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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Conyers, GASUMMARYSeeking Customer Service Rep role with 6 years of experience in client support and technology troubleshooting. Excelled in remote office assistance, streamlining record management, and enhancing client satisfaction. Proven ability to learn quickly and improve team productivity.WORK EXPERIENCEChuck.E.Cheese's Conyers,GeorgiaCoordinator/New Hire Trainer Sep 2013 - Sep 2017 Coordinated event schedules, ensured accuracy in guest order details, managed staff during events, and facilitated conflict resolution while maintaining effective communication with management; trained new hires on company protocols.Georgia Therapeutics Covington, GeorgiaRemote Office Assistant May 2018 - Present Maintain an organized and accessible client records system to support data integrity and expedite information retrieval. Provide technology assistance to clients, including the development of troubleshooting guides for efficient issue resolution. Master new tasks and processes rapidly, contributing to the overall productivity of the team. Ensure a satisfactory client experience by offering detailed support throughout evaluation procedures. EDUCATIONAlcovy High SchoolDiploma, College PreparatoryCovington, GeorgiaMay 2024Devry UniversityAssociates of Information Technology, Information Technology Lilse,IllinoisPresentSKILLSComputer Skills  Patience  Understanding  Explaining  Fast Learner  Customer Service  Effective Communication Problem-Solving  Active Listening  Technical Proficiency  Multitasking  Data Entry  Conflict Resolution