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Title Quality Assurance Customer Service
Target Location US-IL-Aurora
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Candidate's Name
EMAIL AVAILABLE Ph# PHONE NUMBER AVAILABLESummaryOver 9.5 Years of extensive experience in Software Testing and Quality Assurance adept at managing multiple projects in highly competitive environmentsExtensive experience working in insurance, healthcare, and automotive domains.Proficient in Web-Based Applications, API testing, Browser Compatibility testing, and Mobile Application testing.Experience in validating and verifying the test results using SQL.Demonstrated ability to collaborate with Development teams, Business teams, Product owners, and other internal departments.Expertise in Preparing Test plan, Estimation, Test Execution, and tracking the end-to-end process of Test Life CycleProficient in release management and deployment across multiple environments.Proven track record in providing production support to customer service teams.Well-versed in Agile methodologies, adept at working with both onshore and offshore teams.SkillsSmoke testing, Integration testing, Regression testing, User Acceptance testing, Ad- hoc testing and exploratory testingMTM, Jira, TFS, XML, Selenium, REST API, SOAP UI, Testrail, Visual Studio, Hangfire, Splunk, AS 400, Microsoft SQL ServerExperienceQA Engineer, Shop-ware, SF Jan 2021  Jun 2024Shop-ware stands as a Software as a Service (SaaS) platform tailored for shop management, specifically designed to cater to the automotive repair industry. This comprehensive software offers fully digital, cloud-based repair order management, incorporating native features such as vehicle inspections, multimedia integration, and live customer chat functionality. Additionally, it boasts native advanced analytics capabilities tailored to accommodate an unlimited number of repair facilities.Responsibilities:Analyzing requirement documents and formulating comprehensive test cases in TestRail to encompass all product functionalities.Contributing to the development lifecycle from inception to the rollout of new features such as DVX, Mobile Tech App, and Enterprise ManagerMonitoring, resolving, and documenting production issues, project risks, and application defects across all supported applications.Conducting testing on Public API, Private API, and internal API utilizing Postman.Running data migration processes using in-house Shopware tool.Executing Mobile App tests using TestFlight and .apk filesProficiency in bug triage, root cause analysis, problem-solving methodologies, and the implementation of corrective and preventive measures.Supported the QA Automation team by creating tests for automation and managing/editing automated tests.Operated within an agile environment with daily deploymentsMentored junior QA team members in fostering their professional growth and improving team cohesion.Lead QA, RLI Corp, Peoria, IL (Remote, Hybrid) June 2019  Dec 2020RLI Corp is a U.S.-based specialty insurer specializing in niche property, casualty, and surety markets. It offers additional liability protection at an affordable rate, complementing existing homeowners and auto insurance policies, including Hawaii Homeowners InsuranceResponsibilities:Analyzed requirement documents and developed comprehensive test cases to cover all product functionalities.Implemented Personal Umbrella Policy and Hawaii Homeowners Insurance Lines as part of the Specialty Personal Team.Tracked, resolved, and reported on production issues, project risks, and application defects across all supported applications.Conducted API testing utilizing SOAP UI, Postman, and Ready API.Validated and verified test results using SQL and logs using Splunk.Contributed to RLI's customized payment system, WINS.Collaborated on RLI Remote Logging for External Agents, facilitating access to XML transactions, messages, and eDocuments of insurance policies (IVANS).Managed bi-weekly Regression testing of previous sprints for production deployment, alongside user stories in current sprints.Served as the primary point of contact for all QA aspects of releases, providing comprehensive QA services and coordinating QA resources.Supported the QA Automation team by ensuring alignment with business functionality.Led quality assurance efforts, including metrics provision and adherence to industry best practices and processes.Coordinated and collaborated with developers, product owners, and cross-functional teams such as business, DevOps, Security, and other internal RLI teams.Documented process flow guidelines, procedures, and case templates using wiki platforms.Operated within an agile environment, overseeing releases and deployments to QA and UAT environments.Lead QA, Best In Class Care, Chicago April 2015- May2019Best In Class Care (BICC) is an online platform to electronically and personally assist those patients seeking and selecting pre-approved healthcare providers in global regions. The company enables patients to find medical services and wellness-based vacations from accredited and vetted physicians and hospitals.Responsibilities:Responsible for the analysis of the requirement documents and preparing test cases to cover all product functionality.Prepared, reviewed and approved documents to preserve quality assurance.Expertise in reporting bugs/defects in TFS and worked with developers in replicating issues.Tested latest web browsers and mobile as well as tablet devicesWorked in a remote agile environment.Handled regression testing of previous sprints for deployment to production along with user stories in current sprintsProficient in working on multiple tasks and effectively meeting deadlines.Responsible for coordinating and working with developers, product owners, sales team, and concierge teamManaged and lead other QA team members (offshore and onsite)Followed HIPAA regulations and took certifications for thisOversaw all aspects of quality assurance, including applying metrics industry best practices, and developing new processes.Identified potential product risks and developed plans to mitigate or eliminate hazards.QA Tester, AnswersMedia, Chicago February 2015  April 2015CulinaryYou is a web-based project which provides various online culinary courses for students.The administrator can add and manage the courses. The students can enroll, completethe courses and earn certificationResponsibilities:Responsible for the analysis of the requirement documents and preparing test cases to cover all product functionality.Responsible for functional and system testingResponsible for running test cases in MTM and reporting bugs/defects in TFS.Implemented agile methodologyResearch Assistant, University of Central Florida 2008-2009Sulfotransferase (sult) gene is required for mesoderm and endoderm development of Strongylocentrotus purpuratusResearch Assistant, University of Kuwait, KUWAIT 2006-2008Genetic studies on the antibiotic resistance patterns and virulence determinants in various Enterococcus sps. Isolated from clinical specimens.Genetic studies on antibiotic resistance patterns and virulence determinants in veterinary stains of Enterococcus sps.Research Assistant, University of Manchester, UK 2004-2005Analysis of Mycograb Targeting Candida albicans using Surface Plasmon Resonance StudiesEducation:MS Medical and Molecular Microbiology; The University of Manchester, U.K.BS Medical Microbiology, Mahatma Gandhi University, IndiaPresentations/ Publications:Cristina Calestani, Natasha Vermeulen and Candidate's Name  (2010). A sulfotransferase (SpSult) is required for mesoderm and endoderm developments in sea urchin. Developmental Biology, 344 (1), 488.Sulfotransferase gene (sult) is required for mesoderm and endoderm development of Sea Urchin Developmental Biology of the Sea Urchin XIX, Marine Biological Laboratory, Woods Hole, MA, September 30-October 3, 2009.E.E.Udo, N.Al-Sweih, S.Aravindakshan (2007). The prevalence of antibiotic resistance in Enterococcus species isolated in Kuwait hospitals. Journal of Infection, Vol. 55, no. 3, p86The prevalence of antibiotic resistance in Enterococcus species isolated in Kuwait hospitals. Federation for Infection Societies Conference' FIS-2006, in Cardiff, UK.

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