dental insurance plans,
vacation, sick leave and employee assistance program
Administered performance review and salary administration programs for review and
analysis to ensure effectiveness, compliance and equity with the organization
Prepared employee separation notices and related documentation, and conducted exit
interviews
Developed and conducted successful training and customer service manuals for various
departments
Ensured compliance with all Federal, State and Local employment laws.
Executive Assistant
Cleveland, OH
Fairhill Center, University Hospitals Health Systems/ Sep 1996 to Aug 2001
Provided general administrative secretarial support to the Executive Director and Board
of Directors
Processed payroll and served as Human Resources Coordinator for the organization
Assisted the Finance Director with accounts payables, receivables, financial statements,
budget preparation and bank reconciling.
Payroll Supervisor/Human Resources Assistant
Processed payroll for UPCP and UHMSO employees
Supervised payroll assistant duties which included entry of bi-weekly payroll and
processing of timesheets and administered human resource functions
Processed highly confidential payroll for doctors and executive management
Processed monthly employee miscellaneous billings and expenses
Maintained benefit schedules and prepared monthly journal entries
Responsible for recruitment, placing ads, sorting and distributing resumes, performing
background checks, setting up drug screenings, coordinating interviews and
implementing orientations
Monitored employee compensation and employee benefits
Certifications: Notary Public, OSHA 30-hour, First Aid/CPR
EDUCATION AND TRAINING
Courses (Business Management, Human Resources, Accounting, LEED).: Administration
Cleveland State University
Cleveland, OH
Real Estate Certification Page | 1
PROFESSIONAL PROFILE
Professional leader with long standing and diverse experience throughout multiple industries
and capacities. Deadline driven with outstanding organizational and multi-tasking skills.
Excellent interpersonal skills. Personable and trustworthy with a strong drive to succeed.
CERTIFICATIONS
Notary Public
OSHA-30 hour
First Aid/CPR
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