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Click here or scroll down to respond to this candidateCandidate's Name
Cumberland, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceReservation Agent/Customer ServiceCamis Inc-Cumberland, MDJuly 2024 to PresentContract Reservation Agent for MI and WA State Parks. Receive inbound calls through the Call Center assisting customers with reserving campsites, day use, picnic shelters, etc using the Company's Camis 5 software. Executive HousekeeperHoliday Inn Express and Suites-La Vale, MDMarch 2022 to PresentProfessionally clean 4* hotel rooms and suites.Became an Executive Housekeeper within 6 months: Coordinated meetings Inventory control Trained new hires and gave performance reviews Hotel room inspections Laundry assistance Guest servicesPicker/PackerWebstaurantStore INC.-Cumberland, MDOctober 2019 to January 2021Cross-trained in various warehouse positions: Packer, Order Picker, Consolidator and Auditor of incoming shipments. Packer: picked up customer work orders off the belt and packed restaurant items/food and liquid beverages according to SOP. Attach labels and placed the packages on a converter belt. Order Picker: Drove a forklift and picked warehouse items through an electronic IPAD according to customer interests. Consoidator: pulled warehouse items off of a rotating belt and placed those items in coordinating bins/ locations. Auditor: Compared SOP work invoices to the picked items in bins/locations. DieticianLintons Food Service Management-Cumberland, MDMay 2019 to September 2019Prepare and served breakfast, lunch, and dinner to clients at the Finan Center facility. Delivered snacks and beverages for night shift.Washed, swept and mopped the cafeteria after meals. Light housekeeping and tray cleaning.Senior Room AttendantRocky Gap Casino Resort-Flintstone, MDMarch 2018 to January 2019Professionally cleaned a 5* hotel room and suits.Became a Senior Housekeeper after 3 months. Organize and stock housekeeping's linen closet Cross-trained in Laundry facilities Trained new hires Inspected housekeeper's rooms Assists hotel guests.FloaterWalmart Distribution Center-Williamsport, MDSeptember 2017 to December 2017Pharmacy Distribution-FloaterCross-trained in various warehouse position such as Packaging, Order Picker and Stocked in the Pharmacy Module. Packed end of the line customer work orders and attached labels Order Picker: Picked items from SOP and placed in boxes to be packed Stocker: Compliment the Order Pickers by stocking items Light housekeeping and pallet jack use.HousekeeperState Line Inn-Hagerstown, MDFebruary 2017 to December 2017Professionally cleaned a 2* hotel in which it also consisted of efficiencies for long term guests. Use of laundry facilities after cleaning rooms Stocked and organized linen room and closets Light hotel maintenanceFront Desk assistance when Owner stepped away.Utility ManagerSchroeder Industries, LLC-Cumberland, MDApril 2002 to August 2016Coordinate and sustain continuous flow of element components and materials to production lines according to each customer SOP.Organized and stocked the assembly and packaging floor using either the pallet jack, wave or fork truck. Track and ensure all work orders are completed in entirety, of highest quality standards, and delivered on schedule upon direct orders from the Team Leader. Participated in yearly facility audits.Advised the Plant Manager and Engineer in suggesting making company's practices more productive and efficient.Acted as Supervisor when necessary.Retail Sales ManagerGoodwill Industries-Main Office-Cumberland, MDDecember 2000 to April 2002Keyser. WV Store Location: Manage and operate retail store: daily-banking duties. Interview, hire, and train new employees. Market "used" goods according to season displayed inside and on display window. Inventory and quality control. Professional and courteous customer relation skills. Attended Quarterly Sales Meetings Developed Sales budgets and forecasts for the year. Determined price negotiations, quality control, and how to increase customer count Awarded as the Most Profited Sales in the West Virginia region for six months. EducationCertificate in Customer Service SkillsAlison Online Studies - Cumberland, MDJune 2024 to PresentCertificate in Customer Care Skills and Phone Etiquette Allison Online Studies - Cumberland, MDJune 2024 to PresentStudent in BookkeepingIntuit AcademyMay 2024 to PresentAssociates in AccountingAshworth College - Norcross, GA2007 to 2007Skills Retail Management Bookkeeping Lean Budgeting Lean Manufacturing Production Management Manufacturing Cashiering Customer service Skills Computer skills: Microsoft Office and Excel. (5 years) Customer Service (10+ years) microsoft word cleaning housekeeping time management Word Excel Cash Register Microsoft Office retail sales Hospitality Computer skills: Microsoft Word, and Excel Bookkeeping skills-entry level Organizational skills Communication skills English Phone etiquette |
