| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate I9Candidate's Name
LINKEDIN LINK AVAILABLE
EMAIL AVAILABLE
PHONE NUMBER AVAILABLEChicago IL, Street Address
Professional Summary
A Senior IT Professional with over 10 years of progressive experience in Service Delivery, Strategic Business Planning, and IT Governance. Offers a high degree of service quality that spans from the C-Suite. Key areas of strengths include Ability to work in a fast - paced team environment, excellent organizational, analytical, and people skills. Provides effective leadership with proper communication skills. MBA Candidate.
Technology ProfileService Delivery Management, ITIL Implementation, Business Analysis, Developing Budgets, Process Re-engineering, Change Management, Project Management (Agile\Scrum\Waterfall Methodologies), UAT, User Story Gathering, Creating Epics, Root Cause Analysis, Business Continuity Planning, Quality Assurance, Operations and Field Support Management, Cloud Computing, ERP Integration, SQL, Salesforce Commerce Cloud\Sales Cloud\Lightning, SAP, SaaS solutions, Atlassian Jira, Zendesk, Microsoft Azure, AWS, Cyber Security, Identity Access Management, Asana, NetSuite, ServiceNow, APIs, DOMO, Gigya, Clickup, QuickBase, IT Governance Risk and Compliance, Zscaler, CyberArk, Azure ADO, SailPoint, Snowflake, Safe Agile, Confluence, Release Management, Tableau.Career Progression
Northern Trust, Chicago, IL April 2024 June 2024
Project Manager/Business Analyst (3 Month Contract)
Reported to VP of End User Computing. Responsible for leading a program to make several security focused improvements to Northern Trust s Active Directory, including a redesign and optimization of the AD OU structures to enable more targeted identity access management. Reviewed, managed and updated Northern Trust s on-prem and Azure Active Directory environments ensuring company Policies, Procedures and Security Controls are implemented for Identity Access Management and Capital/Market Risk compliance. Assisted and supported external vendor in the development of use cases for redesign and optimization of AD OU structures. Developed test cases and produce high quality evidence of test results with supporting evidence for Governance Risk and Compliance. Designed target end states to implement remediation as required, including production of use cases, revised or new business processes and business requirements documentation. Developed and maintained a requirements traceability matrix. Produced dashboards for executive leadership utilizing Tableau and PowerBIEquity Residential, Chicago, IL Dec 2023 March 2024Sr. Business Analyst/Delivery Manager (3 Month Contract)
Reported to VP of Operations. Responsible for high level implementation plans, data and process models development, cost estimating, cost benefits analysis, risk assessment, and return on investments. Review, manage and update company Policies, Procedures and Controls implementation to ensure Laws and Regulations are respected. Assist in internal and external Audits activities, by acting as a Liaison, preparing meetings, gathering documentation and evidences and assisting during controls review. Performed Source system exploration, data Profiling and Normalizing to avoid anomalies using SQL query on MS SQL Server for quarterly reporting. Manage the configuration/customization of ServiceNow such as Single-Sign-On, Dashboard, workflow administration, SLA management, Report setup, data imports, Knowledge management tool training as per the need of the business.Chubb Insurance, Chicago, IL Feb 2023 - Dec 2023Sr. Business Analyst/Project Manager (Contract)Reported to the Director of Sales Tools and Technologies. Leads the coordination and implementation of sales initiatives for the Combined US Agency. Leads and collaborates with IT and other functional areas to define business requirements, support development, execute UAT plans, and ensure the successful implementation of large-scale initiatives. Create dashboards utilizing PowerBi to report on potential risks efficiently and clearly, project status and roadblocks. Implemented and monitored Change Management cadence for multi-tiered projects with local and Global adoption.
Developed test cases and produce high quality evidence of test results with supporting evidence for Governance Risk and Compliance. Performed Source system exploration, data Profiling and Normalizing to avoid anomalies using SQL query on MS SQL Server for quarterly reporting.Blueair, Chicago, IL April 2022 Jan 2023IT Solutions and Delivery Manager
Reported to the Head of Strategy and Technology. Ensured the delivery and application of a common delivery management framework including Methodology, Governance, SoW, Status Reporting and Risk and Issue Management.
Management of Program/Project Progress. Executing Governance. Coordination of third-party resources. Planning, managing, and applying releases and changes without interruption of services. Lead during project implementing Salesforce CX Platform for Blueair Global Operations Team, improving customer support, and reducing cost. Lead Global effort to adopt and implement Cybersecurity standards including Data Breach Response Protocols, Identity Access Management, PCI DSS compliance, and Internal/External audits of Blueair Cybersecurity practices. Reviewed, analyzed, and ensured the quality of data loaded into the database system through ETL by utilizing Teradata SQL and Excel. Implemented Project Intake Process and Agile/Scrum cadence for Blueair Project and Development teams globally, utilizing Asana and Atlassian Jira.Re: Sources, A Publicis Groupe Company, Chicago, IL Jan 2020 Mar 2022IT Service Delivery Manager
Managed IT service delivery in a co-sourced environment, ensuring all IT functions delivered exceptional customer service. Implemented a new incident management process resulting in 25% reduction in incident resolution time. Managed the delivery of IT projects, resulting in successful project outcomes. Conducted the full SDLC lifecycle to implement ServiceNow Software and Hardware Asset Management and integrated it with an internal discovery tool. Implemented 100% remote support framework to accommodate Covid-19 safety policies. Managed a team of 25 IT support analysts in a matrix management structure.
CME Group, Chicago, IL March 2019 - Dec 2019Manager, Business Systems Integration Analyst (Contract with Forte Group)
Reported to Sr. Director of Enterprise Aps and System Entitlements. Supports cross functional projects to execute against strategic goals. Works regularly with cross-functional teams to successfully plan and implement key company initiatives. Utilizes best practices to develop and promote processes that can scale and meet audit requirements. Assists or leads initiative goals for operational efficiencies and drives execution and improvements with a primary focus on Capital\Market risk reduction and customer experience for enterprise clients (JP Morgan Chase, Bank of America, and UBS). Supports critical business systems and develops and supports governance, information security, Identity Access Management, control processes and manage compliance for these systems.
Created Requirement User Stories and Analyzed the data warehouse by using SQL and Atlassian Jira. Supports execution of cross-functional enterprise initiatives affecting multiple divisions, providing stakeholder education and support analysis to Project and Program Managers, required for decision making.
Salto Systems, Chicago, IL Sep 2018 - March 2019
Solutions Architect (6 Month Contract)
Reported to the Technical Solutions Director. Serves as a platform Subject Matter Expert and provides internal and external technical expertise while collaborating closely with cross functional teams to solve technical implementation challenges for Salto Systems keyless technology at commercial and hospitality structures globally. Led technical customer pre-sales discussions/engagements as they related to integration solutions with the Salto Systems platform. Owned the relationship with IT at large Commercial and Hospitality structures and acts as (SME) consultant on all technical solutions throughout the change management, implementation, delivery, and support lifecycle. Architect, design and consult on the implementation of Salto Systems cloud based MS Azure platform at commercial and hospitality structures.
Outcome Health, Chicago, IL June 2016 June 2018Solutions Architect, Business Analyst, Project Manager Team LeadReported to VP of Member Experience & Operations. Served as a platform Subject Matter Expert and provided internal and external technical expertise while collaborating closely with cross functional teams to solve technical implementation challenges for large healthcare systems. Led technical customer pre-sales discussions/engagements as they related to integration solutions with the Outcome Health Solutions platform. Architected, designed, and consulted on the implementation of Outcome Health s platform at hospital and healthcare organizations utilizing Amazon Web Services.
Performed as Business Analyst for Salesforce Lightning development and implementation in an Agile/Scrum environment.Sherwin-Williams, Chicago, IL July 2015 May 2016Sr. Technical Analyst, Business Analyst - ManagerReported to VP of Global Product Finishes Technical group. Provided IT service and solutions to Global Product Finishes Technical group, conducting data analyses and developing/producing related reports, and assisting with budget requirements.
Conducted research to determine if IT solutions to business requirements currently exist within or outside the business unit, resulting in implementation of technology that improved efficiency and accuracy of data capturing and analysis.
Developed and implemented continuous training on new and existing applications for all PF and R&D labs and Divisional sales groups, resulting in reduction of inquiries to the IT Help Desk. Supported the development and integration of related databases and paperless form software increasing productivity by reducing the need for chemists to manually enter data.Archer Daniels Midland, Chicago, IL June 2014 June 2015
Sr. Technical and Productivity Solutions AnalystReported to the IT Manager. Provided primary IT support for officers and executives. Functioned as liaison between business groups and IT to provide clear, concise, and useful information about business users technology experience. Applied and implemented ITIL processes and procedures. Conducted IT process re-engineering and gathering of user business requirements for IT and business restructuring. Provided risk analysis on proposals for implementing innovative technology solutions throughout the firm, including the implementation of video conferencing and communication solutions that are more stable and less expensive than previous solutions. (Video livestream configuration and support). Performed as Business Analyst during Windows 7/8 migration ensuring seamless, change management, and remediation of application and hardware requirements for end users.UBS AG, Chicago, IL Jan 2007 Dec 2013Service Delivery Lead, Business AnalystReported to the Director of IT. Provided market data application support for trading staff. Trained staff in the use of hardware and software, assistance with mobile devices and technologies, and Microsoft Office. Retrieved and reviewed metrics from Service Now to ensure SLA s and KPI s were achieved. Administered Microsoft active directory account and exchange email accounts. Applied and implemented ITIL processes and procedures. Functioned as Deputy Service Delivery Manager and Team Lead for ten analysts ensuring seamless attention to escalations which reduced the possibility of disruption in service quality.
Monitored the migration of BMC Remedy with ServiceNow and developed ITSM/ITIL processes, roles, business procedures to support (ITSM) best practices. Led project objectives utilizing agile and waterfall methodology.
Performed as lead Analyst during ERP and MS Windows migration project requiring application remediation, change management, hardware refresh, user requirement gathering, UAT, User Stories, Test Lab creation and first day support involving over 1200 users. Project resulted in improved enterprise performance and cost efficiencies.
Education and professional Credentials
National Louis University, Chicago, IL
Master of Business Administration (Coursework completed. Expected 2025)Bachelor of Science in Management Information Systems (2014)Kaplan University, Chicago, ILAssociate Degree in Applied Science in Computer Information Systems (2011)Certifications: ITIL Foundation Version 3 Certified, Microsoft Windows Certified Professional
Professional Memberships: National Society of Leadership and Success (2014) |
