Candidate Information Name Available: Register for Free Title It Support Specialist Target Location US-MD-Catonsville Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Support Specialist Office Management Woodbridge, VA Support Specialist Community Washington, DC Customer Support Specialist Ashburn, VA Support Specialist Administrative Assistant Hyattsville, MD Support Specialist Technical Germantown, MD Support Specialist Unit Technician Laurel, MD Customer Service Support Specialist Halethorpe, MD

Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Catonsville, MDSUMMARYSeasoned IT specialist with 23 years of experience in technical support and network maintenance, seeking a Technical Analyst role. Expert in system performance analysis, requirements gathering, and implementing collection strategies. Skilled in SIGINT and delivering training to enhance operational efficiency. WORK EXPERIENCEUnder Armour Baltimore, MDIT Support Specialist Jul 2009 - Present Provide comprehensive IT support, ensuring swift resolution of technical issues and maintaining high user satisfaction. Enhance system performance and uptime by implementing effective IT solutions, including a custom software patch that reduces system downtime by 30%. Conduct regular system checks to sustain 99% operational efficiency and improve software update processes through collaborative team projects.CARITAS NepalComputer Network Support Specialist May 2000 - Mar 2008 Provided in-depth technical assistance, improving overall system performance and user efficiency. Conducted installation and ongoing maintenance of computer systems to optimize operational effectiveness. Worked collaboratively to uphold network infrastructure, aiding in the establishment of dependable connectivity. EDUCATIONITT Tech InstituteAssociate Degree, Networking AdministrationCarmel, INJan 2016Sathyabama University - Sathyabama Institute of Science and Technology Diploma, QualityChennai, Tamil NaduMay 2006North Bengal UniversityBachelor of Business Management and AccountingMay 2000SKILLSNetwork Infrastructure and Protocols  System Performance Optimization  Custom Software Development  IT Training Program Development  IT Project Management  Cross-Functional Collaboration  Technical Support Escalation  Technical Writing  Microsoft Office Suite  System Administration  Critical Thinking  Problem-Solving SQL  Data Analysis  Project Management  Collaboration  Communication  Desktop Support  Phone Support Ticketing System  Cybersecurity  Technical Analysis  Training Development  Teamwork